I have bought/leased several cars including Acura, BMW, Honda, Infiniti, and Lexus. Today I went Hartford Toyota and I leased 2018 RAV4 XLE for my son.
I had a great experience!
This place offered ‘the best price’ that was excellent and I didn’t need to negotiate.
Patricia Foxx, internet representative, contacted me and we exchanged several emails/texts and she give me the exact amount of down payment/monthly payment in writing.
When I arrived, I was greeted by Michael Conlon, internet sales manager who calculated the exact numbers before I arrived, and Patricia, and they introduced me to Leslie Richam, my salesman, and he was great! He was very knowledgeable, kind, and very friendly. Absolutely no pressure and very patient. He worked very hard until everything was finished. Marc Clemons, a business manager, was also great. I usually hate seeing business managers because they often have other interests but he was different. Absolutely no pressure and I was in his office only for 5 mins or so.
Overall, it was one of the best experiences I ever had in buying/leasing a car!!!
I initially made contact by email, got the call back within 15 minutes, made an appointment to come in the same day on my way home from work. I was greeted by the receptionist and then by the internet sales person. I was looking for a truck and they contacted Leslie one of their sales associates. He sat with me and I discussed everything I was looking for. We scanned the parking lot and found a similar truck but not the color I was looking for. Took a test ride and came back to the dealership. I was told I could take as long a test ride as needed so no pressure. We negotiated a price I had a trade in which I think I was given a fair price for. They gave me all the time I needed to decide and after it was just a matter of finding the color I wanted, which only took two days. The guys I worked with were mostly Richie Jr the owners son and Leslie both very easy to work with. I got answers to all my questions and felt that they were very truthful in meeting my requirements for accessories they were not just trying to sell me something I didn't need for sake of more commission, I never felt that at all which tells me a lot about the ethics there. I am 60 years old and can't remember a more pleasant experience buying a vehicle.
"Easy to work with"
Working with Leslie we felt no pressure. He was patient and understanding and willing to go above and beyond to make us happy. All of the employees from the receptionist to the business and finance people were friendly and helpful.
"Comfortable buying experience "
Worked with Leslie and never felt pressure or the “haggle” of car buying. He worked with us and for us, helping us get to a deal we could afford and a van we are so very happy with.
"Exceptional servicemen "
My husband and I went into Hartford toyota only to look we were greater by Lesley. He was very pleasant easy going and tried really hard to make us happy although we didn’t go in to buy that day the great customer service he provided in the end we walked away with exactly what we wanted. Exceptional work Lesley!
"Great customer service!! Made a first time experience great!"
I went to Hartford Toyota earlier in May. I was greeted at the door by Leslie. He came inside with me and we sat for some time and discussed what I was looking for and my options. Leslie was very knowledgeable and kind enough to answer All of my questions without getting frustrated or tired of them, because there were many! We test drove a car and we talked about features. When we got back I explained what I did not like about the car and my concerns. Leslie immediately said "then we must try something better for you". I explained that I travel for work and am in my car all day. I let him know that comfort was so important because of this. We found another car and it worked out great.
Leslie was very attentive and patient with me, as I hesitated to sign anything without 100% understanding of what I was doing. He explained to me multiple times and was very calm and reassuring and he took the time to explain why he thought something would or would not work for my situation.
Marc was honest and knowledgeable and made sure that you also understood what you were signing before you signed. As my first car buying experience I would tell you how fortunate I was to work with an Amazing team. People that did not make me feel like a bottom line and were willing to make the experience a great one.
I Highly recommend working with Leslie, especially if you are nervous, or don't have much experience with buying or leasing. His attitude and willingness to work with you and inform you puts you at ease and he never pushes anything. He let me come to all the decisions by myself but provided information so that I was confident in my decision.
Leslie & Tony made it happen. I didn’t even think I would of have got a new car but they made me a great offer & took care of me so the decision was easy. I love Hartford Toyota they never let you down. You will walk out happy & satisfied.
"Leslie Richam made buying my car simple. "
There was no pressure at this Toyota dealer. Leslie Richam is A great salesman and a first class gentleman everything he promised he did above and beyond. He even came in on his day off so he was the one to hand me my keys to my new car and that I was 100% satisfied. Thanks Hartford Toyota
"Amazing Most Impeccable Service"
This is personally my 2nd time around and Les was amazing and the most helpful & I absolutely love my new Avalon. Thank you so much for your patience
Very helpful everybody , I spent a lot of time waiting but it was worth it. Leslie did all possible for I get my new car. Thank you for everything