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Matt Gensler

Overview Reviews (122) Inventory (596)

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Matt Gensler

Matt Gensler | Page 3

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.8

122 Reviews

Overview Reviews (122) Inventory (596)

4.8

122 Reviews

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122 Reviews of Matt Gensler

March 23, 2024

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Employee Rating

Staff are personable, professional, knowledgeable. They are cheerfully assist in the maintenance and service of our cars. Thank you. They are cheerfully assist in the maintenance and service of our cars. Thank you. More

by RICHARD.KEEL1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Murphy, Bryan Wingfield, Rachael Scalf , Robin Berglin, Kersen Cranwill, Jeremy Englert

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March 05, 2024

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The sales and service team were great! They were all helpful and answered all of my questions S They were all helpful and answered all of my questions S More

by rossmic

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY DAVIS, Brett Bergman, Mike Murphy

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March 05, 2024

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Employee Rating

Kevin did everything possible to make our test drive and purchase happen with ease. He is professional, courteous and honest. We thought he was great! purchase happen with ease. He is professional, courteous and honest. We thought he was great! More

by Dawn

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Towle, Curt Crozier

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March 01, 2024

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I had new tires put on my car at a different location and they kept my locking lug nut key. I went to mike murphy to have it taken off and they told me it would cost me $350 to have them cut off???? I said n they kept my locking lug nut key. I went to mike murphy to have it taken off and they told me it would cost me $350 to have them cut off???? I said no way. I went to a different dealership and the guy at the service desk pulls out a box of lug nut keys and changes mine out within 10 minutes. This pretty much sealed the deal that I will never do business with Mike murphy again and I definately will not recommend anybody to them. Awful customer service in my opinion. More

by Josh and Jamie Lane

Service Price Transparency

Service Communication

Recommend Dealer

Other Employees Tagged: Jeremy Englert

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Mar 01, 2024 -

Mike Murphy Ford Inc responded

Josh and Jamie, We were sorry to hear that we were not able to assist with your lug nut issue. Unfortunately we do not have a universal key that fits a Nissan and would have needed to have use an air gun to get them off which would have taken time in the shop to have that done. The charge you were quoted was for a technician to take them off correctly and not do any damage to your vehicle. You mentioned another location lost your locking lug key; you may want to reach out to them to try and recoup any cost you incurred with having the lugs removed. Again, we are sorry we were not able to help with your issue. Mike Murphy Ford

Mar 04, 2024 -

Mike Murphy Ford Inc responded

Josh and Jamie, Thank you for taking the time to reach out to us again. As mentioned earlier, we apologize for any inconvenience this may have caused you and it is unfortunate we would lose your business over an issue we did not cause. If the original work you had done on your vehicle would have been done by our shop, we would have replaced the lug key at no charge to you if we would have lost it; however, you chose to have that work done elsewhere. We will take your feedback to our management team and discuss our policies and pricing for any future incidents in this area. Mike Murphy Ford

Mar 01, 2024 -

Josh and Jamie Lane responded

I dont need recomendations anymore. As stated in my original post, another dealership did it for me FREE of charge in 10 minutes. You have lost a customer in what should have been a pretty easy pleasing your customer service, or even advice on where to go rather than spend $350 in my opinion. This gesture just goes to show me that Mike Murphy is more concerned with new customers rather than keeping customers.

Mar 04, 2024 -

Josh and Jamie Lane responded

I would also like to add...the first time i came in about the issue i was told i would have to make an appt because they would have to cut the lug nuts off which is what you said in your reply. I asked the guy at the srvice desk how much that would cost me and he said "I dont see it being no more than $100". So i made the appt only to come back for said appt and be told it was going to be at least $350. Im glad i didnt even spend the $100 with mike murphy as i said in my previous reply, another dealership did it for free and they werent even a nissan dealership. They will get my business for my next car purchase.

Mar 04, 2024 -

Josh and Jamie Lane responded

Thats all I needed to hear to justify my decision. Its not just about fixing the issues you caused. My advice to you is get your service team a set of locking lug nut keys. They are $50 for a set on amazon....or keep trying to charge customers $350 or more to cut the lug nuts off since that will make the dealership more profit in the long run. "I GET IT" "CUSTOMER SERVICE DONT MATTER"

February 29, 2024

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Mike did a great job getting my new car ready for pickup and off the lot. and off the lot. More

by JFLYNN10

Verified Customer

Recommend Dealer

Yes

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February 27, 2024

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Mitch and his service department was great at getting my car in and back on the road. car in and back on the road. More

by DKBISHOP91

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Englert

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February 08, 2024

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He did a great job and were able to fix my car within the same day. same day. More

by THE_DREWS

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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January 30, 2024

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Good service on my 2015 For Escape when there were two recalls that needed to be repaired. Picked up the car and returned it the same day. recalls that needed to be repaired. Picked up the car and returned it the same day. More

by PIERCECL55

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin

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January 28, 2024

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I was pleasantly surprised and impressed with my last repair in their service department. I had a shift cable fail on my car leaving me stuck in park , had to have it towed in and they made the repair an repair in their service department. I had a shift cable fail on my car leaving me stuck in park , had to have it towed in and they made the repair and had the car going to next day. This was ahead of schedule and I really appreciated the fact that they were able to get the car back on the road quickly. More

by krexroat

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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January 23, 2024

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Overall, the service was great. It was a bit frustrating having to call or text all the time to get a status for parts, schedules and service. It always seemed like I had to do all It was a bit frustrating having to call or text all the time to get a status for parts, schedules and service. It always seemed like I had to do all of that. There wasn't enough pro-active work happening on the service advisor side that I could see. More

by GLENN20

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matt Gensler

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