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Scott Robinson
122 Reviews
As a Service Advisor, I have the opportunity to work with customers directly and it's a pleasure to help solve their problems. My career in the auto industry began 37 years ago. Prior to that, I worked in service stations. I have a strong understanding of BMW documentation for CPO and warranty requirements. Some awards I've received include the 2010 BMW Silver Podium award and 2016 BMW Customer First award. My wife, Michelle, and I have been married for 29 years and have three sons, two grandsons, and one granddaughter. We love to travel and have been around the US and to destinations including Mexico, Bermuda, Rome, Italy, and more. We are very active within the Catholic Church and currently sponsor a young girl in Africa through Compassion International. In my spare time, I enjoy fishing, hiking, and most outdoor activities. At the dealership, I am a Certified Pre-Owned Service Advisor. I love what I do and can’t wait to meet you and help you find exactly what you’re looking for.
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122 Reviews of Scott Robinson
January 07, 2021
Excellent customer service : on time, clean, friendly, comfortable waiting time.... I all be back. Tell my friends about it. What else I can say about it ?.... comfortable waiting time.... I all be back. Tell my friends about it. What else I can say about it ?.... More
by NATALIA10468
Verified CustomerOther Employees Tagged: Carol Clark-Muniz, Frank Trotta, Brandon Tibbals, Christopher Williams , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano, Chy Wiggan
January 05, 2021
All was great. Thanks. Very happy specially with Carol. Carols mAkes you feel like family. She is professional and friendly. Also I noticed that everyone was following Covid protocols Carols mAkes you feel like family. She is professional and friendly. Also I noticed that everyone was following Covid protocols More
by danielpours
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Frank Trotta, Brandon Tibbals , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano
December 15, 2020
Great service and communication! Would recommend to others! Always a great experience when I service my car at Rallye BMW. The go above and beyond. others! Always a great experience when I service my car at Rallye BMW. The go above and beyond. More
by jheanellej
Other Employees Tagged: Bret Hines, Frank Trotta, Brandon Tibbals, Christopher Williams , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano, Chy Wiggan
December 11, 2020
Went for a service that I have scheduled a week in advance, providing the car mileage and VIN. After making me wait nearly 2 hours, an advisor calls me and tells me his supervisor did not allow the se advance, providing the car mileage and VIN. After making me wait nearly 2 hours, an advisor calls me and tells me his supervisor did not allow the service due to "the high mileage of the car". What a joke!!! If the car had been lower miles it would not need this service. So, basically they tell you they service only BMWs which don't need service! Avoid at any cost! What kind of authorized dealer can't service their own cars?!? More
by D.
Other Employees Tagged: Bret Hines, Frank Trotta, Brandon Tibbals, Christopher Williams , James DelVecchio, David O’Neill, Emily Reardon, Adam Romano, Chy Wiggan
October 12, 2020
Family, friendly experience through out the years of being a customer with Rallye. Super friendly staff. Always get appointments regardless of where I bought my vehicle. being a customer with Rallye. Super friendly staff. Always get appointments regardless of where I bought my vehicle. More
by BLUBIMMER
Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Bret Hines , David Diaz, David O’Neill, Pasqual-mechanic. And some of the guys at check in
April 22, 2020
System update My dash screen on my 2019 X3 M40i was starting to have some sort of fit where it would look like bad reception on an old tv so I made an appointment My dash screen on my 2019 X3 M40i was starting to have some sort of fit where it would look like bad reception on an old tv so I made an appointment to have it checked out since it was a hazard not seeing any instrumentation. Because of the covid 19 situation things had to be handled a bit differently and it seemed unclear when i might get the X3 back but they were able to get it in, diagnose the issue and get me the car back by the end of the day which was great, also providing me with a Lyft ride home and back. It was covered under warranty except for the state inspection renewal which was great. More
by thomasverni
April 05, 2020
Awesome communication and showed excellent willingness to exceptional service and customer satisfaction. Cleared issues and provided this during the Coronavirus pandemic. Definitely separates them from ot exceptional service and customer satisfaction. Cleared issues and provided this during the Coronavirus pandemic. Definitely separates them from other dealerships More
by Wllmgreen
Other Employees Tagged: Bret Hines, Frank Trotta, Brandon Tibbals , James DelVecchio, David O’Neill, Terence Palmer, Adam Romano
March 15, 2020
Service department is above and beyond. I’m always pleased they do a great job and always respect that my time is valuable and they always make me feel welcome. pleased they do a great job and always respect that my time is valuable and they always make me feel welcome. More
by MISSY908
Other Employees Tagged: Bret Hines, Frank Trotta, Brandon Tibbals , James DelVecchio, David O’Neill, Terence Palmer, Emily Reardon, Adam Romano, Chris Blanco
February 03, 2020
RALLYE BMW does an excellent job with service. They RALLYE BMW does an excellent job with service. They offer a great turnkey program and both in/out loaner car program was simple. Thank you. RALLYE BMW does an excellent job with service. They offer a great turnkey program and both in/out loaner car program was simple. Thank you. More
by MJTRAGALE
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Brandon Tibbals , James DelVecchio, David O’Neill, Terence Palmer, Emily Reardon, Adam Romano
January 21, 2020
Fixed a problem very fast. Everything went smooth than I expected. Got the loaner's vehicle with the car that I wanted to drive. Thanks. expected. Got the loaner's vehicle with the car that I wanted to drive. Thanks. More
by KBR8023
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Frank Trotta, Brandon Tibbals , James DelVecchio, David O’Neill, Terence Palmer, Emily Reardon, Adam Romano
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