Nez Faraj | Page 20

What a wonderful experience for a car dealership I must say that my experience today at BMW of Westlake was the best experience with buying a car that I have ever had. I have been out of the car mark I must say that my experience today at BMW of Westlake was the best experience with buying a car that I have ever had. I have been out of the car market for over a decade and honestly resisted looking for a car because of all the shenanigans with car buying. However, Jerry M. made my experience great. He was very patient. He took his time to explain all the details and answered all the questions I had. Then to top it off, Nez F. explained every little detail with operating the car. His calm demeanor and pleasant attitude was very fitting for his position. Sorry, I forgot the name of the guy who handled the finance but he was very pleasant as well. Great Job BMW of Westlake with hiring the best staff for the job!! I will definitely return and refer to friends and family. More

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Excellent Service This was the fastest car buying experience I've ever had. I told John I had tight time constraints and he set everything up on advance with the team s This was the fastest car buying experience I've ever had. I told John I had tight time constraints and he set everything up on advance with the team so I was in and out with my new car in an hour. Nez was great with answering ANY question I had about the car, and because I picked up the car alone, he will deliver my old car to my house. I mean, that's the definition of going above and beyond on customer service. Highly recommend this dealership, and especially John Caruso. He is just excellent. More

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Quick and professional John was great! He was very knowledgeable and not pushy at all. He was straightforward and direct. I would buy from him again. Nez helped me with the John was great! He was very knowledgeable and not pushy at all. He was straightforward and direct. I would buy from him again. Nez helped me with the car components and was very thorough Finance was painless! No hidden costs or surprise extras. These guys were all top notch More

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Fantastic experience! This dealership is beautiful, inside and out! Our lease was up on our current BMW, and we were just stopping by to look around. Chad Cyrus came up to This dealership is beautiful, inside and out! Our lease was up on our current BMW, and we were just stopping by to look around. Chad Cyrus came up to help us as we were looking at the cars on the lot. His mannerisms were kind and nice and unassuming. His low pressure yet caring personality is exactly what we look for when buying a car. He is a great listener and very knowledgeable about the cars, the leasing process and finance options. We bought the car we wanted in one quick and painless visit! Bob, who did our end of lease inspection was very respectful and professional too. We felt appreciated by this well managed dealership. We completely understand why Westlake BMW earns honors and awards every year! More

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Delivery of 740i Nez Faraj is a genius --- so enthusiastic about his product-- could not have made the drive home with the new 740i without his overview of the the veh Nez Faraj is a genius --- so enthusiastic about his product-- could not have made the drive home with the new 740i without his overview of the the vehicle-- I am sure I will continue to use his guidance in the future. More

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Outstanding Experience Chad made my purchasing decision easy based on his knowledge, professionalism, customer service, and ease to work with. Highly recommend buying a car Chad made my purchasing decision easy based on his knowledge, professionalism, customer service, and ease to work with. Highly recommend buying a car from Chad. More

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Great product knowledge I contacted Chad about a car that BMW Westlake had in stock. The first thing that impressed me was his level of product knowledge. He knew a great dea I contacted Chad about a car that BMW Westlake had in stock. The first thing that impressed me was his level of product knowledge. He knew a great deal about the vehicle I enquired about and took time to show me a few different choices explaining the subtle differences in the vehicles, the warranty options and so on. Without pressure of hassle he helped me pick a vehicle that I am delighted with and I am confident will meet my needs. Thinking of buying a BMW? This dealership and in particular Chad come highly recommended. More

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My first BMW My family has been buying cars from John for quite some time, so when it was my turn to buy my first car John was the first person we called! He made My family has been buying cars from John for quite some time, so when it was my turn to buy my first car John was the first person we called! He made what could’ve been a stressful process so easy and seamless. John was always available to answer all my questions, even on his day off. When it came time to go in a sign all my paperwork and collect my car John was super helpful. I highly recommend him and BMW of Westlake when you are looking to purchase a car, you will be taken care of from the time you step into the dealership until the moment you leave and they are always available when you are in your BMW. More

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Very positive experience - friendly, respectful, organized I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I didn't immediately return his call or email, Chad would follow up periodically in a timely and respectful manner that wasn't pushy. Once I had narrowed down my search to a more specific price range and vehicle package, I responded to Chad with my wishlist and price range. Chad immediately provided me with various options that worked for me. Chad was a pleasure to work with and answered all of my questions and was very courteous and respectful during all correspondence either through emails or phone calls. Chad also made himself available at all hours and would respond regardless of time of day, whether he was at the dealership or off work. Once we got close on the deal, Chad brought in Bob Strecker (manager) to answer a few specific questions I had in regards to pricing, which I greatly appreciated. Instead of feeding me with guesses, he brought in Bob who was able to answer all of my questions and a provide additional color on same. Once I decided to move forward and purchase my car at Westlake, I simply sent Chad a text and said that I would be there in a little over 2 hours (drove from Pittsburgh). When I arrived, the car was detailed and waiting for me. As expected, the dealership is quite large. Regardless, I had no problems finding Chad who, without ever meeting me in person, greeted me shortly after walking through the door. After introducing myself to Chad, Bob Strecker came over and quickly introduced himself as well. From there the process was streamline: spoke about some high-level items with Chad, went out to see the car, and then met Nez Faraj (BMW genius) to review all of the car's features. During the tutorial process with Nez, I noticed a small dent and scratch on the rear bumper and right wheel well (it should be noted that the car was a retired service vehicle). Immediately, Nez notified Chad, who notified Carl Whelpley, the Service Manager. All immediately apologized for the oversight and Carl set up arrangements for the pieces to be replaced by a BMW dealer near my home. Once this small issue was ironed out and Nez finished his tutorial, I completed the sale process with Mike Niedzwiecki. Much like my previous encounters with staff members, Mike was equally courteous and respectful. Mike, didn't try to sell me on items I didn't want and clearly explained all of the paperwork in a clear, concise and easy to understand manner. Although it was a busy day (probably a typical Saturday) and despite the fact there was a decent amount of paperwork, due to the transaction involving a trade-in and purchase, Mike got me in and out of his office in less than 30 minutes. From that point, Chad had already put the plate on my new car, gave me the keys and it was time to return home to the Burgh (happy). More

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Best experience I ever had purchasing a new vehicle. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. I was greeted by the manager at the door and attended to throughout the process. Every employee from the manager and finance manager through the BMW genious was friendly and accommodating. I highly recommend BMW if Westlake. More

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