Matt Taylor
Matt Taylor at Maple Hill Auto Group
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Matt Taylor | Page 16

F&I Manager

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
209 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

21 yrs

4.9

209 Reviews

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209 Reviews of Matt Taylor

September 30, 2021

Dealership Rating
Employee Rating

Great customer service very knowledgeable sales rep, first time I’ve dealt with Maple Hill auto group But I will deal with them again More

by JAMAL.AQEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2021

Maple Hill Auto Group responded

We are so happy to hear that you enjoyed working with our sales team. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 23, 2021

Dealership Rating
Employee Rating

This was a no pressure sale. Jacob, our salesman, stayed an hour after close to allow us to finish test driving all of the cars on our list. Highly recommend this dealership. More

by aviationman8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2021

Maple Hill Auto Group responded

We are so happy that you were able to find a beautiful new car to take home and that Jake was able to help you get into it as quickly and easily as possible. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 22, 2021

Dealership Rating
Employee Rating

Phil was very helpful and knowledgeable. I would definitely recommend Maple Hill to my friends. More

by AMIN.SAKIF
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger , Phil Lawrence

Sep 29, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our sales department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 18, 2021

Dealership Rating
Employee Rating

I am still having an exceptional experience with the Subaru dealership. Thank you for being available after the purchase. More

by LORRFLEC1420
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a positive experience here. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 03, 2021

Dealership Rating
Employee Rating

Smooth process Mike and Matt were very helpful. While enventory is low all over they had plenty of cars for us to look at. Happy with our new Santa Fe More

by KNEASE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are happy to hear that you had a great experience with Mike and Matt in our sales department. If there is anything you need in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 01, 2021

Dealership Rating

This is the 2nd car I've bought from Maple Hill Auto Group and I loved the 1st one and I'm sure I'll love this one too. I went in just looking and ended up going home with a new car that same day. I rea More

by RMFRYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are happy to hear that you had another great experience with our sales department. Thank you for your loyalty & if there is anything you need in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

August 25, 2021

Dealership Rating
Employee Rating

Very unethical. Beware of the overcharging state sales tax. They overcharged me sales tax and referred me to contact the state treasury for refund. This dealer, or any dealer, should never, ever overcharg More

by ceojoe
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 31, 2021

Maple Hill Auto Group responded

Hello Mr. Chen, I apologize for the confusion regarding the recent purchase of your Hyundai Ioniq. When purchases are made across state lines, the rules always change depending on each state. In your particular situation, it had to do with the rebate you received. The State of Michigan requires that we charge sales tax on rebates, and your state does not. If you have complaints over how Michigan taxes purchases, that can be addressed with the State Treasury Department. We do not make these rules, we just follow them. As for Doc Fees and Filing Fees, Michigan law has a cap. They allow dealers to charge up to $230 for a doc fee and $24 for a filing fee. This is what the state deems is the right amount to cover all the paperwork filing and fees a dealer incurs processing the sale. Doc Fees and Filing fees are regulated- and they can NEVER be removed from any deal. If you're purchasing a vehicle in Michigan, you're paying a $230 doc fee. The good news is that Michigan caps it. Wyoming, for instance, is not capped. The average documentation fee in Wyoming was $388 (according to the most recent chart I could find). I know we would all love to believe taxes and fees are scam, but unfortunately they are just the nature of buying goods. We would be more than happy to address any further concerns you have. We hope you're enjoying your new car! Best Regards, Randi DeSantis Executive Director 269/462-6462

August 19, 2021

Dealership Rating

Had wonderful supply of inventory in Subaru which allowed us to test drive vehicle. Our local dealership did not have any stock to test drive before making decision. Sales staff extremely attentive and owner More

by BEVWHITE0903
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Heckman , Dennis Schurman

Aug 19, 2021

Maple Hill Auto Group responded

We are so happy that we were able to make the car buying experience so wonderful for you. Please, do not hesitate to reach out if you ever need anything. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 17, 2021

Dealership Rating
Employee Rating

I had a great time buying my new Subaru Outback - but used one of the used car sales folks, Dennis. He has been very good with our family over the years. My trip to see a Subaru salesman did not go quite More

by DAWNSTURE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger , Dennis Schurman

Aug 19, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience with both Dennis and Matt. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

August 17, 2021

Dealership Rating
Employee Rating

These guys were great!! I would recommend this dealership to anyone. I did this all via email and phone, which I loved. The only in-person session was picking up and paying for the car. More

by MARY.BRACE
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Maple Hill Auto Group responded

We are so happy to hear all about your wonderful experience. We hope you enjoy your new vehicle and look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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