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Richard Klaben
911 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
44 yrs, 6 mos
Industry Experience
51 yrs, 7 mos
911 Reviews
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911 Reviews of Richard Klaben
March 09, 2018
Another unbelievable experience Thank you to Ty Davis and Rich Klaben for working so hard to get our deal done. Both of you went above and beyond the realms of customer service to on Thank you to Ty Davis and Rich Klaben for working so hard to get our deal done. Both of you went above and beyond the realms of customer service to once again provide an excellent car buying experience and even better deal.The professionalism shown by the entire staff at Klaben Ford is the reason why we have kept coming back for my family's last 12 vehicles. Keep up the great work. More
by ktoppin
Other Employees Tagged: Jennifer Bowen , Ty Davis
March 08, 2018
Great experience, awesome people Thanks to Mike Cooney, Matt Moyers, Mr. Klaben, and the Klaben Ford Team, I was able to get an amazing new F150. Every single person there was very h Thanks to Mike Cooney, Matt Moyers, Mr. Klaben, and the Klaben Ford Team, I was able to get an amazing new F150. Every single person there was very helpful and made getting a new vehicle very easy. More
by Charles
Other Employees Tagged: Mike Cooney, Christine Klaben , Matt Moyers
March 04, 2018
Leased a new Escape quickly They had the vehicle I wanted. They answered all my questions. They took time to explain in detail all the features and made sure I knew how to use They had the vehicle I wanted. They answered all my questions. They took time to explain in detail all the features and made sure I knew how to use them. I have been coming here for years and drive past a couple of other ford dealerships on my way. More
by Escape Driver
Verified CustomerOther Employees Tagged: Roscoe Woodberry, Tim Sterling, Christine Klaben
February 25, 2018
Great People, Great Service, Great Dealership Every single person I worked with was fantastic, especially Mike Cooney and Mr. Kaben himself. I went in a customer and left with great friends as wel Every single person I worked with was fantastic, especially Mike Cooney and Mr. Kaben himself. I went in a customer and left with great friends as well as a great SUV. I could not be happier with my experience here. My family and I will definitely be repeat customers. More
by Charles
Other Employees Tagged: Mike Cooney, Mona Crooks, Jennifer Bowen
February 20, 2018
Best car buying experience I was in a difficult situation and needed a vehicle. I received a response within 5 minutes of my online inquiry. My salesperson, Louis, was on top I was in a difficult situation and needed a vehicle. I received a response within 5 minutes of my online inquiry. My salesperson, Louis, was on top of things right from the beginning. He listened to me in detail regarding what I was looking for in a vehicle and my financial situation. He worked very closely with Mr. Klaben to find me the best deal and the best vehicle. Within two hours of arrival at the dealership, I had gotten financing arranged and picked out my vehicle. Finishing the paperwork for the purchase and taking delivery of the car was very quick and efficient. My sales person then spent time showing me the features of the car in detail. I also received a follow-up phone call a couple of days after I took delivery of the car. The customer service at this dealership is outstanding. Also, I Feel that I got a great deal on the vehicle and the financing. More
by bjordan9611
Other Employees Tagged: Jennifer Bowen, Louis Polos
February 17, 2018
Great car buying experience I was very impressed with quality of cars and trucks, low mileage certified and used vehicle. I would consider the cars and trucks available at Klaben I was very impressed with quality of cars and trucks, low mileage certified and used vehicle. I would consider the cars and trucks available at Klaben of higher quality compared to other dealers. The attentiveness of the sales staff was impeccable and made me very comfortable during my visit. I did purchase very high quality Ford certified F350 with low mileage. I am extremely happy i took the advice of the Car Pro Raidio Show and came to Klaben Ford. Jerry the car guy who i spoke to on the air was absolutely right about this dealership and responsiveness to their clients. More
by 1911BLACKACP
Other Employees Tagged: Branden Johnson, Christopher Volk
February 17, 2018
Great experience I would recommend klaben Ford to anyone. Best customer service . Jt was great and Christine was awesome too. Mike in service department amazing too. I would recommend klaben Ford to anyone. Best customer service . Jt was great and Christine was awesome too. Mike in service department amazing too. Thank you! More
by ARIANNAMCVAY
Other Employees Tagged: Mike Brandvold, Christine Klaben , Jeff Tetreault
February 13, 2018
Service and Customer Satisfaction Highest of quality Service sprinkled with strong focus on Customer Satisfaction. The "Loyalty" program makes the cost so low that it seems they pay y Highest of quality Service sprinkled with strong focus on Customer Satisfaction. The "Loyalty" program makes the cost so low that it seems they pay you to work on your car! More
by marf2007
Other Employees Tagged: Doug Carter, Brandon Pritchett
February 09, 2018
Great experience! Everyone was friendly, took the time to help me out, and find the best deal. Made, the transition, into a new leased car, a reality! THANKS EVERYON Everyone was friendly, took the time to help me out, and find the best deal. Made, the transition, into a new leased car, a reality! THANKS EVERYONE! More
by JENNIFERP
Other Employees Tagged: Chris Moldas , Dave Mott, Stephanie Slomberg
February 06, 2018
Always a pleasure Mike was great, answered all my questions, prompt responses, very knowledgeable, etc. I wouldn’t go anywhere else or work with anyone other than mike Mike was great, answered all my questions, prompt responses, very knowledgeable, etc. I wouldn’t go anywhere else or work with anyone other than mike. More
by JoeE
Other Employees Tagged: Mike Cooney , Stephanie Slomberg, James Stickler
Dealership Inventory (283 Vehicles)
2022 Ford EcoSport
used
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
