Michele Doyle

had a great experience at Dover Honda! From the moment I walked in, the staff was welcoming, professional, and genuinely helpful without being pushy. The sales team took the time to answer From the moment I walked in, the staff was welcoming, professional, and genuinely helpful without being pushy. The sales team took the time to answer all of my questions and made sure I felt comfortable throughout the entire process. The selection of vehicles was impressive, and everything was clean and well-organized. They worked with me to find the right car within my budget, and the financing process was smooth and straightforward. I really appreciated how transparent they were—no surprises, just honest communication. Overall, it was a stress-free and positive car-buying experience. I would definitely recommend Dover Honda to anyone looking for a new or used vehicle! More

by keerstinlharrington Verified Customer Verified Customer

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Michele was great to work with- no pressure and no xx. And Heather was the friendliest and most helpful finance person we've ever met at a dealership. We didn't deal directly with the service department And Heather was the friendliest and most helpful finance person we've ever met at a dealership. We didn't deal directly with the service department, but they replaced the brakes all-around before we picked up our vehicle because I noticed a problem during our test drive. Five stars all around. Pushy salespeople and finance people (pushing extra services that make dealerships more money) are why I hate purchasing from dealerships, but there was none of that in our experience with Michele and Heather. And we still ended up purchasing an extended warranty and a maintenance plan for our 4-year-old Mazda. More

by Mike Mac Verified Customer Verified Customer

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My wife and I purchased a 2026 Honda CRV Hybrid Sport Touring. Sales Consultant Michele Doyle and GSM Tony Khoury did an outstanding job guiding us through the process. This is our first Honda and we are Touring. Sales Consultant Michele Doyle and GSM Tony Khoury did an outstanding job guiding us through the process. This is our first Honda and we are looking forward to many years of enjoyment! More

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Michelle is amazing ! ! She goes above and beyond to make her customers happy and to help them get exactly what they want within reach. Dover Honda has been top tier in my ! She goes above and beyond to make her customers happy and to help them get exactly what they want within reach. Dover Honda has been top tier in my experiences there. More

by lindsay Jansen Verified Customer Verified Customer

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Low pressure, listened to our needs. Made a very fair offer on our trade in. Basically the perfect way. I really appreciated it. Made a very fair offer on our trade in. Basically the perfect way. I really appreciated it. More

by ASREISER8 Verified Customer Verified Customer

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Everyone we dealt with was very friendly and helpful. Everything was explained no surprises! Excellent Everything was explained no surprises! Excellent More

by J4TAIR Verified Customer Verified Customer

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Always available and helpful when I’ve needed them. Michelle Doyle made sure I understood all the features of my new vehicle and was willing to go beyond to make sure I was comfortable. Michelle Doyle made sure I understood all the features of my new vehicle and was willing to go beyond to make sure I was comfortable. More

by ellenkare51 Verified Customer Verified Customer

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Michael Souter is cute and nice. He takes very good care of me and my car. He takes very good care of me and my car. More

by ashlynkeeler Verified Customer Verified Customer

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Excellent experience buying a used 2015 Honda Accord Hybrid here yesterday. Michelle Doyle was outstanding and the processing was seamless, higly recommend. Hybrid here yesterday. Michelle Doyle was outstanding and the processing was seamless, higly recommend. More

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Overview: Mostly very good to excellent, but some parts were not. 1. Salesperson: We worked with Michele Doyle; she was friendly, conscientious and made every effort to help make us comfortable with our p were not. 1. Salesperson: We worked with Michele Doyle; she was friendly, conscientious and made every effort to help make us comfortable with our purchasing a vehicle. She kept us informed over our two-week search session and texted information when we needed more details. She was always professional, courteous and helpful. If we were to give her a grade, it would be A. 2. Shop/service department: The car was initially rejected for Honda certification due to a fuel filling glitch. This was resolved by sending the car back to Danvers for repairs. Within a few days the car re-appeared on CarGurus; when we texted Danvers about availability, they suggested that we get back with Michele. We did. When we arrived on the 31st the car was freshly washed and was very clean inside. One minor point: there were three spots on the edges of doors and rear hatch that had chips/dings in the paint. It would have been helpful to fix these dings before resale, but they chose not to do so. Overall grade: B 3. Bookkeeping/management. We were told by Heather Neptune to unlock our credit ratings with Experian and Trans Union to get the paperwork started. This took a while, since we had to rely on our cell phones. After getting cleared, we went to Heather’s office to sign papers: this event was a blur, with forms, initials and signatures flying back and forth. We decided to get an extended warranty, since we planned to keep the car for more than three years; it is our assumption that this warranty will be honored by a Honda dealer nearer to our home in Maine than Dover. We next covered scratch and dent coverage and accepted it. After that, we were given the keys and a packet of paperwork as we left the dealership. When we got back home in Maine, we were tired and went to bed. The next day we opened the packet and, for the first time, saw the vehicle buyer’s order/bill of sale! Question: shouldn’t someone have shown us this document before we agreed to purchase the vehicle? Second, the price of the vehicle on the web site of Danvers and Dover was $31,887. Why was the price listed on the buyers order as $32,387 ? No one discussed this change with us. There was a charge of $995 for paint and fabric: no one explained what this charge was about. Overall grade on bookkeeping: C. Overall grade on Management: C-. Final comments: We were not on our game in terms of asking questions and getting clarification. Michele was a total professional throughout and was a bright spot in the purchasing experience. Finally, the car: it is an amazing vehicle and we are happy to have it. We hope to enjoy it for many years to come. More

by HORST.MN Verified Customer Verified Customer

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