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Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 3

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
902 Reviews
4.6

902 Reviews

Write a Review

902 Reviews of Mike Majors

February 09, 2024

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Employee Rating

Dealing with my sales representative I didn't get my lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing wi More

by ALEX02111977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Ricky Gushi, Robbie Watson , Mike

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Feb 14, 2024

Family Hyundai responded

We're sorry to hear about your experience, Alex, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 04, 2024

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Nice service but behind an hour so longer wait than expected.thanks though everybody great More

by chelsealmcgowan37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2024

Family Hyundai responded

Chelsea, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

January 30, 2024

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Employee Rating

I got super fast and friendly service! Never had a bad interaction at Family Hyundai! More

by ACIELITOC2395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Michael Kratschmer, Robbie Watson

Helpful 1
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Jan 30, 2024

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 29, 2024

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Employee Rating

Family Hyundai has been my go to shop for all of my needs. New car saless, service and parts of I need any. I have been going here for my complete car! More

by Rjoneserin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg

Helpful 1
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Jan 29, 2024

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kristi, Mike, and our team, and we look forward to working with you again.

January 29, 2024

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Employee Rating

The Oil change proceedure all the time rofessional and on time. Thank you very much! More

by TATIANA KHAAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 29, 2024

Family Hyundai responded

Tatiana, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 23, 2024

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Employee Rating

The length of time to make an appt is excessive. It takes several messages to get a call back. You can’t make any appointments online. The staff there is nice though, once you finally get in for More

by KRISTIEMOSS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

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Jan 26, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 18, 2024

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Employee Rating

My Car Was On The Lot From July to End of December . Minimum Communication And Updates More

by KORSHEWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer, Scott Lupo, Robbie Watson

Helpful 1
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Jan 22, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 17, 2024

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Employee Rating

Everyone in the service department is so accommodating. They are always so pleasant and helpful ❤️ More

by RRUDOLPH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer

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Jan 17, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2024

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Employee Rating

Family Hyundai is a dealership that I recommend for sales and service. They are very professional. More

by danielle9douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

Helpful
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Jan 17, 2024

Family Hyundai responded

Danielle, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 16, 2024

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Employee Rating

Very professional and courteous. I thought the service would take much longer. I was pleasantly surprised by how quickly the service was delivered More

by JVTALLUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer

Helpful
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Jan 17, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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