Richard Klaben | Page 37

Dave and Branden were excellent We have bought many cards at Klaben over the years. Our family continues to go back because they always tell it to you straight and give great servic We have bought many cards at Klaben over the years. Our family continues to go back because they always tell it to you straight and give great service. Dave Mott has been our saleperson for many years and always does a great job. Branden Johnson was a great help this time as well. More

by jnasea Verified Customer Verified Customer

Helpful 0

Report | Print

Best car buying experience ever!! This was truly the best car buying experience for my husband and I. Doug and Matt were so helpful and friendly. I would highly recommend anyone to com This was truly the best car buying experience for my husband and I. Doug and Matt were so helpful and friendly. I would highly recommend anyone to come see them. More

by hmcconahy2000 Verified Customer Verified Customer

Helpful 0

Report | Print

Second Car purchase from Klaben My husband and I have purchased multiple vehicles from Klaben, new and Certified Pre-Owned. When it was time to replace our car, the first place we st My husband and I have purchased multiple vehicles from Klaben, new and Certified Pre-Owned. When it was time to replace our car, the first place we started searching was Klaben. We are very impressed with the way they maintain their vehicles and the wonderful customer service. We always feel as if we know exactly what we are purchasing. They have the best selection of Certified Pre-owned Ford vehicles in the area! The customer service from Doug Carter and Louis Polos was wonderful and we most likely will continue to be repeat customers! More

by Teknnd Verified Customer Verified Customer

Helpful 0

Report | Print

Outstanding and personable service and support The entire team at Klaben are terrific! Very personable, professional, and strive for 100% customer service and satisfaction. Rich Klaben personally The entire team at Klaben are terrific! Very personable, professional, and strive for 100% customer service and satisfaction. Rich Klaben personally meets with customers and provided personable 1:1 service. Highly recommend the team at Klaben! More

by Chas Verified Customer Verified Customer

Helpful 0

Report | Print

My wife and I just leased our fifth new Ford a 2019 Edge ST Doug Carter our Sales person made a phone call at the end of July in order to inform us of the deals Ford Motor Company and Klaben Ford Lincoln had pu Doug Carter our Sales person made a phone call at the end of July in order to inform us of the deals Ford Motor Company and Klaben Ford Lincoln had put together on some model- year-end vehicles. The selection of these vehicles was being reduced fast and Doug wanted us to be aware. My wife and I set up an appointment with Doug for a look at some vehicles. Doug who handled all of our previous leases, once again went above and beyond to put the deal together. My wife is very particular about the seats, windshield angle, color and ride of our SUVs. We walked the lot with Doug viewing and asking questions about numerous vehicles. Doug then arranged for us to inspect and drive 3 SUVs including one Lincoln. My wife was not sold on any of the three. We then were given the opportunity to just walk the new and used vehicle lots at our leisure looking at cars, trucks and SUVs. During that stroll on the used car lot my wife was continuously admiring a red vehicle that had caught her eye. She decided at that point red would be the color of our next SUV. Also during our stroll we had narrowed down our choice of vehicle to the Ford Edge. Eureka, we now had a color and a model. Doug brought around two red Edges one of two trim/performance levels. We drove each Edge and decided on the ST performance model. The great experience didn’t stop there. Once the Edge ST was selected, we were introduced to Christine Klaben, one of three F&I Managers at Klaben Ford Lincoln. Using her low pressure style she worked through the financials fast and without error all the while keeping us entertained with his stories of family and her experiences working her way up in the family business! After that Rich Klaben the dealer came to thank us once again for the business. Take my advice, if you are in the market for a new or used vehicle don’t hesitate to visit Doug Carter and the sales team at Klaben Ford Lincoln of Kent. Rich Klaben and his teams in sales, service, parts and collision repair provide the best automotive sales and service experience throughout the life of your vehicle. More

Helpful 0

Report | Print

2019 F150 XLT Once again, Dave Mott and Christine Klaben we’re spot-on! We got exactly the vehicle we wanted and the delivery process was easy. We always enjoy comi Once again, Dave Mott and Christine Klaben we’re spot-on! We got exactly the vehicle we wanted and the delivery process was easy. We always enjoy coming to Klaben to get our new vehicles. Klaben Ford has our business for good! Even if we have to travel 1200 miles, Richard Klaben always makes it worth the trip! We are customers for life. More

by DMENDOLERA Verified Customer Verified Customer

Helpful 0

Report | Print

Klaben rocks! I have been dealing with Klaben for over 20 years. I always suggest Klaben to all my friends! My salesman Dave Mott is the best. Ask for him ! I have been dealing with Klaben for over 20 years. I always suggest Klaben to all my friends! My salesman Dave Mott is the best. Ask for him ! More

by leighann.combs3 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Truck Buying Experience Very Professional environment. I was treated like Family and the price was very Good! The Staff went beyond my expectations and met my urgency. Well D Very Professional environment. I was treated like Family and the price was very Good! The Staff went beyond my expectations and met my urgency. Well Done Klaben Ford! More

by arascal44 Verified Customer Verified Customer

Helpful 0

Report | Print

A Great Company Our welcome into the dealership was sincere and professional. We never felt pressured, and all of our questions were answered immediately and appropri Our welcome into the dealership was sincere and professional. We never felt pressured, and all of our questions were answered immediately and appropriately. Having a chance to meet the owner was a bonus, and he was very gracious and friendly. We would feel comfortable going back for service or any other need. More

by irenented1 Verified Customer Verified Customer

Helpful 0

Report | Print

Outstanding experience. Excellent processes in place. The time I spent with Roscoe Woodberry, Sales Member and Denise Alcorn, Finance was very organized. They reviewed a great deal of information in a c The time I spent with Roscoe Woodberry, Sales Member and Denise Alcorn, Finance was very organized. They reviewed a great deal of information in a clear and concise manner. All my questions were answered and the car's interior was explained very well, More

by mfranklin2084 Verified Customer Verified Customer

Helpful 0

Report | Print