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Lee Velazquez
Lee Velazquez at Big Star Cadillac

Lee Velazquez | Page 11

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of Lee Velazquez

November 17, 2024

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Employee Rating

Lee was awesome at check-in and check-out! My service was fast and friendly!!! Lee made me feel like I was an important customer. More

by AAHROMA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 17, 2024

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Great service. Made sure I had transportation home and when my vehicle was done. Event over everything that was done. More

by kinsey856
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 14, 2024

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We have been greeted very friendly by everyone! Will recommend you to others! Our buying process has been great! More

by bbking70
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, David Bukrinsky, Jose Teran

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Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 10, 2024

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Employee Rating

Excellent support staff and quick to finish their work. My 2nd visit and hopefully I More

by john.reggans
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 04, 2024

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Employee Rating

Lee is always kind and personable. In and out for an oil change in less than an hour. More

by robinwilson.12
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 03, 2024

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Employee Rating

Fast service Very friendly personnel. Uber Driver as well. Same Day Service, Free car wash that’s a plus More

by SYLVIAAYALA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 01, 2024

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Employee Rating

BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Kevin Sonnier, Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood

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Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 25, 2024

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Employee Rating

I visited for my first Express Oil Changes and was in and out before I knew what hit me!!!!! Great service!!!! The Cadillac Experience More

by a.henry251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

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Employee Rating

This dealership was amazing! They went above and beyond to help us find the exact car. Our salesman, Jackson, was the absolute best and we will definitely tell our friends and fa More

by marilynhutch242
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Mike Pierce , zzCharles zzJackson

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Oct 25, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 24, 2024

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Employee Rating

The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. More

by tiffanyritchie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Daniel Wood, Albert Ramirez, Isaiah Rodarte

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Oct 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. It seems that our entire service team was a dissapointment to you at every step. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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