Mylee Burns
Mylee Burns at Mercedes-Benz of Portland
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Mylee Burns | Page 7

Finance Director

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.9
413 Reviews
4.9

413 Reviews

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413 Reviews of Mylee Burns

June 24, 2023

Dealership Rating
Employee Rating

They only filled up the gas tank half way when I picked it up, the tires were not shined, 3 of the 4 windows were cleaned, I was not set up on the Mercedes and me app, I found out through YouTube. I left t More

by JACOBCHINERY
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Samuel Kim

Jun 27, 2023

Mercedes-Benz of Portland responded

Hello Jacob, While it’s great to hear you are loving your new car, it’s regrettable to learn of your concerns with its condition when you took ownership. I would like to discuss this matter with you further and can be reached through the number below at your convenience. I hope to hear from you soon. 503-525-6241 Duncan Ostrander Sales Manager

Jun 28, 2023

JACOBCHINERY responded

The sales rep reached out and offered to fill up my gas tank, and wash my car! That’s more than enough! I appreciate it the service!

June 24, 2023

Dealership Rating
Employee Rating

It was much better before the vehicle was picked up. Turned into a major meh after More

by JEFF@SMJMANAGEMENT.COM
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Duncan Ostrander, Edward

Jun 28, 2023

Mercedes-Benz of Portland responded

Hello Jeff, While we appreciate you taking the time to leave feedback for our team, it’s unfortunate to hear that your experience did not meet your expectations. I would like to hear more about your experience personally. Please give me a call through the number below at your convenience. I look forward to hearing back from you. 503-228-8351 Eric Trueblood Service Manager

June 22, 2023

Dealership Rating
Employee Rating

Mitch is the greatest sale I have ever met in the past. He provided detailed introduction and sincere suggestion when we were buying a car. More

by HUIMIN
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mitchell Raymer, Jennifer Joseph , Duncan Ostrander

Jun 23, 2023

Mercedes-Benz of Portland responded

We are so glad that you found Mitch and the team at Merceds-Benz of Portland to be detailed and sincere throughout your car buying experience. It was great getting to assist you and we hope to see you again.

June 18, 2023

Dealership Rating
Employee Rating

Helped me with all of my needs and met all of my expectations, thank you More

by Arie123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nickolas Kalantari , Ryan Ellett

Jun 20, 2023

Mercedes-Benz of Portland responded

Thank you for taking the time to let us know that we were able to meet all of your needs and expectations during your visit to Mercedes-Benz of Portland. We are so glad that you had a positive experience and we look forward to working with you again.

June 16, 2023

Dealership Rating
Employee Rating

I had an incredibly frustrating encounter with Mercedes of Portland, a car dealership. They sold me a vehicle that necessitated a VIN verification and smog check, which are typically the dealer's responsib More

by RM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 28, 2023

Mercedes-Benz of Portland responded

Hello, While we appreciate your honest feedback and value your business, I’m concerned to read of the level of care you have recent received. Please consider giving me a call through the number below at your convenience. I hope to hear back soon. 503-525-6241 Duncan Ostrander Sales Manager

Aug 29, 2023

RM responded

Called several times and then also left voicemail. Don’t seem too concerned and receiving same level of care of when purchasing vehicle.

June 15, 2023

Dealership Rating
Employee Rating

Nice and welcoming people. Easy and very fast process. Highly recommend getting a car from here. More

by JONTENBROWN7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alvin Joswick, Mitchell Raymer , Ryan Ellett, Duncan Ostrander

Jun 15, 2023

Mercedes-Benz of Portland responded

Thank you for recommending our team to those looking to purchase a vehicle! We are more than happy to have welcomed you, and provided a smooth and timely experience. For any future needs, please continue to keep Mercedes-Benz of Portland in mind.

June 15, 2023

Dealership Rating
Employee Rating

Always friendly, excellent communication complete service. Fair prices. Service completed as soon as possible given parts availability More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Ramsey, Mark Tower, Mekonnen Wossene, Brent Tanigawa, Alex Reed , Arthur Dimalanta, Cecilia service advisor.

Jun 15, 2023

Mercedes-Benz of Portland responded

Thank you for sharing this kind shoutout for both our service and parts teams. We will always be here to provide you with friendly, communicative and fair service. Until your next visit, safe travles.

June 07, 2023

Dealership Rating
Employee Rating

Not completely honest with the condition of the vehicle . Lots of stuff damaged that didn’t show , missing cargo cover , only 1 key . When I brought these things up didn’t really care or show any effort to m More

by Maher762003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mitchell Raymer , Duncan Ostrander

Jun 08, 2023

Mercedes-Benz of Portland responded

Hello Maher, I can assure you your business has been of value to our team and would like to apologize for the level of communication you have recently received post-purchase. When convenient for you, I hope you will consider contacting me directly as I would be happy to address the concerns you have shared here. Thank you, 503-525-6241 Duncan Ostrander Sales Manager

June 07, 2023

Dealership Rating
Employee Rating

Duncan, Edward and Miley were great to deal with. They represent Mercedes Benz exceptionally well. I called and spoke with 22 dealerships before I went to MB Portland and they simply put the custom More

by Joe24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duncan Ostrander, Edward Kluwe

Jun 08, 2023

Mercedes-Benz of Portland responded

Hi, Joe! Thank you for taking the time to share your experience with us. We are truly grateful that you have chosen us for all your vehicle needs. Please let us know if there's anything we can help you with in the future!

June 07, 2023

Dealership Rating
Employee Rating

Ryan was very detail oriented and very able to explain all the technology with good tips on preferred choices. He has provided great customer service. The only constructive feedback I have is that the p More

by PDXDriver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ellett

Jun 08, 2023

Mercedes-Benz of Portland responded

Thank you for taking the time to share your experience with us, and for your kind words regarding Ryan's excellent customer service. We also appreciate your feedback on the parking situation at the dealership and will work to improve our customers' experience. Please let us know if there's anything we can do for you in the future!

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