Mike Watson

Approaches service/sales in the same manner. Listens to the customer's needs and delivers options that hit the mark. Efficient and reliable service. Listens to the customer's needs and delivers options that hit the mark. Efficient and reliable service. More

by Mgb Verified Customer Verified Customer

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Professional willing to explain everything about the car. Good selection and up front pricing. Good experience Good selection and up front pricing. Good experience More

by kkpclarke Verified Customer Verified Customer

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I get a survey every other day. Please stop. Service was fine. Very annoyed at surveys Please stop. Service was fine. Very annoyed at surveys More

by tfabiano0 Verified Customer Verified Customer

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Good warehouse of good cars and excellent prices customer service 100%Positive clase A A service 100%Positive clase A A More

by Carlos Miranda Verified Customer Verified Customer

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I'm disappointed in a couple levels. First of all, we had left a piece of office equipment in a loaner vehicle and didn't notice until the following day after the vehicle was returned. First of all, we had left a piece of office equipment in a loaner vehicle and didn't notice until the following day after the vehicle was returned. After calling several times and leaving our details, we were told nothing was found. My wife arrived 20 minutes after receiving this news to find the item on the service managers floor along with the now opened box of consumable materials. This whole interaction failed on many levels. To exasperate the situation further, I have not received any response from the SM or GM after contacting the service department, leaving my information, and submitting online requests. I've bought by last 3 vehicles here and they do all my service. Not sure what to do next, but this is a start. More

by Mr.Brewhaha Verified Customer Verified Customer

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Alecia personally was professional, attentive to my concerns and recommended services that were also needed. Alecia kept me advised of the status of how long the service would take, and offered me vesi concerns and recommended services that were also needed. Alecia kept me advised of the status of how long the service would take, and offered me vesicle because the service would take longer than expected. I never knew how long the troubleshooting and repair would take. she called me several times providing updates on the status several times. I've dealt with a lot of service representatives and by far Alecia was top of the list. I would definitely recommend her for any bonus or acknowledgement that is available for such an outstanding and valuable employee. Thank you Alecia! More

by r.J.BROAN Verified Customer Verified Customer

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It is a very nice dealership! My sales woman was excellent!. I did make a change on what model car I wanted. The one I wanted was brand new and it just come into the lot the night My sales woman was excellent!. I did make a change on what model car I wanted. The one I wanted was brand new and it just come into the lot the night before. It took several hours to get it ready. It would’ve been nice to of had a cold drink/ at least a water cooler in the waiting area. More

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Excellent and timely service. Exactly what I wanted, They have kept my car in great shape for years Exactly what I wanted, They have kept my car in great shape for years More

by lcullen0 Verified Customer Verified Customer

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BEWARE OF SERVICE DEPARTMENT - Missed leaking / rusted brake lines. Update: Manager Mike Watson left his number in a reply to my Google review, claimed to want to discuss and ‘make it right’. So I call brake lines. Update: Manager Mike Watson left his number in a reply to my Google review, claimed to want to discuss and ‘make it right’. So I called , left a VM, waited over 2 weeks, no call back. I assume the canned reply to bad reviews is purely for show, and they have no intention to correct the mistakes of their service department. Look at these reviews, cool that salesman are able to convince people to leave a good review while they’re buying a new car, but almost every review I can find regarding the service department on Google is terrible. Original review: Brought my CRV in for multiple services including new tires all around, transmission fluid change, oil change, and FRONT BRAKES. It appeared they did the job well so I paid and went on my way. I was coming back to have 2 new CV axles I purchased from NAPA installed, but the service advisor told me there was a recent policy change and they could no longer install customer supplied parts. No biggie, I understand liability and all. So I take my car to another garage to have the axles installed. They call me shortly after I drop the CRV off to tell me my front brake lines and distribution block are rusted, leaking, and dangerous. I came in to see it with my own eyes. I’m lucky I wasn’t in an accident. How in tf did Dover Honda not see these critical and dangerous front brake lines while replacing my front brakes, and performing more than one “multipoint safety inspection” on the vehicle. They were underneath that car MULTIPLE TIMES and missed this. Dover Honda’s negligence put me and my passengers at risk, find a garage you can trust and don’t put you and your family’s lives in the hands of this service department. More

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Best Honda dealer in the area! Always clean and upbeat. Not your usual sales team. Zero pressure and always available. Always clean and upbeat. Not your usual sales team. Zero pressure and always available. More

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