Sam Hilou
Sam Hilou at Crest Volvo Cars

Sam Hilou

Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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5.0
12 Reviews

Languages Spoken

English English

5.0

12 Reviews

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12 Reviews of Sam Hilou

January 30, 2026

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Employee Rating

Sam Hilou went above and beyond to make the final step in a very difficult and emotional trade in that was filled with title struggles, finally happen. Jaime Jasso looks primed to learn from the hurdles he More

by Tdemsky25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 02, 2026

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand that dealing with challenging situations, especially when they involve emotional circumstances and documentation complications, can be overwhelming. It's wonderful to hear that our team members were able to support you through this process. We're pleased that Sam provided the extra care needed to help complete your trade-in despite the difficulties you encountered. It's also great to know that Tyler showed patience during the paperwork process and that Jaime demonstrated a willingness to grow from the experience. Your feedback helps us continue to provide the supportive service our customers deserve during important automotive decisions.

January 22, 2026

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Employee Rating

purchasing a Volvo from crest Volvo was a great experience. Our sales salesman, Greg Bryan was very patient and easy to work with. I would certainly recommend Crest Volvo to anyone who is intereste More

by gcnorris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with your Volvo purchase! Your kind words about having such a positive buying experience truly mean a lot to us. We're delighted that Greg provided you with the patient and knowledgeable service you deserved, and that he was able to help you secure the best possible price. Your recommendation of both Crest Volvo Cars and Greg's expertise speaks volumes about the quality service we strive to deliver. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

January 12, 2026

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Employee Rating

Fast easy and good to work with. Nick made the process easy. Crest was able to meet our needs. More

by PIVANOFF
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Nick Lambert

Jan 14, 2026

Crest Volvo Cars responded

Thank you for the positive feedback! We're delighted that Nick made the process easy and that we could meet your needs. Your comments about our fast and efficient service mean a lot to our team. We appreciate you sharing your experience and look forward to serving you again.

January 05, 2026

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Im always Iffy about dealership because I've been sold a lemon before. They guaranteed me they sold reputable cars at Crest; so, I do look forward to that. If so,- that earns my trust and that guarante More

by joaquine9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duncan McPhail, Nash Abir

Jan 07, 2026

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our team. Your understanding of the importance of trust in business relationships resonates deeply with our values at Crest Volvo Cars. We share your commitment to building lasting partnerships based on reliability and quality service. It's wonderful that Sam provided you with the attentive care you deserved throughout your visit. Your confidence in our commitment to offering dependable vehicles means everything to us, and we look forward to earning that trust through our continued dedication to excellence in the years ahead.

January 05, 2026

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Employee Rating

Great experience! Allison was awesome to work with and the experience was straight forward and easy. More

by ltkingsley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alan Orozco, Allison Owens

Jan 07, 2026

Crest Volvo Cars responded

Your positive feedback brightens our day! We're thrilled to hear that your visit with us was both straightforward and enjoyable. Allison truly is wonderful, and we're delighted she made such a positive impression during your time with us. Your experience reflects exactly what we strive for - making the process smooth and hassle-free for every customer. We genuinely appreciate you taking the time to share your thoughts and look forward to serving you again in the future.

December 01, 2025

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Employee Rating

Crest had always been great to work with. Service and car sales has been a pleasure to work with. More

by Mightymizzou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Crest Volvo Cars responded

We sincerely value your continued trust in our team. It means so much to hear that working with us has consistently been a positive experience for you. We're delighted that both our service department and sales team have made your interactions enjoyable and seamless. Your loyalty and confidence in Crest Volvo Cars truly motivate us to maintain the high standards you've come to expect. Thank you for taking the time to share your experience.

November 25, 2025

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Employee Rating

Great experience from service to sales to financing. Everyone was friendly and knowledgeable and made the experience fun. My only opportunity for improvement is how long the process takes - 3-4 hours wa More

by TANYA_MORRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Alan Orozco, Fabian Salazar , Skye w ‘orientation - 5

Dec 10, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted that our service, sales, and financing teams made your experience enjoyable with their friendly and knowledgeable approach. We appreciate your patience with the process length and understand that 3-4 hours can feel extensive. Your feedback about timing helps us identify areas to improve efficiency while maintaining quality service. Thank you for sharing both the positives and constructive suggestions.

November 18, 2025

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Employee Rating

Caden and Sam provided an incredible buying experience for me at Crest Volvo. I absolutely love my car and they kept the buying process smooth and easy. 10/10 highly recommend. More

by BEAUCORRALES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caden Leggett

Nov 26, 2025

Crest Volvo Cars responded

Thank you for the wonderful review! We're thrilled you love your new vehicle and that Caden and Sam made the process smooth and easy. We appreciate your recommendation of Crest Volvo!

October 30, 2025

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Great overall experience. Would highly recommend and would purchase from them again in the future. More

by brandycudd02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Crest Volvo Cars responded

We are grateful for taking the time to share your positive experience with us. It brings us great joy to know that you found your overall experience to be excellent and that you would recommend us to others. Your confidence in returning to us for future vehicle purchases means the world to our team. We truly value customers like you and look forward to serving you again when you're ready for your next vehicle.

October 16, 2025

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Employee Rating

Everyone I dealt with was very cordial and professional. I feel they went the extra mile. More

by richtreasure
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 22, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience. We are delighted to hear that our team provided you with cordial and professional service throughout your visit. It means so much to us when customers recognize the dedication our staff puts into delivering exceptional care. Your feedback about us going above and beyond truly brightens our day and motivates us to continue providing outstanding service to every customer who walks through our doors. We genuinely appreciate your trust in us and look forward to serving you again in the future.

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