Porsha Cox
Porsha Cox at Master Buick GMC

Porsha Cox | Page 3

Service Customer Care

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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35 Reviews
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35 Reviews

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35 Reviews of Porsha Cox

December 21, 2018

Dealership Rating
Employee Rating

Great service Call last minute needing an oil change and was worked in even with there booked schedule. Great customer service! Would recommend their sales and ser More

by TA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Dec 27, 2018

Master Buick GMC responded

Thank you for leaving a fantastic review! We are truly dedicated to providing quality customer service in all areas of our dealership. If there's ever anything we can do for you, please come back and see us! Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 07, 2018

Dealership Rating

Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca More

by DowdTimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Williams, Brad Gillespie, Steve MacDonald, William Fanning, Alyson Johns, Brooke Jennings , Not sure who we worked with, but it was terrible.

Dec 08, 2018

Master Buick GMC responded

I am extremely sorry for our miscommunication between departments. While I'd love to say we are perfect, we do make mistakes. I understand how you could lose confidence in us, but I assure you, this is a paperwork and miscommunication issue and not a performance issue. If you are still having issues with your back up camera, we would love to be able to make it right with you. We value your business and appreciate your honest review and will certainly work on how this happened. Kathy Hensley Master Buick GMC

December 06, 2018

Dealership Rating
Employee Rating

Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten More

by Jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2018

Master Buick GMC responded

Jam, thank you for the excellent review and we're glad to hear that you receive great service time and time again. We appreciate your business and we look forward to seeing you again on your next visit! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 05, 2018

Dealership Rating
Employee Rating

Professional They were fast, friendly, and professional. Helped anyway they could. Answered all my questions. Had my car fixed way earlier than expected. Offe More

by Impalasc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Dec 06, 2018

Master Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 02, 2018

Dealership Rating
Employee Rating

Great job very fast, professional and polite Great job very fast, professional and polite I need eleven more words to enter this review Go More

by Jankus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Dec 02, 2018

Master Buick GMC responded

Thank you for your review of our Service Teams! We strive to make every interaction with our friends and customers great! We look forward to seeing you again! Kathy Hensley Master Buick GMC

October 31, 2018

Dealership Rating
Employee Rating

Master is THE BEST From purchase to regular service I have purchased 3 different cars from thi team and will again when the time comes the stuff is very friendly and h More

by RCPIPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt , Wayne Morgan

Nov 02, 2018

Master Buick GMC responded

Your patronage is very important to us and we are honored to have you as a loyal customer. We look forward to seeing you again at your next purchase. Take care! Sincerely, The Master Buick GMC Team

October 24, 2018

Dealership Rating
Employee Rating

Saturday morning check in was a disaster I have had good experience when booking an appointment and check in with Charles Williams only took minutes. But last Saturday ( October 18) I brought More

by Greg
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie , Not 100 % sure who wrote my order up. It wasn’t clear Ben office was understaffed. Plus no updates why it wasn’t taking so long to work on the vehicles. If Saturday is so busy you don’t need to over book the shop.

Oct 24, 2018

Master Buick GMC responded

Greg, Please allow me to apologize for your Saturday morning experience with us. We know that your time is precious and we will look into our staffing shortage on Saturday mornings. We appreciate your feedback and want you to know we will do everything we can to make your experience better. We hope we will have that chance! Thank you, Kathy Hensley Master Buick GMC

October 23, 2018

Dealership Rating
Employee Rating

Great service Porsche was very professional and friendly. Most helpful Charles kept us informed of part situation and was also professional and friendly. Luckily More

by JRADECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Oct 24, 2018

Master Buick GMC responded

Thank you for sharing your feedback with us. Porsha and Charles will be thrilled to know you were fully satisfied with your service experience. We appreciate your business and we look forward to assisting you with any future automotive needs. Thank you. All the best, The Master Buick GMC Team

October 23, 2018

Dealership Rating
Employee Rating

Kathy and Bernard were Awesome! I ordered a AT4 Sierra from Bernard Hughes, the instant it came in, he contacted me, but actually before that Kathy Schafer Hensley contacted me as we More

by CHRISL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathy Hensley, Will Schafer, Bernard Hughes, Keith Stone , Jeff McKee (Finance)

Oct 24, 2018

Master Buick GMC responded

Thank you and congratulations on your AT4, Chris! We’re happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. All the best, The Master Buick GMC Team

October 22, 2018

Dealership Rating
Employee Rating

Service was great, but I bought my truck from another dealership because no one would talk to me about a new truck. Therefore I went out of town to make my pu More

by Brad44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Goddard

Oct 23, 2018

Master Buick GMC responded

We appreciate you taking the time to reach out to us. It’s unfortunate to hear about the frustrations you are experiencing. We would like to personally speak with you regarding this issue, please reach out to us directly. Best, The Master Buick GMC Team

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