Kyle Silcox | Page 26

The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More

by janakar Verified Customer Verified Customer

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Great dealership! Impeccably clean and really well stocked with snacks for waiting customers. That’s a nice show of appreciation. All the staff is extremely helpful and courteous. Service techs are ve stocked with snacks for waiting customers. That’s a nice show of appreciation. All the staff is extremely helpful and courteous. Service techs are very knowledgeable and work done promptly. Would highly recommend this dealership. I drive longer to come here rather then go to the dealership closer to me. More

by Mbattline123456 Verified Customer Verified Customer

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Mario took the time to answer all my questions and did multiple car inspections over the course of 4 or 5 phone calls before I drove from Sarasota to Ferman’s Palm Harbor dealership location. Mario also multiple car inspections over the course of 4 or 5 phone calls before I drove from Sarasota to Ferman’s Palm Harbor dealership location. Mario also sent several additional photos of the targeted BMW in response to my questions. I was impressed by his in depth knowledge of the model BMW I sought and eventually purchased. More

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My car was still under warranty. Kyle the ship foreman found the issue. Problem solved! Kyle and Sal are great to work with. Highly recommend,! found the issue. Problem solved! Kyle and Sal are great to work with. Highly recommend,! More

by mb Verified Customer Verified Customer

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My AC went out and was blowing hot air... they tried to find the leak with some dye but couldn’t... they did fill up the Freon... but that means it will go out again.... hopefully in cooler weather. find the leak with some dye but couldn’t... they did fill up the Freon... but that means it will go out again.... hopefully in cooler weather. More

by imjdmom Verified Customer Verified Customer

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We would have given this dealership 5 stars but your customer service cost you a star. Our salesman Stone was awesome, and I would send everyone to him. He went a ove and beyond to make this sale happen customer service cost you a star. Our salesman Stone was awesome, and I would send everyone to him. He went a ove and beyond to make this sale happen. The genius department was outstanding and Jazar was very professional and thorough in explaining every feature of our brand new vehicle. The disappointing parts: I left 3 messages for David the sakesnanager and never got a return call. The brand newX6 was not checked for updates before being released to us resulting in a check engine light by the next day. When we brought the car back we were told the update would take 6 hours.Since we were on vacation we requested the loaner included in our sales agreement. They had none and we waited 4 hours to have a rental arranged through the dealer. When we asked the service team member what to do with the rental when we were done with it ge promptly answered it was not his problem.Someone needs to be trained in question answering. The service dept also stated they would hand wash the vehicle before returning it to us. It was definitely a very poor job and looked better before we gave them our brand new vehicle. More

by goldfinger1432 Verified Customer Verified Customer

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Timely and friendly customer service. Reasonable pricing and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. and wonderful quality of work. Great to deal with! I would entrust my vehicle to this group anytime. More

by Lutesala Verified Customer Verified Customer

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Great accommodations when you have to wait for service. At check in they know who you are and why you’re there. Been to other locations in Orlando and it is “who’s next”. Would much rather go the 90 minu At check in they know who you are and why you’re there. Been to other locations in Orlando and it is “who’s next”. Would much rather go the 90 minutes for a better experience. More

by JER Verified Customer Verified Customer

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Always amazing, great service asking me to write 25 words is a bit much as I always have a great experience at Ferman , they are the best is a bit much as I always have a great experience at Ferman , they are the best More

by Herc Verified Customer Verified Customer

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Very efficient and effective. I did not have to wait and problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy More

by OT8DVM Verified Customer Verified Customer

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