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Mona Crooks
1,309 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
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1309 Reviews of Mona Crooks
January 08, 2026
Kim is always very thorough and thoughtful making sure to explain everything and recommend the needed services. explain everything and recommend the needed services. More
by jacobdejean
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford, Brandon Bart, Gavin Fano, Anthony Thurman Jr , Rob Simon
Verified CustomerDecember 23, 2025
I showed up at 7:30 in the morning and Mona was able to get me right in. Some issues regarding safety came up and I was able to get things resolved and got my car back the next day... And the price of t get me right in. Some issues regarding safety came up and I was able to get things resolved and got my car back the next day... And the price of the repair estimate was lower! More
by Pete
December 21, 2025
The service at Klaben with Mona is excellent. Communication is top notch. Mona is a professional and truly cares about outcomes. She is a role model for service excellence! Thank you. Communication is top notch. Mona is a professional and truly cares about outcomes. She is a role model for service excellence! Thank you. More
by Janbahle
Other Employees Tagged: Anthony Thurman Jr
December 19, 2025
Have been a happy customer for many years. Mona in service has taken great care of me, my family, coworkers and friends for over a decade. My last experience was excellent as usual and what Mona in service has taken great care of me, my family, coworkers and friends for over a decade. My last experience was excellent as usual and what I’ve now come to expect. I’d also like to thank Tom A and Joe F in service as well for their assistance, professionalism and friendliness. Very pleased. Highly recommend. More
by Saxgod
Other Employees Tagged: Joe French, Tom Alcorn
December 06, 2025
Mona was able to have a convenient day scheduldd for service. She follows up with car repair status and any future needs. I call Mona at Klaben for all service needs for my car and my wife’s car. service. She follows up with car repair status and any future needs. I call Mona at Klaben for all service needs for my car and my wife’s car. More
by moedoe
December 06, 2025
I have great service over the years and Mona has taken great care of my vehicle needs great care of my vehicle needs More
by myaustin
Other Employees Tagged: David Mitchell
December 06, 2025
Mona always listens and tells me exactly what to expect. She is the very best. She is the very best. More
by Laura_quintrell
Other Employees Tagged: Jennifer Bowen
November 26, 2025
I have never been disappointed by my service at klaben Ford. They keep in informed and up to date. Joe French is on top of his A game. Thanks to Joe and Mona for another successful visit! Ford. They keep in informed and up to date. Joe French is on top of his A game. Thanks to Joe and Mona for another successful visit! More
by Rwall
Other Employees Tagged: Joe French
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