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Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
331 Reviews

Dealership Experience

7 yrs, 1 mo

Languages Spoken

English English

4.7

331 Reviews

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331 Reviews of Melissa Tyler

May 20, 2025

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Employee Rating

I brought my car for a few items too complete and from the moment I drove in. I was treated with kindness and utmost appreciation for being there.. i would definitely return for servicing of my vehicle. More

by buzzonetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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May 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad you felt welcomed and appreciated from the moment you arrived. It's wonderful to hear that your service visit went smoothly, and we truly look forward to seeing you again for any future needs!

May 14, 2025

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Employee Rating

greedy dealership. service is usually good, hard to get appt at times .Unable to solve information system problems that have lingered since ownership. Answer Toyota More

by robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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May 15, 2025

DCH Wappingers Falls Toyota responded

Robert, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 25, 2025

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Great service. Especially with your representative , Mellissa Tyler. She was polite and informative. Thanks again!! More

by Frank
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Recommend Dealer
Yes
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Apr 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Mellissa Tyler provided you with excellent service. We’ll be sure to pass along your kind words. Thanks again, and we hope to see you next time!

March 28, 2025

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Mr.Keith explanation on service is on another level,precise and detailed to understand better. More

by yokoth2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime GarciaMuniz, Andrew Bartko

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Mar 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Mr. Keith provided such clear and detailed explanations. We take pride in ensuring our customers fully understand their services, and it's great to know he made a positive impact. We appreciate your feedback!

March 26, 2025

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Employee Rating

Lauren was super helpful and nice. Lauren explained to me what would need to happen to my car and kept me in the loop. More

by daynagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Joshua Johns, Judy Deems, Lauren Fusaro

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Mar 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Lauren provided helpful and clear communication throughout the process. We appreciate your trust and look forward to assisting you again!

March 22, 2025

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Service dept and sales dept are very accommodating and a pleasure to work with. Very convenient and conscientious of my needs. Judy and Melissa go above and beyond! Thank you More

by piccorel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Mar 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy and Melissa went above and beyond to make your experience great. We appreciate your support and look forward to helping you again with any future needs.

March 11, 2025

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I have been a Toyota customer since 2004, have no complaints about the service or personnel More

by mgumbe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sweeney

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Mar 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for your loyalty since 2004! We're grateful for your trust in Toyota and are happy to hear you've had a great experience with our service and team. We look forward to continuing to serve you for many more years to come!

January 26, 2025

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Employee Rating

Quite efficient. Staffs are friendly and professional. Too bad no complimentary car wash. All is well. More

by ccwu
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our staff. We appreciate your feedback on the car wash, and we'll definitely keep that in mind for the future. We look forward to serving you again soon!

January 18, 2025

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Employee Rating

All were attentive to my needs,answered my questions thoroughly. Appreciated the video very much. More

by JAMESOLEary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jan 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our team was attentive to your needs and provided thorough answers to your questions. We’re happy the video was helpful as well. Your satisfaction is important to us, and we truly appreciate your feedback!

January 17, 2025

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Employee Rating

They are very professional people the work finishes before the time that they said, happy with the service. More

by Edin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism and timely service. Our team works hard to exceed expectations, and we're glad we could make your experience a positive one. We look forward to serving you again!

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