Michael Awadalla

I got great service while I was there. Mike was a lot of help to me and was very helpful to help with the Ford Edge. Mike was a lot of help to me and was very helpful to help with the Ford Edge. More

by FRANKLTURNER Verified Customer Verified Customer

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They have been doing this for me for years. I totally enjoy the service they supply for our family. I totally enjoy the service they supply for our family. More

by MIKELLER6 Verified Customer Verified Customer

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Best experience ever and definitely will be back at a later time. Thank you for making it so easy and smooth later time. Thank you for making it so easy and smooth More

by shelbyputnam553 Verified Customer Verified Customer

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Disappointing first experience with Klaben of Warren. This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures v This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures via text so I scheduled a test drive on Thursday evening. When I walked in, I asked a salesman for the salesman that I was communicating with and his response was “ Oh he quit” and smiled then proceeded to find my salesman. After the test drive, the salesman advised the vehicle needs inspected by their techs to ensure there wasn’t any major issues. He told me if any were discovered that it wouldn’t increase the price but the dealership would repair the issue. I asked when the inspection would be completed and he replied… hopefully Friday or Saturday. At this time, the dealership was closing so not wanting to keep them past store hours, I gave him my VIN # on my current vehicle so he could run numbers on a trade in then left. At this point It was my belief I would possibly purchase the truck pending any large repairs. I never heard from Klaben on Friday so I texted and called Saturday without an answer. My call was returned and to my disbelief.. I was told the vehicle had been sold on Friday. My immediate reaction was “how”? I was told another customer bypassed the inspection process and bought the truck as is. It felt like the rug was pulled out from underneath me as I was under the impression we were in early stages of negotiating and they were crunching numbers on my trade in. On Klaben’s site, there mission statement reads…. “ We strive to give you the experience you deserve. At our dealership, we make it our goal to provide our customers everything they need for a quality car buying experience “. In my opinion this couldn’t be farther from truth. My first experience with Klaben of Warren seemed dishonest and also seemed they practice unethical sales methods. I’m not sure if situations like mine happen often but it felt like I was screwed over and they had no respect for me and didn’t have any integrity. Not sure if this was the fault of the newer salesman that helped me with lack of communication with his co workers or this sales method that is coached by the sales manager or possibly the sales culture at this location. More

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This dealership went above and beyond for me to make this deal go through. Every team member was truly smazing deal go through. Every team member was truly smazing More

by hairdu Verified Customer Verified Customer

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Michael was accessible and very knowledgeable. Pappy was efficient and again very knowledgeable and friendly while finalizing the deal. Pappy was efficient and again very knowledgeable and friendly while finalizing the deal. More

by kaydetsmom Verified Customer Verified Customer

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Communications were timely and reliable. Staff members were very friendly and helpful. The entire experience was very positive! Staff members were very friendly and helpful. The entire experience was very positive! More

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Walked in to look at a used car. And walked out with a new one. Everything was simple and straight forward. Definitely will recommend to anyone else. And walked out with a new one. Everything was simple and straight forward. Definitely will recommend to anyone else. More

by campbell874 Verified Customer Verified Customer

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Klaben has been a long time family dealership. So when I wanted a ford I went to with the solid go To. So when I wanted a ford I went to with the solid go To. More

by COMMO31 Verified Customer Verified Customer

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Feels like family. No pressure, knowledgeable, and helpful. Have never bought anywhere else and don't plan on it. No pressure, knowledgeable, and helpful. Have never bought anywhere else and don't plan on it. More

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