I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 3 mos
Industry Experience
32 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,065 Reviews
Write a Review1065 Reviews of Mona Crooks
November 24, 2014
Great Friendly Home Town Service We have purchased/leased 3 autos in the last four years from Gene Kallmeyer at Klaben Ford and will be back again. Gene has a no pressure approach wh We have purchased/leased 3 autos in the last four years from Gene Kallmeyer at Klaben Ford and will be back again. Gene has a no pressure approach which makes it easy to buy and has a good inventory of American Made cars. The prices are always fair and the service after the buy at Klaben has been solid. Thanks Gene and Team Klaben! More
Other Employees Tagged: Gene Kallmeyer
November 19, 2014
Always above and beyond what I expect!! Everytime I need anything, such as questions about features on my I forgot how to use already (haha) service or simply just want to say Hi, Buddy alwa Everytime I need anything, such as questions about features on my I forgot how to use already (haha) service or simply just want to say Hi, Buddy always is super friendly! Never once has he ignored what I need or want and makes sure whatever my needs are that they are met! I will surely continue to return to Buddy and Klaben Ford!!! Always a pleasant experience! Mona Crooks is just as delightful and always has kind words to say :) More
Other Employees Tagged: Richard "Buddy" Moore
November 05, 2014
The Maxwell Experience Been doing business here 20 plus years. 20 years ago started with Paul Baughman just bought my new 2014 this year from his brother Terry Baughman this Been doing business here 20 plus years. 20 years ago started with Paul Baughman just bought my new 2014 this year from his brother Terry Baughman this is my 12 Vehicle.The reason I drive so far is the service I get and the people from Terry to the girl that does the paperwork to the service department. I have Ford Dealers I drive past to get to Klaben to make.my purchase. Very Happy with Klaben More
Other Employees Tagged: Terry Baughman
November 03, 2014
Great Team! I have been coming to Terry since I was old enough to drive. I remember him from when I was you do an my mom would always see him with her leases. Whe I have been coming to Terry since I was old enough to drive. I remember him from when I was you do an my mom would always see him with her leases. When I was finally old enough to get my own car, I knew I would never go though anyone else. He actually takes the time to listen to what I want. He doesn't make the experience about the sale, instead it's about making sure that I'm happy and comfortable. He goes above and beyond every time and I can't recommend him enough. And Mona in service is the only one I'll ever go to. She's awesome and always has my car done when promised. More
Other Employees Tagged: Terry Baughman
November 03, 2014
A walk in the park! Klaben Ford is such a friendly dealership that it makes my car buying experience very enjoyable. Bob Paytas has been my salesperson for quite some tim Klaben Ford is such a friendly dealership that it makes my car buying experience very enjoyable. Bob Paytas has been my salesperson for quite some time and he is always friendly, polite and always goes above and beyond to make sure that my experience at Klaben Ford is a good one. He took his time explaining all of the new features of my vehicle which really helped. Bob Paytas is a great guy who is very patient and friendly. I recommend Bob and Klaben Ford to all of my friends. More
Other Employees Tagged: Bob Paytas
October 27, 2014
Bob Paytas is Salesman and Friend Bob is very friendly and knowledgeable salesman. He goes above and beyond to help his customers. When we have a question we know we can call him and Bob is very friendly and knowledgeable salesman. He goes above and beyond to help his customers. When we have a question we know we can call him and if he doesn't have the answer he will find out for us. We have recommended our children to him so now he is a "family friend". More
Other Employees Tagged: Bob Paytas
September 16, 2014
Service Excellence - Dave Mott & Service Department I have been buying/leasing cars from Klaben Ford and Dave Mott for 15+ years. I keep coming back because Dave is the absolute best salesman I have ev I have been buying/leasing cars from Klaben Ford and Dave Mott for 15+ years. I keep coming back because Dave is the absolute best salesman I have ever had the pleasure of working with. He is honest, very knowledgeable about the cars and trucks he is selling and he makes the entire experience from start to finish an enjoyable one, which you cannot really say that about most dealerships. He doesn't just sell you a car and you never hear from him again. He checks back routinely to make sure you are satisfied with the car/truck you purchased and if I have any problems I can call Dave and he makes sure that any concerns or issues are taken care of right away. I can also say the same for the Service Department. They are efficient and courteous and always considerate of my schedule and I highly recommend Klaben's Service Department. The last time I was there for routine maintenance I worked with Mona. She was very courteous and went over in detail the work performed on my car. Another plus is the complimentary car wash which for me is a great perk and I sincerely appreciate it. I definitely will continue buying my next car from Klaben Ford and Dave Mott and always recommend them to my friends and family. More
Other Employees Tagged: Mike Brandvold, Kim Wolfram , Dave Mott
September 12, 2014
Always Happy with Klaben I have always had good experiences when dealing with Klaben for the cars I have purchased from them. The service department has always been accommoda I have always had good experiences when dealing with Klaben for the cars I have purchased from them. The service department has always been accommodating when making appointments that work well with my schedule and then they keep me in the loop on all repairs, etc. Tex Welch is wonderful to work with and I hope to deal with him again in the future. More
Other Employees Tagged: Tex Welch
August 30, 2014
Klaben Car Dealers Chris Moldas was great at handling our experience and needs. He gave us what we asked for our trade-in. He also was prompt and efficient every step of Chris Moldas was great at handling our experience and needs. He gave us what we asked for our trade-in. He also was prompt and efficient every step of the way. We have bought our last 3 vehicles from Chris and intend to purchase our next one from him also.He explained how to use all the features and technical aspects of the vehicle. I would recommend Chris and Klaben Ford to anyone shopping for a vehicle. More
Other Employees Tagged: Chris Moldas
August 20, 2014
Long term relationship We have bought a total of eight vehicles from Klaben over the last 16 years. We have been treated with respect and integrity. We have met with quali We have bought a total of eight vehicles from Klaben over the last 16 years. We have been treated with respect and integrity. We have met with quality service provided by knowledgable people who really care. The sales and financing staff go to great lengths to understand and meet our expectations. We will be back. More
Other Employees Tagged: Terry Baughman, Joe French , Christine Klaben