Scott Lupo | Page 2

Jose was really polite and patient in explaining the operation and the controls of my new vehicle. Scott explained the financing in great detail and the importance of getting the maintenance on time and operation and the controls of my new vehicle. Scott explained the financing in great detail and the importance of getting the maintenance on time and at Family Hyundai. Al welcomed us politely and explained the optional items available. More

by nichiporuk.g Verified Customer Verified Customer

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Kristi is the reason we keep coming back she is Awesome . she is fun to deal with never feel pressured with her she is fun to deal with never feel pressured with her More

by plowm10720A Verified Customer Verified Customer

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After a bit of miscommunication, all issues were resolved positively for all. Fair Pricing for product. positively for all. Fair Pricing for product. More

by OLSPEAKER Verified Customer Verified Customer

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It’s a friendly dealership. . They give you great service, starting with our salesman Carlos through to service of the vehicle with Colin. . They give you great service, starting with our salesman Carlos through to service of the vehicle with Colin. More

by LUCKYLOTTO02 Verified Customer Verified Customer

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I would like to share with you my experience at the dealership last Saturday November 15th. I had purchased my lease in this dealership in early August, and my vehicle was in an accident on October 30t dealership last Saturday November 15th. I had purchased my lease in this dealership in early August, and my vehicle was in an accident on October 30th (about two months later). The vehicle had 40,000 miles (2021 Hyundai Sonata) and I purchased extended warranty even though I had another two years and another 60k miles left before the extended warranty would kick in. In addition to the extended warranty, I purchased an overpriced GAP coverage of $1,200. The warranty was $3,800 plus $1,200 for the GAP, about $5k. Because the vehicle was deemed a total loss, the insurance company settled with the Lender, in this case Bank of America and sent them $17,293. The loan at this point will be 3k short after the settlement. I went to this dealership on Saturday to speak with Lupo and to request a refund to the lender for the extended warranty and the GAP. Now, to the reason of my complaint here. When I walked into the dealership, a salesman was kind enough to greet me and ask how he can help, I told him the reason for my visit and he walked me to his desk and went onto talk to a finance manager. As a customer, I expect the finance manger to take me to his office and discuss this with me, instead this turned into a back and forward messaging between me, the salesman and Lupo, not only this is unprofessional from Lupo but a complete disrespect for me as customer. This sends a clear message to me “Family Hyundai” does not care for current clients, and disabled veterans from the military (yes I am a disabled military veteran) only for new buyers. I bring this to your attention because instances like this can damage your dealer’s reputation. Here is what I would like to see to make this right. I would like to get an update and also proof that Lupo processed my refund for the GAP and the extended warranty to my lender in the entire amount as there is no reason whatsoever to receive any less as I did not use either the GAP or the warranty. I am looking forward to any one at this dealership to show their face and reach out to make this right!! More

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They are very professional and considerate. They fixed all of my concerns. I highly recommend them! They fixed all of my concerns. I highly recommend them! More

by Pbellaboo1 Verified Customer Verified Customer

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Have never had a bad experience with any of their services. Everything done right the first time. Always confident in their service. services. Everything done right the first time. Always confident in their service. More

by BOBBEE160 Verified Customer Verified Customer

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They are a great group of people working there they take care of your problems let uou know exactly what they’re doing care of your problems let uou know exactly what they’re doing More

by M.BARAJAR Verified Customer Verified Customer

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People friendly and courteous. My wife and I felt good with the explanation of everything we asked. My wife and I felt good with the explanation of everything we asked. More

by JORGE42 Verified Customer Verified Customer

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We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! More

by MARIA WARNER Verified Customer Verified Customer

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