Sean Bradford
Sean Bradford at Klaben Ford Lincoln

Sean Bradford | Page 25

Service Lane Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
379 Reviews

I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.

Dealership Experience

9 yrs, 1 mo

Industry Experience

35 yrs, 4 mos

Specialties & Trainings

Ford Lincoln Service Manager Master Certified

5.0

379 Reviews

Write a Review

379 Reviews of Sean Bradford

November 29, 2020

Dealership Rating
Employee Rating

I ran into a problem recently and called the dealership. Not only did they come to my work to get my truck they brought me a car to ensure I had transportation to get home. More

by GCarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Richard Klaben

Feb 09, 2021

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 13, 2020

Dealership Rating
Employee Rating

I recently had my F250 serviced at this dealership as i always do. When i returned home i noticed some small areas that were overlooked. I reported my findings in a review that was sent via email. Shortly More

by F250 for me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

Feb 06, 2021

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2020

Dealership Rating
Employee Rating

Amazing and always attentive to any needs. Thanks for the great service I appreciate Sean, Mario and Tyler for working with me to get the best possible service and for correcting any issues I have in a tim More

by dmartin25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba, Tyler Schultz

October 18, 2020

Dealership Rating
Employee Rating

Customer service that goes above and beyond to make sure they get it right. Thank you Sean for helping us get some good tires for our daughter's car this winter. More

by Ddah104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

October 15, 2020

Dealership Rating
Employee Rating

Awesome dealership. Professional care from start to finish. Had an unusual aftermarket Ford part/install which other dealers probably would not have been able to handle. Excellent. More

by dennisfrancis0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

October 09, 2020

Dealership Rating
Employee Rating

I bought my last 3 cars from Klaben. Roscoe was my salesman for the last two. He was very helpful in finding the car right for me. I appreciate all his help. I will refer anyone looking for a car to More

by Helen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Mona Crooks, Christine Klaben , Tim Casto

October 08, 2020

Dealership Rating
Employee Rating

Excellent Dealership and service department. They are 100 percent honest and trustworthy. They offer great customer service and their after sales is awesome too ! I would definitely recommend them More

by WALEED_LOUTFI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba, Duane Taylor

October 06, 2020

Dealership Rating
Employee Rating

Amazing service as always - they never cease toamaze me Amazing service as always - they never cease to amaze me with how much they care for their customers and treat them as family. Klaben family has gone More

by TVOJAONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback and positive comments about Mona. After reading your review I felt embarrassed and frustrated and immediately began to attempt to empathize with you and all of your concerns. We let you down in a couple ways, no excuses. I'm grateful to have had the opportunity to meet you first over the phone and then in person as the insight you provided gave a clearer picture on how we needed to approach addressing everything. Your roadside experience is disappointing in itself to say the least, and I was able to share this experience and all of your feedback with the entire team. It Provided good reflection and coaching points necessary to evaluate and improve upon our customer's experiences. We are pleased at being able to resolve all of your concerns and more importantly put your mind at ease. We appreciate your giving us the opportunity to restore your confidence in us and in your vehicle. Thank you again for your feedback and as discussed, I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 02, 2020

Dealership Rating
Employee Rating

I brought my Ford F-150 in for a follow up, to work on my brakes and a wheel alignment. Sean and Mario went out of their way to make sure I understood the procedure and answer any questions. Excellent Servic More

by TCat 327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

September 26, 2020

Dealership Rating
Employee Rating

I had service performed on my 2017 F-150 and while the initial appointment did not go as planned, Sean Bradford stepped-in to make things right. Sean followed up with me, listened attentively to my needs More

by stowheliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

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