Dealer Reviews
Cars for Sale
Dealer Log In
Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
Write a Review
1339 Reviews of Mona Crooks
December 27, 2018
Warranty work. The visit was short and sweet. It was a warranty headlight module replacement. The headlight was aligned correctly and car was washed all in about 20 The visit was short and sweet. It was a warranty headlight module replacement. The headlight was aligned correctly and car was washed all in about 20 minutes. More
by STEINHEISERR
Verified Customer
December 27, 2018
Service experience Had a good experience. Thank you for the coffee and donuts. Always able to get an appointment which is convenient to me. Friendly service advisors Had a good experience. Thank you for the coffee and donuts. Always able to get an appointment which is convenient to me. Friendly service advisors More
by CDOLNEY
Other Employees Tagged: Joe French
December 26, 2018
Truck Body Repairs I had an accident with my F-150 and the insurance company recommended Klaben Auto Body in Kent, Ohio. The service was timely and all looks good. The I had an accident with my F-150 and the insurance company recommended Klaben Auto Body in Kent, Ohio. The service was timely and all looks good. They took me back to my office when I dropped the truck off. I wasn't expecting that. More
by RRANKIN0
Other Employees Tagged: Kyle Sott, Steve Workman
December 25, 2018
Took care of it. They fix the problems with great service so I don't have to worry about it. Great service easy and stress free. Happy to deal with service staff. They fix the problems with great service so I don't have to worry about it. Great service easy and stress free. Happy to deal with service staff. More
by CCM1138
Other Employees Tagged: Joe French, Kim Wolfram, Artie Gissinger, Christine Klaben
December 20, 2018
30 years of purchasing from Klaben, I have consistently done business with Klaben for 30 years, I have purchased over 100 vehicles here and always treated fair! From sales to financing t I have consistently done business with Klaben for 30 years, I have purchased over 100 vehicles here and always treated fair! From sales to financing to service I know I can count on Klaben!!! More
by Uncle Craig
Other Employees Tagged: Joe French, Richard Klaben, Tyler Kline, Tom Alcorn, Christine Klaben, Jennifer Bowen
December 19, 2018
AWESOME Mona makes it easy ! All the ducks are in a row and the car is fixed ! I would never go to any other dealership or service advisor ! Mona makes it easy ! All the ducks are in a row and the car is fixed ! I would never go to any other dealership or service advisor ! More
by CHRISTINEDANGELO
December 18, 2018
Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, extremely friendly and has gone above and beyond on a few occasions. Mona is my contact there and she is exceptional in her customer service and very accommodating. They are one of the main reasons I would consider purchasing another car from Klaben, the security of good service Terri Woolf More
by TTWOOLF
Other Employees Tagged: Tom Alcorn, Sean Bradford , Kyle Sott
December 13, 2018
Great service. Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my needs. More
by mhlinc18
Other Employees Tagged: Mario Palomba, Bob Paytas
December 06, 2018
Great service, nice people I love to have my car serviced here. They are prompt, courteous, honest and reliable. Great people! They are great to work with and treat you like the I love to have my car serviced here. They are prompt, courteous, honest and reliable. Great people! They are great to work with and treat you like they really care. More
by dmerleno
Other Employees Tagged: Kim Wolfram
December 05, 2018
Happy Happy Hapoy I couldn't be more happy with the treatment that we receive at klaben. This is why we keep going back to them and purchasing our vehicles from the cla I couldn't be more happy with the treatment that we receive at klaben. This is why we keep going back to them and purchasing our vehicles from the claim and family. It's always easy straight-to-the-point no long days I get what I want, and I walk out very very pleased each and every More
by Happy Girl
Other Employees Tagged: Christine Klaben, Jennifer Bowen , Terry Baughman
Dealership Inventory (179 Vehicles)
