Had 4 tires and tire sensors replaced.
Was glad to get a detailed brake inspection, and explanation of a minor oil leak.
Was glad to get a detailed brake inspection, and explanation of a minor oil leak.
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by craigwydell
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Martin Chevrolet responded
Craig,
Thanks for letting us know how your recent service visit went. We are so glad we could help out! Come see us for any future needs!
- Martin Chevrolet
I got there before dealer was open and Ralph opened the
door and started my paperwork and took my keys as always he was super kind we shared a couple stories. I always get treated amazing at Martin Chevy t
door and started my paperwork and took my keys as always he was super kind we shared a couple stories. I always get treated amazing at Martin Chevy that is why I drive over a hour to have my service done there
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by rwhowe.rh
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Martin Chevrolet responded
Thank you so much for your continued loyalty and for making the drive to service your vehicle with us! We truly appreciate your kind words about Ralph and are glad he was able to get you taken care of right away and make your visit enjoyable. Providing friendly, personal service is something we take great pride in, and it means a lot to know you consistently feel well taken care of at Martin Chevy. We look forward to seeing you again next time!
- Martin Chevrolet
I'm an old gear head always loved chevys and gm muscle
cars hope the 3 cylinder in my trax is long lasting so far so good Thanks for the free oil changes and car washes.
cars hope the 3 cylinder in my trax is long lasting so far so good Thanks for the free oil changes and car washes.
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by It time buyer
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Martin Chevrolet responded
Thank you for the great review! We always enjoy hearing from fellow Chevy enthusiasts and gear heads. We’re glad you’re enjoying your Trax so far, and we appreciate you putting your trust in the newer technology. It’s great to hear everything has been going well! We’re also happy you’re taking advantage of the complimentary oil changes and car washes. Thank you again for being part of the Chevy family, and we look forward to seeing you at your next visit!
- Martin Chevrolet
He kept on changing the timeline of the service for my
traverse, left it on Tuesday night, said it would be done by Thursday, Thursday came said it would be end of day, and then at the end of the day he s
traverse, left it on Tuesday night, said it would be done by Thursday, Thursday came said it would be end of day, and then at the end of the day he said 10 to 11am on Friday, Friday came and then pushed to noon, and then 12:35, and then he said that he would send me a shuttle to pick me up since I had my other vehicle my Cruze in service as well, it never came so I had to order an uber. And then I got there around 12:45pm and then I was actually out the door by almost 2pm, this is frustrating since we needed a car to travel, never gave me a courtesy car or anything. And then I paid $3,000 for something that I paid to get the A/C fixed last June and paid $2,000 and then I took it back in, in August of 2025, and then he stated that the A/C was leaking because of a clogged cabin air filter, and then to come back and have the A/C not work for a third time to get charged so much, I was pretty upset that I had to put in about $5,000 for an A/C that should've been fixed the first time and not the third time.
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by gkratochvil87
Verified Customer
Verified Customer
Other Employees Tagged:
Ralph Stalesky
May 04, 2026 -
Martin Chevrolet responded
We appreciate your feedback and would like to discuss this matter further with you. At your earliest convenience, please contact our Service Director, Duane Hill, at 815-459-4000.
- Martin Chevrolet
Good communication!
Very organized dealership. Staff is easy to work with and pleasant to customers.
Very organized dealership. Staff is easy to work with and pleasant to customers.
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by sprice9015
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Martin Chevrolet responded
Thank you for the great feedback! We’re glad to hear our communication, organization, and team made your experience a positive one. We truly appreciate your support and look forward to working with you again!
- Martin Chevrolet
It's refreshing to visit the dealership.
staff is friendly. Hats off to the lady who cleans the restrooms.
staff is friendly. Hats off to the lady who cleans the restrooms.
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by toyodakid
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Martin Chevrolet responded
Thank you for the kind words! We’re glad you enjoyed your visit and found our team friendly and welcoming. We especially appreciate you recognizing the care that goes into keeping our dealership clean—we’ll be sure to pass that along. We look forward to seeing you again next time!
- Martin Chevrolet
Quality of service has deteriorated Service used to be
better. A little more looking at my car would have went a long way.
better. A little more looking at my car would have went a long way.
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by megalina09
Verified Customer
Verified Customer
Other Employees Tagged:
Ralph Stalesky
Apr 15, 2026 -
Martin Chevrolet responded
We really value your feedback. Please feel free to give us a call at 815-459-4000 and talk to Ralph. We’d welcome the opportunity to review your experience and see how we can best assist you moving forward.
- Martin Chevrolet
Ralph always goes above and beyond to help explain what
is needed and keeps us well informed on the progress. Always takes the extra steps to make sure all of our service needs are handled. Ralph is top no
is needed and keeps us well informed on the progress. Always takes the extra steps to make sure all of our service needs are handled. Ralph is top notch!!
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by Linda
Verified Customer
Verified Customer
Other Employees Tagged:
Ralph Stalesky
Apr 28, 2026 -
Martin Chevrolet responded
Linda,
We are so happy to read such a great review about Martin Chevrolet! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback.
- Martin Chevrolet
Got here 10 minutes early Ralph let me got me all checked
in giving me really prompt service for oil change entire rotation. This dealership is super clean and all the employees are awesome.
in giving me really prompt service for oil change entire rotation. This dealership is super clean and all the employees are awesome.
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by rwhowe.rh
Apr 10, 2026 -
Martin Chevrolet responded
We're glad everything was completed quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future.
- Martin Chevrolet
Lack of communication and follow up both with initial
issue and subsequent issue. Waiting on an out of stock part and have to call for updates. Left a voicemail for service manager and never got a call b
issue and subsequent issue. Waiting on an out of stock part and have to call for updates. Left a voicemail for service manager and never got a call back. Price quoted was significantly lower than actual bill including 700 in labor.
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by kme80
Verified Customer
Verified Customer
Other Employees Tagged:
Ralph Stalesky
Apr 28, 2026 -
Martin Chevrolet responded
Thank you for your feedback. We sincerely apologize for the lack of communication and follow-up you experienced during your visit. This is not the level of service we aim to provide. We also regret the confusion regarding pricing. After reviewing your case, we identified and corrected the error in the original quote, and we understand how frustrating that situation must have been, especially combined with the delay for the out-of-stock part. Your concerns about the missed callback have been addressed internally to ensure better responsiveness moving forward. We appreciate you bringing this to our attention, as it helps us improve. If there’s anything further we can do to make this right, please don’t hesitate to reach out to us directly.
- Martin Chevrolet