Maggie Arnold | Page 5

Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns. technician, so the technician's work did not accurately address my concerns. More

by TIM1728 Verified Customer Verified Customer

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Would love to see reps check drop box on a daily basis to service appointments service appointments More

by ezwhitty Verified Customer Verified Customer

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Although Toyota West was certain that my Toyota warranty would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to have my spouse pick me up after several hours. After receiving notice that my warranty was valid, I returned to pick up my personal belongings and a rental car from Hertz. Hertz did not have my RO number which delayed my rental. Although the repair was delayed by a day, it was completed right before my five day rental was due. I plan to contact Toyota Direct services because my rear window still will not open and possibly need a warranty repair. I’m not sure why the rear window was not checked since the hatch door and rear window cause a double sound alert. More

by Jeremiah_meeks Verified Customer Verified Customer

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Maggie was fantastic. Answered questions and kept me updated all with a smile! Highly recommended. Answered questions and kept me updated all with a smile! Highly recommended. More

by road123321 Verified Customer Verified Customer

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They are charging money too much for something not resonable I will not go back resonable I will not go back More

by abubeker87ibrahim Verified Customer Verified Customer

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No, words to describe 1 st time I was visited Toyota service it was excellent respect and polite are quality of service people. Happy for that Thank you service it was excellent respect and polite are quality of service people. Happy for that Thank you More

by roshika.bishnu Verified Customer Verified Customer

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Great customer service, rep was able to get me a few discounts. service was quick. coffee and bagels! discounts. service was quick. coffee and bagels! More

by S.A. Verified Customer Verified Customer

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Simply the best. Treat you like family. Always put the customer first. Best service in town. Treat you like family. Always put the customer first. Best service in town. More

by jjrodock Verified Customer Verified Customer

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Thank you, for taking care of my tire and alignment after the road hazard tire blowout. the road hazard tire blowout. More

by dbacree Verified Customer Verified Customer

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Typically customer service is great, but this time communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. More

by Egb1990 Verified Customer Verified Customer

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