"Mike lacerda is AMAZING!!!!!"
- Chuck and Karen
I have never had such an easy car buying experience. Mike is very knowledgable. Highly recommend making an appointment with him. He treats you as family.
"Salesman was great.... Everything else not so much"
My dealing with Honda Universe was just average. Michael Lacerda, the salesman was great. He was very informative about the features of the car and was not pushy at all. He gave my husband and I plenty of time to talk alone while negotiating the price of the car. Once we decided to purchase the car, that's where the service went down from there. The car was not cleaned very well at all. It obviously had been sitting for awhile and had collected pine needles and pollen all over it. There were still pine needles under the wipers when I drove it off the lot. In addition, there was pollen in many crevices. Also, there was still protective plastic covering somethings inside of the car. Michael told me he would have it cleaned again for me when I came back for my registration and the plates.
I came back to get my registration and plates and was informed by the cashier that I owed $25.00 for the MV transaction. I told her we already paid and it was on my contract. I saw that the price on our contract for the MV transaction was lower than the price on my registration but not $25.00. Where did they come up with the $25.00? We paid the difference and left. Not ONCE did any manager come over and shake our hands and congratulate us on purchasing a new car. Also, car had been cleaned a little better but there was still pollen on it.
"It was a wonderful day at Honda Universe "
My day with Honda Universe was a great day as always. All staff are very professional in what they do. It's a family oriented company and I feel comfortable every time I come to visit. It was a pleasure to meet with Michael Lacerda, very friendly, courteous, made us very comfortable and very informative. He's an exceptional employee and a big asset to your company. Thank you, Michael Lacerda and keep up the good work.
"Go to Mike at Honda Universe! "
Mike was super helpful and worked with me to get me into the car I wanted within my budget. He is patient, determined, and friendly...he made the car leasing experience pleasant and easier than expected!