Nick Hawk | Page 63

DISAPPOINTING SERVICE *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised *Very disappointed with Ferman BMW service. SIMPLE OIL CHANGE FOR BMW 535I MSPORT Even after clearly stating the issues, With Nick, he never advised his Blue team to perform any courtesy inspection and move over they stated everything is fine on the document.** Everyone waiting for their car can hear the noises on the car and told me. Rear tires are less thread and bad but not mentioned. Just to name a few things. Finally, they called me 3 hours after the car was ready and parked outside, while i was sitting right in front. (Simple Oil change) BAD EXPERIENCE WITH FERMAN SERVICE. I called and left several messages to the service manager and never recieved a call back or can reach him, sorry to say this but Ferman BMW has lost their customer Service courtesy skills. I am not a complaining type but this action needs attention. Please make a note and think before you take your bmw to Ferman More

by LEFASINO Verified Customer Verified Customer

Report | Print

Love these people Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! Text what I need. Come in get a loaner. Pick it up later. Awesome people . They take all of the pain out of it!thank you! More

by JEFFSTERNS Verified Customer Verified Customer

Report | Print

Engine light came on when wife on way to work, she came home She only went 3 blocks when the light went on. I drove her to work. I used my OBD to diagnose the problem, the code was P0456. I made an appointment She only went 3 blocks when the light went on. I drove her to work. I used my OBD to diagnose the problem, the code was P0456. I made an appointment for the morning. The service adviser was very professional and courteous. The problem (leaking gasket on gas cap). Everything took about 2 hours and they washed the car. Alex Murray More

by BALEXM1 Verified Customer Verified Customer

Report | Print

Work was fine but not overly pleased with my advisor The dealership is usually a pleasure but the service advisor I had this time was a little rude and didn't give me a written estimate before doing the The dealership is usually a pleasure but the service advisor I had this time was a little rude and didn't give me a written estimate before doing the work and when I mentioned this he said, oh I can just have them put it back the way it was. I also called after I dropped it off and asked if he could check one other thing but this wasn't addressed when I picked it up and I had forgotten. Also, my usb inputs won't connect and won't charge even though they say the device is plugged in. When I mentioned this he just said, try another cord, but never addressed it with the people who do the service. This was not resolved when I changed cords. 3 of them. More

by suzgator Verified Customer Verified Customer

Report | Print

Amazing They were very helpful and amazing I would never go somewhere else , I got my car fixed and cleaned also when I took my car there I didn’t have gas in They were very helpful and amazing I would never go somewhere else , I got my car fixed and cleaned also when I took my car there I didn’t have gas in my car they full my car with gas I’m so happy with the palm Harbor location More

by AAljmie Verified Customer Verified Customer

Report | Print

Outstanding service! Nick Hawk and the rest of the service team at Ferman BMW always provide outstanding customer service! Always a pleasure working with Nick and the rest Nick Hawk and the rest of the service team at Ferman BMW always provide outstanding customer service! Always a pleasure working with Nick and the rest of the team. More

by DarrylBain Verified Customer Verified Customer

Report | Print

Many promises, no delivery I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a pr I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a professional quality "run around", I have received neither. This is inexcusable. I cannot recommend this dealership. More

by Bumblebee Verified Customer Verified Customer

Report | Print

Great communicating staff Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t t Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t try selling me anything and only wanted to service what’s needed. It’s hour out of my way but very worth it compared to Reeves but worth it. More

by devontelittle26 Verified Customer Verified Customer

Report | Print

The Problem Had my Beemer serviced and everything went smooth as usual until my warning ligh went on saying to not drive. Only one block later and I was home. D Had my Beemer serviced and everything went smooth as usual until my warning ligh went on saying to not drive. Only one block later and I was home. Dripping oil seemed to be the problem, everywhere. And on my new pavers. Called BMW and they took car away And tried to clean pavers to no avail. Bottom line, during the service checkup and oil change the mechanic did not get the oil filter on correctly. The pavers cost me half of what a BMW would cost. I need Feeman to clean my pavers. More

by zjs Verified Customer Verified Customer

Report | Print

Great Service! Thank you for the continued Great service over the years. Nick Hawk is always on top of it. Super friendly staff and they are always there to answer m Thank you for the continued Great service over the years. Nick Hawk is always on top of it. Super friendly staff and they are always there to answer my questions. I purchased my second car from Steve Venden- Steve is very knowledgeable and trust worthy. More

by adamhansen36 Verified Customer Verified Customer

Report | Print