Richard Gonzalez | Page 8

VERA MOTORS AND LOUIE VERA SENT ARMED MEN TO MY HOUSE TO HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Loui HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Louie sent armed men to my house at 630am, trying to get onto my property. The armed men lied to the police by telling them they had a court order to get the loaner car from me, which was not true. My children 3,5, and 7 are now traumatized. They saw men with guns on our property trying to take our car and the police lights outside. My kids are now scared to go out. Louie Vera thinks he is some mafia boss sending people to scare us. Yesterday we got a call from the Pembroke Pines police stating that Louie Vera is trying to claim the loaner car is stolen. Thankfully the Pembroke Pines police saw through Louie Vera's lies and disagreed that the vehicle was stolen and ultimately told them this was a civil matter. Part 2 PLEASE BE VERY CAREFUL WHEN YOU DEAL WITH VERA MOTORS! LOUIE VERA WILL SEND LAWYERS AFTER YOU. The owner, Louie Vera, did not like my first honest review. Louie Vera hired a lawyer to send me a Cease and Desist letter filled with threats. Furthermore, to add even more insult, they are also threatening legal action against me for writing a review, but they are the ones who totaled my brand new Escalade and want my insurance to pay over 100k for the total loss. Yesterday I received another letter from Vera's lawyer with more threats. Vera now wants me to return the loaner car they lent me because Vera told me that my insurance will never be used. Still, they want the loaner back, and if I do not return the loaner, they will report the car stolen to the police! More bully tactics. PART 1 DO NOT TRUST VERA MOTORS. THEY MAKE EMPTY PROMISES Vera Cadillac picked up my 2021 Escalade from my house for service in Sept 2021. On the way to return my car, the Vera Cadillac driver was involved in an accident that ended with my Escalade declared a total loss. That sucks, and accidents happen. I completely understand that. What is hard to understand is how my insurance is paying for the total loss, and I'm getting sued by the Vera driver. Vera is walking away with this accident that I had had nothing to do with not costing Vera a penny. The Vice President of Vera, Richard Gonzalez, has sent me countless emails detailing how my insurance will NOT be used for about six months, but I came to find out that was not true. My insurance will be used to pay off the total loss of the car. Furthermore, Vera refuses to protect me against the Vera driver, who is about to file a lawsuit against me. Also, I have continued to make my car payment for over six months now due to Richard's advice until my new car arrived. As of this week, the owner, Lou Vera, is now trying to blackmail me into accepting his terms, and if I don't, he will not sell me the new car I ordered after Vera crashed my car. Be very careful with Vera. They are not honest and do not care for you as a customer. They will not protect you and do the right thing. More

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Excellent service from the concierge car pickup, repair and later drop off. Christopher communicated very well! and later drop off. Christopher communicated very well! More

by scilla777 Verified Customer Verified Customer

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Great dealership. Great service. Professional and honest. Highly recommend to anyone looking for a new car Great service. Professional and honest. Highly recommend to anyone looking for a new car More

by bpohovey Verified Customer Verified Customer

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Michael in service went the extra mile for me to inform me on few of the extras my car had and had the car washed after they serviced it. Amazing proactive service Fabio me on few of the extras my car had and had the car washed after they serviced it. Amazing proactive service Fabio More

by Fabio Alexander Verified Customer Verified Customer

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Great service. Luis Valdes made every effort to meet my needs in trying to locate a new CT4 Cadillac for me. That did not work out so he managed to come up with a deal for me to buy my car from the ban needs in trying to locate a new CT4 Cadillac for me. That did not work out so he managed to come up with a deal for me to buy my car from the bank holding the lease until cars are available in 2023. More

by JMAD10 Verified Customer Verified Customer

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World class service salesman's serve Car Wash Body Shop receptionist accounting department the whole team is excellent receptionist accounting department the whole team is excellent More

by Toddzzjo Verified Customer Verified Customer

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Our experience with your service department was exceptional, from the concierge to the service advisor and everyone in between. exceptional, from the concierge to the service advisor and everyone in between. More

by compd01 Verified Customer Verified Customer

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Vera’s response to your email or telephone is very prompt and polite. They direct you to the person or department very quickly. In my case it was Jason Back. Jason answered all my questions on the prompt and polite. They direct you to the person or department very quickly. In my case it was Jason Back. Jason answered all my questions on the car I was interested in. I told him I would like to see the car and, unlike most salespeople and car dealerships he told me the car was not available until the following week. The following week it was available and he let me know. I went up to Vera Cadillac to see the car. Everything went well except for my trade in value on my car and the price of the car I wanted. Jason said he could not do any better. Jason brought in the Sales Manager (not surprised it’s a car dealership). To my surprised the Sales Manger was very polite and professional. I also felt he was being very honest with me. He showed me all the cost I would be paying inclusive of the selling price of the car. I showed him my top price I wanted to pay. No haggling, in the end I knew he was being strait up and in the end we may a deal which was acceptable for both of us. If it wasn’t for Jason’s follow up and great communication I never would have driven 35 miles to see and purchase this car. Vera Cadillac has a great staff and are the best in Customer Service! And yes, they are a car dealership!!! My next car will be from them as well! More

by remark95 Verified Customer Verified Customer

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Dealing with Vera Caddilac was a wonderful experience. The people at the body shop were very knowledgeable and friendly. The make my car look brand new. It was a great experience dealing with Vera Cadilla The people at the body shop were very knowledgeable and friendly. The make my car look brand new. It was a great experience dealing with Vera Cadillac. They treated us like family. More

by Albert Guzzo Verified Customer Verified Customer

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On time appointment, great loaner vehicle and returned when promised! Vera Cadillac Buick GMC is the best. when promised! Vera Cadillac Buick GMC is the best. More

by HENRYAROSE Verified Customer Verified Customer

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