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Nick Hodgson
Nick Hodgson at Maple Hill Auto Group
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Nick Hodgson | Page 2

New Car Sales

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
141 Reviews

Kalamazoo born and raised, WMU alumnus, here to help find the right car to fit your needs.

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

Specialties & Trainings

Bachelors of Business Administration with specialty in Sales & Business Marketing

4.9

141 Reviews

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141 Reviews of Nick Hodgson

June 29, 2022

Dealership Rating
Employee Rating

Had a wonderful experience purchasing my new car through Maple Hill Subaru. No high pressure sales tactics, but rather great customer service. More

by drparsons
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Aaron Black, Matt Taylor

Helpful
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Jun 30, 2022

Maple Hill Auto Group responded

We're happy to hear that you enjoyed the process of buying your new car. I hope you are enjoying it. If there is anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 30, 2022

Dealership Rating
Employee Rating

All the staff members are very friendly and courteous. They are eager to help if they can. More

by IGGSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Lauren Armbruster

Helpful
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May 02, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here at Maple Hill Auto Group. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 13, 2022

Dealership Rating
Employee Rating

This is the 6th car purchase from MH by members from our family. They must be doing something right. We have no reason to go,elsewhere. They treat us fairly and without any surprises. The staff is knowledge More

by WAYNE28
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Jeff Daniel, Matt Taylor

Helpful
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Apr 19, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 05, 2022

Dealership Rating
Employee Rating

I was thrilled with the process of picking out and buying a new Subaru. The sales department (Nick H. and Victor) worked together to help me choose between a new and used vehicle and couldn't have been more More

by TGARLAND2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Heckman, Kevin Poffenberger, CB Watkins

Helpful
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Apr 05, 2022

Maple Hill Auto Group responded

We are so happy to hear that Nick and Victor were able to work with you to get you into a great new car! We hope you are loving it. If there is anything we can ever do for you in the future, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 26, 2022

Dealership Rating
Employee Rating

The young woman who handled my service appointment was helpful in explaining the service to my Subaru Forester and time it would take. She was very helpful and kind. I hope to see her again. More

by NDSCHEPERS
Recommend Dealer
Yes

Other Employees Tagged: I’m sorry that I do not know name of young woman.

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Mar 28, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Mar 28, 2022

NDSCHEPERS responded

I discovered the name of the person who was so very helpful at my last appointment. It was Lauren Armbruster. Definitely five stars.

March 15, 2022

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Employee Rating

Traded a 2018 Outback limited for a 2022 Outback limited. Effortless transaction. PS the new Outback is outstanding with great technology, still learning all the options. More

by BILLPARENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Aaron Black, Matt Taylor

Helpful
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Mar 16, 2022

Maple Hill Auto Group responded

We are so happy that you were able to get into a great new car effortlessly. We look forward to working with you in the future. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 05, 2022

Dealership Rating
Employee Rating

People were very helpful and friendly the service was on the car was done correctly car was clean when it was ready thank you More

by VDDVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal, Morgan Tassell

Helpful
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Mar 09, 2022

Maple Hill Auto Group responded

We're so happy to hear that you were so happy with your service. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 02, 2022

Dealership Rating
Employee Rating

Nick was AWESOME and very informative about the vehicles purchased by myself and my friend More

by KIEONNAHOLLIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Matt Taylor

Helpful
Report | Print
Mar 04, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

February 17, 2022

Dealership Rating
Employee Rating

I have no confidence in Maple Hill Auto. After giving Maple Hill our wants in a new 2019 Hyundai Tucson they searched and thought they’d found what we wanted but when we came to pick up our More

by JPGYMNUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
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Feb 18, 2022

Maple Hill Auto Group responded

Hello. I want to apologize for all the frustrations regarding your vehicle. I know another apology is not necessarily want you want or need, but I am truly sorry and completely understand your frustrations. I spoke with your wife yesterday, and we talked for quite a while. I have no excuse to offer when it comes to the wrong color interior, other than it was an oversight that should not have happened. I am happy that your sales person was able to rectify the mistake, but I completely understand why you were frustrated. As far as the battery goes, having an item fail on a brand new vehicle is never fun and is not an ideal situation for either the customer or the dealer. We have had quite a few issues being able to get Hyundai parts in a timely manner. We are just as frustrated by it as any of our customers, but unfortunately, it is something that is out of our control. Just please know that we hear our customers regarding this issue, and we are doing everything possible to make things go as smoothly as we can. Now, let's address the oil change from the other day. There is no excuse why the wrong oil was used. It was written up for a full synthetic oil change, so that should have been the oil used. I can assure you that they did drain out the incorrect oil and refilled it with the correct oil. I agree that you should not have had to make a return trip for a service that you had just had done. Personally, I would have been just as frustrated. Like I said, there is no excuse to be made. Even though another sorry is going to sound lame, I am sorry that this was your experience with Maple Hill. We strive to do better than this for our customers, and we have dropped the ball several times for you and your wife. I know you have stated that we have not given you a reason to return, but if you do decide to give us another chance, I do have a free service on your account along with a note to always double check that the correct oil is for your vehicle. I do hope that you do give us just one more chance to prove to you that we can be better, but if not, I understand. If there is anything else I can do for you, please reach out to me at anytime. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Feb 18, 2022

JPGYMNUT responded

Very very professional response Lena to my review of Maple Hill Auto, it’s unfortunate that your professionalism hasn’t been contagious with Cedric and Andrea. Cedric seemed as though he was on a mission to separate his actions on 02/16/2022 from any of my past dealing with Maple Hill while I was trying to convey to him my frustration on that day wasn’t just stemming from my inconvenience from the incorrect oil change it was from my history with Maple Hill but it seemed like he was offended because I was angry and he was my vent. Andrea was also no help at defusing the situation. Andrea seemed to me that after Cedric apologize I should have just sat and waited for my second oil change of the day to be completed smiled and waved goodbye when it was done. Again your response was amazing and my wife and I truly appreciate it and while I’m thinking of it one of your staff members that deserves some praise is Rebecca. She went above and beyond in my opinion with addressing a car issue on our last visit so please give her a pat on the back from us. She’s a valuable employee to Maple Hill. Jeff n Patty Magoon 269-271-1187

February 17, 2022

Dealership Rating
Employee Rating

Kevin, Aaron and Nick were super fantastic! Aaron Black my rep. Was patient and professional! Thanks! More

by DENNISCONKLINVOICE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Aaron Black, Matt Taylor

Helpful
Report | Print
Feb 17, 2022

Maple Hill Auto Group responded

We are so happy to hear that Aaron was able to help you get into a great new vehicle. If there is ever anything else we can do for you, please give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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