I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308
Read moreDealership Experience
43 yrs, 3 mos
Industry Experience
50 yrs, 4 mos
849 Reviews
Write a Review849 Reviews of Richard Klaben
October 10, 2017
2017 Shelby GT350 I always buy my cars from Bob Paytas. Christine is usually the one doing the financing for us. Would recommend this dealership to family and friends. I always buy my cars from Bob Paytas. Christine is usually the one doing the financing for us. Would recommend this dealership to family and friends. More
Other Employees Tagged: Christine Klaben , Bob Paytas, Stephanie Slomberg
October 02, 2017
New Ford Pickup From the time i first spoke with Doug Carter at Klaben he made every attempt to find exactly what i was looking for in a truck, he made it happen. Eve From the time i first spoke with Doug Carter at Klaben he made every attempt to find exactly what i was looking for in a truck, he made it happen. Everything was a painless process from trading in my old truck to picking up the new one. i was kept up to date and always new what was going on. This was my fifth truck i have purchased and all have been from different dealers, Doug Carter was by far the best and easiest experience i have had making a big purchase. Jenn Bowen made the financing a breeze, she explained the additional coverage's available so they were easy to understand, she took her time and made sure i was on the same page. Doug and Jenn took there time with me and very positive and upbeat which i think made the experience even better. in a few years i am sure i will update to a newe truck again and I will go back to Klaben no question. More
Other Employees Tagged: Jennifer Bowen , Doug Carter
October 02, 2017
Klaben Ford is the Best! I have been buying Ford's from Klaben Ford for almost 30 years. The staff from Mr Klaben down to the young man that detailed our new Fusion are all pr I have been buying Ford's from Klaben Ford for almost 30 years. The staff from Mr Klaben down to the young man that detailed our new Fusion are all professional, courteous and friendly! Everyone there makes you feel like family! I worked with Dave Mott on the sale and Jenn Bowmen on the paperwork and I can't thank them enough for making our new car purchase as enjoyable as possible! More
Other Employees Tagged: Jennifer Bowen , Dave Mott
September 30, 2017
This dealership has phenomenal customer service. Jeff Tetreault is my go to guy. I have been dealing with Jeff and the Klaben team for several years as they have always enthusiastically help me find Jeff Tetreault is my go to guy. I have been dealing with Jeff and the Klaben team for several years as they have always enthusiastically help me find the perfect vehicle with all options that I was seeking. There is no doubt in my mind that if anybody were to afford the opportunity to this professional team, you will look forward to a positive and lasting relationship with this dealership. You will be treated respectfully and will feel very comfortable making a decision to purchase a vehicle. More
Other Employees Tagged: Christine Klaben , Jim Bills, Jeff Tetreault
September 30, 2017
Nick came thru on delivering the used f150 that we were in search of. We were treated well by every member of the klaben kent ford team. Thank You that we were in search of. We were treated well by every member of the klaben kent ford team. Thank You More
Other Employees Tagged: Terry Baughman, Christine Klaben , Nick Schrader
September 29, 2017
Body work on my rear bumper. Best dealership ever for everything from new sales, used sales, service, body work!! Nicest, most sincere people I know and everyone there you can TR Best dealership ever for everything from new sales, used sales, service, body work!! Nicest, most sincere people I know and everyone there you can TRUST to do what is best for you. More
Other Employees Tagged: Artie Gissinger, Christine Klaben , Doug Carter
September 27, 2017
Great Sales Department! I live in Oregon and 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smoot I live in Oregon and 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smooth and transparent as possible. Rich Klaben was also instrumental in this deal working out extremely well. Christine Klaben, who did her paperwork, did a great job of explaining everything and making a young girls first car buying experience easy and stress free. I would recommend the Klaben team to anyone! More
Other Employees Tagged: Christine Klaben, Christopher Volk
September 27, 2017
Excellent quality service This dealership deserves 5 stars from me due highly to excellent quality service. I love my vehicle and they went great lengths to make sure I would b This dealership deserves 5 stars from me due highly to excellent quality service. I love my vehicle and they went great lengths to make sure I would be comfortable and happy!! More
Other Employees Tagged: Tim Sterling , Stephanie Slomberg
September 27, 2017
Simple the best Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas an Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas and Ty( the closer) Davis, Chris told me he was having the same problem told me to see Mike Brandvold my service writer got me right in easy as pie got it fixed no more squeak . These guys are very professional and do care. Mr. Klaben has one awesome team there! More
Other Employees Tagged: Chris Moldas, Mike Brandvold , Terry Colbert, Ty Davis
September 26, 2017
Treated like one of the "family" Rich and his group there in Kent are extremely focused on putting customer service as job #1. It is nice to feel as you have a friend in the car bus Rich and his group there in Kent are extremely focused on putting customer service as job #1. It is nice to feel as you have a friend in the car business like Rich Klaben. Rich and Doug Carter are men of theirs word and makes all feel appreciated, valued and important. They truly value your business. More
Other Employees Tagged: Christine Klaben , Doug Carter