Milton Taylor

After several weeks of researching vehicles and speaking with multiple dealerships, I ultimately chose Heritage Subaru, and I couldn’t be happier with the experience. The entire process was incredibly ea with multiple dealerships, I ultimately chose Heritage Subaru, and I couldn’t be happier with the experience. The entire process was incredibly easy. I was able to work through most of the questions and financial details ahead of time via email and text, which made everything very efficient. By the time I arrived at the dealership, the majority of the deal was already structured. Andre and Ansley were both fantastic to work with — responsive, professional, and patient in answering all of my questions. Even when I decided to change models during the process, they were able to quickly update the numbers and walk me through the differences without missing a beat. Ansley was especially impressive — extremely knowledgeable about the vehicles, trim comparisons, pricing, and overall process. This is our first Subaru, and there was definitely a learning curve with the features and technology, but the entire team was genuine, transparent, and thorough in explaining everything. The finance department was just as smooth and knowledgeable, making the final paperwork straightforward and stress-free. Overall, a great experience from start to finish. I highly recommend Heritage Subaru and their team. More

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I was very impressed with the customer service from Sales consultant who also delivered my vehicle and the finance manager who got me a better interest rate then the one is pre-qualified for. consultant who also delivered my vehicle and the finance manager who got me a better interest rate then the one is pre-qualified for. More

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Great experience buying a car from Heritage Subaru Owings Mills. Every person I dealt with was very responsive and treated me like a valued customer, from my first inquiry through purchase. Jewel (the inte Mills. Every person I dealt with was very responsive and treated me like a valued customer, from my first inquiry through purchase. Jewel (the internet sales manager) gave me a competitive quote on the vehicle I was interested in, right off the bat. Ansley (the sales representative I worked with) was fantastic. I really appreciated the time he took to point out and explain many features of the car, including ones I may have never stumbled across even after reading the owners manual. Shawn (the general manager) touched base with me multiple times, which really showed me that this dealership top to bottom cares about each customer. This was not the closest dealership to my home, but I'm very glad went the extra distance to work with these folks. I would definitely recommend them to anyone in the Baltimore-Washington area looking for a Subaru. More

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My experience with purchasing and trading in my car was remarkably smooth and efficient. Despite encountering a few minor issues with certain features, the dealership addressed them swiftly and professiona remarkably smooth and efficient. Despite encountering a few minor issues with certain features, the dealership addressed them swiftly and professionally. I’m thrilled with my decision and absolutely loving my 2024 Subaru Outback! More

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They really take care of their customers to make sure that they are satisfied with their purchase. Mark was super nice and polite. that they are satisfied with their purchase. Mark was super nice and polite. More

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Great customer service! Sumbal, Antonio, Milton, Shawn and the entire Heritage Subaru team was very helpful! Would recommend this dealership to friends and family! Sumbal, Antonio, Milton, Shawn and the entire Heritage Subaru team was very helpful! Would recommend this dealership to friends and family! More

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This had to be the easiest and most pleasant car buying experience I've ever had! EVERYONE, and I mean EVERYONE was super friendly, informative and went the distance to earn my business. I drove almost 4 experience I've ever had! EVERYONE, and I mean EVERYONE was super friendly, informative and went the distance to earn my business. I drove almost 4 hours, I live near Indiana, PA, to purchase my Subaru Ascent and it was well worth the trip. Starting with Chuck taking the time to make and send me a video of the car to Milton working to make all options and numbers work, to Shawn taking the time to chat, to Bill, one of the Service Managers giving me a mini tour of their ultra clean service area to Aaron, (I think) detailing my car to make sure it was just perfect and chatting . . . forgive me if I forgot anyone! I am willing to travel, obviously, for good service at a fair price and these folks delivered!! If you are even considering a Subaru, save your time and just go to Heritage . . . an A++ experience!! More

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Great service! Sumbal, Antonio and entire Subaru of Owings Mills are great! Will recommend this dealership to friends and family! Sumbal, Antonio and entire Subaru of Owings Mills are great! Will recommend this dealership to friends and family! More

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Great job to all, Shawn, Greg, and Aaoron Ringgold. Excellent job getting me into my new Subaru Crosstrek! #4 . Wonderful experience, well done! Excellent job getting me into my new Subaru Crosstrek! #4 . Wonderful experience, well done! More

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The reason for the review is my exception experience with Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questi Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questions after I purchased the car. I’d absolutely refer my family and friends to Emmett at this dealership! More

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