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Rebecca Shelton
Refer Me
89 Reviews
Dealership Experience
2 yrs, 7 mos
89 Reviews
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89 Reviews of Rebecca Shelton
October 18, 2023
I was greeted right away. We discussed what problem I was having with the car. I was told they would take care of the problem and the team did. We discussed what problem I was having with the car. I was told they would take care of the problem and the team did. More
by IRISCREEK9712
Verified Customer
Helpful 
October 13, 2023
1st of all its I love my Genesis and I did love my My service with Zeigler of Holland Mi. before they closed down the Genesis lot. Now I have to take car to Maple Hill Volvo in Kamazoo MI. I was get a lo service with Zeigler of Holland Mi. before they closed down the Genesis lot. Now I have to take car to Maple Hill Volvo in Kamazoo MI. I was get a loaner car to take care of my business. Like picking up my kids which I couldn't do it that day when Maple didn't give me one. Because it's not in there loaner range. If you going to close down a place of business and move customers else where they should get the same service. I bought the car because I thought it was a quality car with quality service that comes with it. Now I'm thinking I should have with elsewhere and bought a different car. My car is only 2 years old. The person came over to Muskegon 90 miles away in a car but it wasn't no longer car. Genesis dealership has to do better. I was hurt plus I was told. And another thing they canceled my first appointment said I canceled it so I had to go another 3000 miles before I have disappointment I just received. 10/12/2023 More
by Him
October 12, 2023
The young women that greet the customer when I first drove were very pleasant and welcoming. I was offered a ride to an office supply store while I waited helping me keep my work day intact without the drove were very pleasant and welcoming. I was offered a ride to an office supply store while I waited helping me keep my work day intact without the use of my vehicle being serviced. My dog also greatly appreciates the "car" she received! More
by maryphilipp51
Other Employees Tagged: Sadie Hisey
October 09, 2023
Extremely rude to me! short with me just because i have a older car! Wouldnt give me a loner car just all around bad experience. This is the second engine failure i had wi short with me just because i have a older car! Wouldnt give me a loner car just all around bad experience. This is the second engine failure i had with this car More
by BEKJ2769
October 04, 2023
I came in for a recall issue but they were unable to do it because I had a Equus vehicle. They are not authorized to do the recall. I wish I had known this before I made the appointment with them.. it because I had a Equus vehicle. They are not authorized to do the recall. I wish I had known this before I made the appointment with them.. More
by MCEII
October 02, 2023
The whole team was awesome, very nice to my son. They got the service completed quickly and they kept me informed about the process. They got the service completed quickly and they kept me informed about the process. More
by RCLEMET1
Other Employees Tagged: Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim, Sadie Hisey, ALYSSA MILLERS, Angela Carlson
October 02, 2023
I was disappointed with the visit on September 22. I went in to begin the process of doing an oil consumption test. They changed my oil and apparently inspected under the valve covers. I left and driv I went in to begin the process of doing an oil consumption test. They changed my oil and apparently inspected under the valve covers. I left and drive 25 mile with it smoking and so I called the service and they said it would stop. When I reached my destination I opened the hood and there was oil everywhere. I had to have it towed back to the shop. They found a pinched valve cover gasket from when the did the work. More
by emmonse64
September 28, 2023
Service was performed over two days. It was convenient for us to drop off the car and pick it up at our convenience. We are pleased with the outcome. It was convenient for us to drop off the car and pick it up at our convenience. We are pleased with the outcome. More
by KAZOO92
September 28, 2023
Very Friendly Employee staff and the cleanest dealership facility I’ve been in in years facility I’ve been in in years More
by SPIKES49ERS
Other Employees Tagged: Cassandra Westfall, Lauren Armbruster, Morgan Tassell, ALYSSA MILLERS, Israel Alicea, Angela Carlson
September 20, 2023
Everything was great. I was greeted immediately and Rebecca was expecting me. The dealership was clean and orderly. I felt positive about the professional attention I r I was greeted immediately and Rebecca was expecting me. The dealership was clean and orderly. I felt positive about the professional attention I received. The ONLY problem was the leftover bottle of oil was put on the front passenger seat. If there had bit of oil on the outside, that would have gotten on the fabric and leather on the seat! Please make sure techs know to put leftover bottles of oil in something and on the FLOOR, esp since I have floor mats. More
by HERBALTEALUV
Other Employees Tagged: Lena Grubb
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