Mary Keller | Page 18

Mary Keller understands the importance of customer satisfaction and brand loyalty. I sincerely appreciate the support and trust her expertise in buying a new BMW in-transit during Covid-19 quarantine. satisfaction and brand loyalty. I sincerely appreciate the support and trust her expertise in buying a new BMW in-transit during Covid-19 quarantine. She made me feel like I was a priority even though I could not be there in person. Thank you Mary for 12+ years of extraordinary service and 4 BMW’s later!! More

Report | Print

I've had a very good experience with this dealership in the past. However, I recently purchase a certified i3--the electric series. The dealership had minimal knowledge of the technology, benefits, poten the past. However, I recently purchase a certified i3--the electric series. The dealership had minimal knowledge of the technology, benefits, potential challenges with an electric car & when I took delivery, the car was not detailed or prepared at the standard you would expect for a Certified BMW. Lastly, the spare key is completely inoperable & there is no User's Manual, so I was a bit disappointed in the overall experience. The people were very nice. More

by sienalong Verified Customer Verified Customer

Report | Print

Mary Keller was a pleasure to deal with, knowlegable and low pressure. The finance department was efficient and finalized my deal quickly. I had a trailer hitch installed and Stevon (I think I spelled it low pressure. The finance department was efficient and finalized my deal quickly. I had a trailer hitch installed and Stevon (I think I spelled it correctly) was fantastic to work with. He ordered, installed and explained how to use it. Any time I had questions with anyone they responded quickly. More

by bjlev4 Verified Customer Verified Customer

Report | Print

Mary Keller always goes above and beyond when it comes to finding me the right car. This is my 2nd car that I’ve purchased from her and I’ll continue coming back in the future finding me the right car. This is my 2nd car that I’ve purchased from her and I’ll continue coming back in the future More

by paige2212 Verified Customer Verified Customer

Report | Print

Awesome dealership with amazing staff. I will only bring my BMW to this location from here on out. my BMW to this location from here on out. More

by MintyM240i Verified Customer Verified Customer

Report | Print

Wonderful experience with the Ferman team! We are repeat customers and Ferman continues to provide excellent service. customers and Ferman continues to provide excellent service. More

by kim.hansen Verified Customer Verified Customer

Report | Print

The service at Ferman BMW is always the best. Sal gives great customer service and my car is always finished in a timely manner great customer service and my car is always finished in a timely manner More

by unreal6883 Verified Customer Verified Customer

Report | Print

Mary provided exceptional service and I just love my new car. Finance was efficient and easy to work with car. Finance was efficient and easy to work with More

by lraponi Verified Customer Verified Customer

Report | Print

Great service from Mary and Karl! Oh and Joe too! Wonderful team to work with. Wonderful team to work with. More

by lizmcginnis325 Verified Customer Verified Customer

Report | Print

Friendly staff. Easy and great buying experience. Would recommend to family and friends. Thank you recommend to family and friends. Thank you More

by agood2776 Verified Customer Verified Customer

Report | Print