Richard LaRussa | Page 5

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

junkmanken, \We sincerely apologize for the challenges you've faced following your purchase of a GMC Sierra from our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate your candid feedback. We understand the frustration caused by the breakdown of your truck on day one, and we are truly sorry for any inconvenience this has caused. It is disheartening to hear that you did not receive the communication and support you rightfully expected during this time. Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we worked to rectify the situation. We hope you are enjoying the Tundra. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Dtlopez87, Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us. It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them. We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter. Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard. Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience. Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

ZAYELLIE13, Thank you for taking the time to share your 5-star experience with us. We’re delighted to hear that you had a positive visit to our dealership. Your feedback is invaluable, and we are grateful for the opportunity to serve you. Looking forward to providing excellent service for years to come. The Toyota of Scranton Team

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your experience with Toyota of Scranton. We're delighted to hear that you had a positive experience when purchasing your new RAV4, and that Noah provided you with excellent service. It's great to know that he was knowledgeable, friendly, and helpful throughout the process. We understand the anticipation of waiting for your new RAV4, and it's fantastic that Noah kept you informed about its status during the manufacturing process. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and hope you enjoy your new RAV4 to the fullest. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear shawc90, Thank you so much for taking the time to share your wonderful experience with our team at Toyota of Scranton! We're thrilled to hear that Rich LaRussa, Marco Valenti, and James Brown were able to provide you with a stress-free car buying experience. It's our mission to ensure that our customers have the best possible experience when purchasing a vehicle, and it's clear that our dream team lived up to that promise with their no-pressure approach, helpful responses to your questions, and their dedication to finding the right financial solution for you. We understand that buying a car can be a significant decision, and we're delighted to have been a part of making it painless and easy for you. Thank you for choosing Toyota of Scranton, and congratulations on your new car! If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help. Enjoy your new ride! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear CaptainBioGirl80, Thank you for your glowing review of Toyota of Scranton! We truly appreciate the time you took to share your experience with us, and we're delighted to hear that you found our dealership exceptional. We understand that purchasing a vehicle can be a significant decision, and we're thrilled that our team provided you with a pleasant and non-pushy experience. We're honored that you chose to make the three-hour journey to purchase a vehicle from us and that you would recommend us to others. Customer recommendations are the greatest compliment we can receive. We're also glad to hear that you enjoyed our children's room and cafe; it's our way of making your visit even more comfortable and convenient. We look forward to serving you for all your future vehicle purchases. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels in your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear 717SPYRO, Thank you for taking the time to leave such a positive review about your experience with Brian at Toyota of Scranton. We're delighted to hear that Brian provided you with exceptional service both before and after your car purchase. Our team takes great pride in delivering top-notch customer care, and we're thrilled to know that Brian's efforts made your experience memorable. If you ever have any questions, need assistance with your new vehicle, or require further support, please don't hesitate to reach out. We're here to ensure that your ownership experience with your Toyota is as enjoyable and hassle-free as possible. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Elena S, Thank you so much for your kind words and taking the time to share your experience with us! We're thrilled to hear that Richard Larussa, Ryan Cali, and Joe Cawley provided you with excellent service. We're incredibly fortunate to have such a dedicated and professional team here at Toyota of Scranton. It's wonderful to know that you've chosen Toyota as your automotive brand of choice, and we're honored to have you as a part of the Toyota family. Should you have any questions or need assistance with anything related to your Toyota vehicles, please don't hesitate to reach out. We're here to support you throughout your ownership journey. Thank you for your trust in us, and we look forward to continuing to provide you with top-notch service in the future. Best Regards, The Sales Team Toyota of Scranton