Mike Brandvold

Don’t know everybody’s full names but Mike scheduled a service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery died and we called 3 days early. Gavin told us to come right in. This was extremely important as our car was sitting in the garage, running and couldn’t be turned off. Gavin met us when we arrived and was absolutely GREAT. He got everything organized and we left in the loaner car. Joe French kept us posted on the progress of the service and was available for any questions. Although Service closes at 5pm, he arranged for someone to stay a little later to wait for us. Kim Woltram waited for us. She was WONDERFUL. she had everything ready for us, went over the bill section by section, processed our payment, took in the rental, gave us our keys and we were on our way. Klaben was great and you should be proud of every single employee . More

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Been going to Klaben for over 30+ years because they never pressured me to buy a vehicle now. Just wish Kenny & Dave were still there and didn't retire! Dealt with Rich Klaben a few times and he actuall never pressured me to buy a vehicle now. Just wish Kenny & Dave were still there and didn't retire! Dealt with Rich Klaben a few times and he actually talked me out of buying a car at the time and come back in a year, which I did. Definitely worth the drive there. I worked with Mike in service, and he has also helped me out and was very thorough in his explanations. More

by tom sirna Verified Customer Verified Customer

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Mona a fabulous person and professional, and very compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend her without reservation. More

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Mike did a great job keeping me updated while waiting for available parts from Ford. He was very courteous even when I was starting to lose patience. available parts from Ford. He was very courteous even when I was starting to lose patience. More

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I had scheduled service work for my F150 for Tuesday 11/4 at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the ph at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the phone calling me to remind me I had an appointment, so I ran the truck down and dropped it off fortunately I'm only a couple blocks away. I thanked Joe for the courtesy call when I saw him 3 hours later he was calling me to tell me it was done. Greatly appreciate the service More

by Berniestu1 Verified Customer Verified Customer

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Very friendly and helpful. He kept me informed of what was going on. Everything was done in a timely manner. He kept me informed of what was going on. Everything was done in a timely manner. More

by JOERUMMY13 Verified Customer Verified Customer

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We waited at the dealership during the service appointment, and they had us out of there in no time. Will be back. appointment, and they had us out of there in no time. Will be back. More

by actreese327 Verified Customer Verified Customer

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Klaben has been my dealer of choice over 17 years. Sales and service dept has been very accommodating and when there are mistakes quickly fixes them. Sales and service dept has been very accommodating and when there are mistakes quickly fixes them. More

by ETMOD Verified Customer Verified Customer

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The Dealership is top notch wouldn’t go anywhere else . Mona is the best service advisor in the business. Mona is the best service advisor in the business. More

by tcasto9322 Verified Customer Verified Customer

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The service at Klaben Ford is fantastic. They go above and beyond to make sure every customer is completely satisfied. I know when I drive into the service area, I'm going to have a wonderfu They go above and beyond to make sure every customer is completely satisfied. I know when I drive into the service area, I'm going to have a wonderful experience. More

by MOON9777 Verified Customer Verified Customer

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