Sam Lasher | Page 10

timely & through, love the new video summary. The entire team was very professional. Thanks all The entire team was very professional. Thanks all More

by TDS-ASSOC Verified Customer Verified Customer

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Easy check in. Friendly, helpful staff. Very nice lounge and refreshments. The bathroom was clean Friendly, helpful staff. Very nice lounge and refreshments. The bathroom was clean More

by lchapman75 Verified Customer Verified Customer

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I called in to schedule my service as usual and requested a 65K maintenance check along with a loaner since I live 45 miles away. She mentioned the maintenance would be done in an hour and no loaner is neede a 65K maintenance check along with a loaner since I live 45 miles away. She mentioned the maintenance would be done in an hour and no loaner is needed - which seemed odd. I asked her what if an issue is identified it requires longer than an hour, she mentioned they'd schedule me in later for another appointment- again seemed odd that I'd have to drive twice. Finally, when I show up for my appt, I discover that I was scheduled an express maintenance. I was in utter shock, I was never told that I was being scheduled for this, the scheduled did not mention this. Again, they found 4 issues and requested I come back later and apologized when i mentioned my experience of not selecting express with my consent. Also, when I take a car for maintenance, I expect most issues to be fixed in one visit rather than coming back for a longer visit - think about emissions and how many hours I'd have to waste driving back and forth. Also, they don't have car detailing option nor they vacuum the car. Again, I don't expect them to be free- I am open to paying whatever the amount is. But not even having that option at an AUDI service center is a joke!! Not going back to Maple Hill Auto anymore. Absolutely the worst service I've ever encountered for a premium car. Do yourself a favor and driver to Grand Rapids or South Bend. Their service pick up is another failure, I was schedule for noon and then told the deriver might either be away for lunch or somewhere else- only to discover he was in Battle Creek, which is an hour away from Kzoo. I was just sitting ducks at the dealership for an hour. More

by ASHRITH.KOTHAPALLI Verified Customer Verified Customer

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You keep sending me emails about a car I don't have. I've asked to be removed from the email list and I have been ignored. I've asked to be removed from the email list and I have been ignored. More

by BRIZAKSMOMMY Verified Customer Verified Customer

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Any time that I have had service done on my Subaru Ascent, I was met at the entrance with a very polite and professional staff person. I was always briefed on the progress of my service and given upd Ascent, I was met at the entrance with a very polite and professional staff person. I was always briefed on the progress of my service and given updates throughout the process . More

by PRAIRIERIVERRODS Verified Customer Verified Customer

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Body damage done during oil change. Now I have to go through inconvenience to get quote from body shop! Now I have to go through inconvenience to get quote from body shop! More

by CRYSTAL.MCLAUGHLIN Verified Customer Verified Customer

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A great service. Car wash is good. shuttle bus helps a lot. The staff is helpful. Car wash is good. shuttle bus helps a lot. The staff is helpful. More

by yliu Verified Customer Verified Customer

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Got us in quickly. Good service and very friendly. Cat came back washed and clean Good service and very friendly. Cat came back washed and clean More

by KELLYWIETFELDT Verified Customer Verified Customer

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