I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 3 mos
Industry Experience
32 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,072 Reviews
Write a Review1072 Reviews of Mona Crooks
July 22, 2015
Service on my Mercury Mariner They were able to get me in right way to have my vehicle repaired. Mona was very helpful and kept me informed of the progress. I really appreciated They were able to get me in right way to have my vehicle repaired. Mona was very helpful and kept me informed of the progress. I really appreciated that she arranged to have my vehicle picked up and dropped off at work. More
July 10, 2015
Good experience (oil change and alignment) Friendly service...quick turn around...good communication...no problem getting an appointment when i needed...and no issues with the car being ready a Friendly service...quick turn around...good communication...no problem getting an appointment when i needed...and no issues with the car being ready at a time that was convenient for me. More
June 10, 2015
wonderful Mike Cooney is a wonderful salesperson and always looking out for the customer. He knew what we were looking for and the price and made it happen.... Mike Cooney is a wonderful salesperson and always looking out for the customer. He knew what we were looking for and the price and made it happen....this is our 5 car with Mike and klaben and we will never go anywhere else...thank you!!! More
Other Employees Tagged: Mike Cooney
June 08, 2015
Sales AND Service are top notch! My salesman, Mike Cooney, worked hard to get me what I needed. He did everything possible to make sure I was happy with the deal before I left. I co My salesman, Mike Cooney, worked hard to get me what I needed. He did everything possible to make sure I was happy with the deal before I left. I couldn't have asked for more. This is my 3rd vehicle from Klaben Ford, and the service department really helps to sell their cars. I couldn't ask for a better service team, and the Loyalty Links make servicing my vehicle so affordable, I don't dread when I need something. I just love this dealership and it's friendly and helpful employees. Julie Moore More
Other Employees Tagged: Mike Cooney, Mike Brandvold, Joe French , Eric Dyer, Loretta
May 12, 2015
Mona crooks recall & 105,000 mile service Have dealt with Klaben since 1987 purchased cars from Doug beavers Mona Crooks has always been my service manager. Service excelant. Prices great H Have dealt with Klaben since 1987 purchased cars from Doug beavers Mona Crooks has always been my service manager. Service excelant. Prices great Have never had any problems & get maximum mileage from my cars due to the quality service & repairs. rate them star in all departments. they know the definition of service & provide at highest level More
May 09, 2015
PROFESSIONAL Klaben Body Shop 5/9/2015 *****Five Star rating • I have been going to Klaben body shop since 2007 • I have followed the Bod Klaben Body Shop 5/9/2015 *****Five Star rating • I have been going to Klaben body shop since 2007 • I have followed the Body shop personnel since 2002 • Artie Gissinger is the definition of quality workmanship and excellent customer service. • Artie and his team of professionals deliver beyond expectations. • THESE ARE THE ONLY PEOPLE THAT I WOULD EVEN LET TOUCH MY TRUCK! • Not only do I exclusively utilize Klaben body shop for all of my work, but I have no reservations recommending their services to friends, family, and even my own business customers. • If you expect your vehicle to look the way it did on the show room floor, then Klaben Body shop is your only choice! Sincerely, Andrew Kollarik More
Other Employees Tagged: Mike Brandvold, Artie Gissinger , Steve Workman, carl
May 08, 2015
Never had a bad visit We have used Klaben for both buying and service of our ford vehicles, and we have never had a bad visit. Their sales people are wonderful and work to We have used Klaben for both buying and service of our ford vehicles, and we have never had a bad visit. Their sales people are wonderful and work to get you into the vehicle you want and the service department employees are always considerate and knowledgeable. When it is time for the next vehicle we will be using Klaben. More
Other Employees Tagged: Roscoe Woodberry
May 03, 2015
Treated like Family My family has purchased Fords from this dealership for about 30 years. I was the last one in the line, and have purchased 3 Ford at Klaben. I have tak My family has purchased Fords from this dealership for about 30 years. I was the last one in the line, and have purchased 3 Ford at Klaben. I have taken all of them to be serviced there. I always receive a friendly welcome, and the best care of my vehicles. Mike is the greatest with the knowledge of my vehicles, and helps all the time with the best advice for my repairs. I always recommend the Klaben Ford Lincoln Dealership in Kent for anyone who needs repairs. More
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Artie Gissinger , Kenny King, Terry Colbert
April 20, 2015
great job I have been dealing with Kenny King for over 20 years. Always has givin' me a great deal. Just sold me 2 more cars. very happy with the deal. He works I have been dealing with Kenny King for over 20 years. Always has givin' me a great deal. Just sold me 2 more cars. very happy with the deal. He works hard to get you the deal you want. More
Other Employees Tagged: JC Crawford, Joe French, Kim Wolfram , Kenny King
April 20, 2015
Good people make a great dealership I have been buying cars and trucks from Klaben Ford for many years. Both sales and service have done there jobs, Sales Richard (Buddy ) Moore Serv I have been buying cars and trucks from Klaben Ford for many years. Both sales and service have done there jobs, Sales Richard (Buddy ) Moore Service Mona Crooks, The sales staff at the fount door to help you out. More
Other Employees Tagged: Richard "Buddy" Moore