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Matt Gensler
Matt Gensler at Mike Murphy Ford Inc

Matt Gensler | Page 2

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.8
123 Reviews
4.8

123 Reviews

Write a Review

123 Reviews of Matt Gensler

September 18, 2024

Dealership Rating
Employee Rating

My only complaint is a dirty steering wheel and door handles after a service visit More

by rbronco51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wingfield, Levi Smith, Rachael Scalf , Robin Berglin, Kersen Cranwill, Jeremy Englert

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Sep 21, 2024

Mike Murphy Ford Inc responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (309) 263-2311 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2024

Dealership Rating
Employee Rating

Always courteous, polite and informative on issues with my vehicle. Drew is a family friend and made my purchase confidant and easy More

by rleab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Quisenberry

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Sep 21, 2024

Mike Murphy Ford Inc responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2024

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Employee Rating

I was disappointed that there were no loaners when I booked out almost four weeks. I was very disappointed when my car was not even vacuumed. More

by NANCYWRAIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wingfield, Rachael Scalf , Robin Berglin, Kersen Cranwill, Jeremy Englert

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Aug 24, 2024

Mike Murphy Ford Inc responded

Thank you, Nancywraight, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Mike Murphy Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 263-2311 so we can understand exactly what went wrong. Thank you for your honest feedback and we hope to hear from you soon.

August 04, 2024

Dealership Rating
Employee Rating

I was a little early for my appointment, no problem. They waiting area is very pleasant,comfortable. More

by PBSHANE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2024

Mike Murphy Ford Inc responded

Hi, thank you for leaving such a great review and high star rating. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Dealership Rating
Employee Rating

Too expensive, 172. ⁰⁰ an hour for service is way out of lime, I won't be back More

by BFAHRNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 01, 2024

Mike Murphy Ford Inc responded

Hi Bruce, First off, thank you for your business and we appreciate your honest feedback. We are always looking for ways to improve and make our dealership better. Unfortunately with the cost of everything going up, it has also affected the auto industry labor rates. When we set our prices for services being performed, we use the industry standards based upon several factors: 1. Inflation - expenses is going up substantially including utilities, supplies, insurance and disposal fees. 2. Technicians pay - dwindling supply and rising demand for skilled workers. 3. Ford Certified technicians - continued education costs and specialized equipment needed. We do understand how prices have gone up on everything and that is why we are not even at the top the labor rate scale because we do want our customers to have affordable care. The national average for a Certified dealership technician rate is $179/hr and climbing. I hope this information helps give you a deeper understanding of what goes into us determining what to charge and why. Mike Murphy Ford

July 31, 2024

Dealership Rating
Employee Rating

Great service! Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. More

by JENNALISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lynch, Brad Barker, Bryan Wingfield, Rachael Scalf , Robin Berglin, Jeremy Englert

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Aug 02, 2024

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 29, 2024

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Employee Rating

Always professional and courteous, went above and beyond for me and that is just one of many reasons I will keep going back. More

by kevin_sidell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Towle, Mike Murphy, Alicia Holden, Levi Smith, Allen Hollan, Curt Crozier , Todd Brekke, Jeremy Englert

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April 30, 2024

Dealership Rating
Employee Rating

Mike Murphy Ford is a great dealership, and Nathan Noyes is the best salesperson I have ever worked with. I have bought and serviced quite a few vehicles there, going back to 2007 or so. I appreciate thei More

by Edge Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nathan Noyes, Mike Murphy, Jeff Lynch, Bryan Wingfield, Mitch Urbanc, Curt Crozier , Jeremy Englert

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April 20, 2024

Dealership Rating
Employee Rating

Outstanding service, excellent customer care. Always polite as they go above and beyond in making sure everything is done right. Highly recommend this dealership. More

by taylor.rbd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wingfield , Robin Berglin, Kersen Cranwill, Jeremy Englert

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April 18, 2024

Dealership Rating
Employee Rating

The communications and customer service that I received during the service pick up and delivery option was excellent. I love the offer of this type of program. More

by DJ1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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