Sean Bradford | Page 26
Service Lane Manager
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
7 yrs, 3 mos
Industry Experience
33 yrs, 6 mos
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
304 Reviews
Write a Review304 Reviews of Sean Bradford
January 29, 2019
Awesome as typical of Klaben Ford! it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for Kim, and Sean Bradford as well! The car ultimately needed the Serpentine belt and right front and lower controls arms. Best part, they found me a car to drive home (which is 50 miles away)! That's right...I moved 50 miles away and STILL remain loyal to Klaben Ford at Kent, as they are always willing to "go the extra mile" for me! Kim, Sean, Loretta...THANK YOU ALL! to the mechanics that work on my car....THANK YOU! Keep me and my Fusion running a few more thousands of miles and I'll be back in with my next ford! You are all appreciated equally! Kindly, Patty More
Other Employees Tagged: Kim Wolfram
January 28, 2019
Battery replacement I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I di I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I did have to pay $50 for a new one since it was still pro rated. The service advisor (Kim Wolfram) advised me the positive battery cable needed replaced as well because acid had eaten through it. I took it to another dealership I had an extended warranty through thinking that may be covered (unfortunately it wasn’t). That dealer told me the cable did not need replaced. When I called Kim to tell her the conflicting diagnoses, her manager (Sean Bradford) called me back. I took my car back to Klaben and Sean had the mechanic come out to the check in area. He showed me the back of the cable where there was barely any metal left. Klaben replaced the cable at a great price. They bent over backwards to make sure my car was right. I would highly recommend their service dept. Their employees are very polite and top notch. More
Other Employees Tagged: Kim Wolfram
January 20, 2019
had a set back but they made it right. had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was r had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was raining. More
Other Employees Tagged: Mona Crooks
January 18, 2019
Exceptional service from exceptional people! Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. M Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. My recent repair was totally unexpected, pricey, and disappointing. But at the end of it all, Brandon and his manager made it all work out for me, they actually cared enough to communicate with me through the entire ordeal. No one has any idea what this meant to me. I drive 120/day back and forth to work so having a car is a BIG deal, well when I needed Klaben Service Department they were right there. It was a BIG deal to them too. More
Other Employees Tagged: Brandon Pritchett
January 09, 2019
Great Experience - Very Professional This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcor This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcorn Top Notch at Klaben..... THANK YOU SO MUCH More
Other Employees Tagged: Tom Alcorn , Carli Ramage
December 23, 2018
Luv my Explorer Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendlin Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendliness of the entire team. A special thanks to Dave M, Sean B, Kim W, Loretta, and Rich Klaben of course. Thanks so much for being my dealer for over 12 years! More
Other Employees Tagged: Kim Wolfram, Richard Klaben, Jennifer Bowen , Dave Mott
December 18, 2018
Intermittent problems are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several o are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several occasions to get the parts. More
Other Employees Tagged: Mike Brandvold
December 18, 2018
Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, extremely friendly and has gone above and beyond on a few occasions. Mona is my contact there and she is exceptional in her customer service and very accommodating. They are one of the main reasons I would consider purchasing another car from Klaben, the security of good service Terri Woolf More
Other Employees Tagged: Mona Crooks, Tom Alcorn , Kyle Sott
December 03, 2018
Fast and friendly Best experiences ever buying a car. Everyone was really nice and it didn’t even take that much time. All of our questions were answered and everyone Best experiences ever buying a car. Everyone was really nice and it didn’t even take that much time. All of our questions were answered and everyone was very professional. I will definitely tell my friends to buy a car at Klaben! More
Other Employees Tagged: Matt Moyers, Bob Paytas, The finance person was great i dont have her name at the moment
November 29, 2018
prompt and professional repair service My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called the service center for an appointment. The mechanic took me on a test drive and was very concerned about the vehicle alignment as well as the braking issue. They found that a bolt on the strut and sway bar had broken off and needed to be replaced. Due to this issue there was also excess wear and tear on the tires so they replaced all 4 tires and performed an alignment as well! And they completed all this work within 48 hours the week prior to Thanksgiving which allowed us to safely drive the vehicle to New York to visit family for the holiday. Thank you to the Service center staff! More
Other Employees Tagged: Mona Crooks