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Sean Bradford
Sean Bradford | Page 32
Service Lane Manager
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
368 Reviews
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
8 yrs, 9 mos
Industry Experience
35 yrs
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
368 Reviews
Write a Review
368 Reviews of Sean Bradford
March 01, 2019
Mr. Klaben was great giving me extras at no cost. Mr. Klabeen and his team went over and above for me. I need washers and a tire which he gave me at no cost. A great surprise. I will be buying my Mr. Klabeen and his team went over and above for me. I need washers and a tire which he gave me at no cost. A great surprise. I will be buying my 2020 from them.. More
by BONNYES714
Verified CustomerOther Employees Tagged: Mike Brandvold, Christine Klaben, Jennifer Bowen , Rich Klabeen
February 21, 2019
Gaskets / Seals An oil leak was discovered during a recent visit. Klaben put dye in the oil to help determine the leak's location. I came back several days later f An oil leak was discovered during a recent visit. Klaben put dye in the oil to help determine the leak's location. I came back several days later for them to finish the leak diagnosis. I had several gaskets / seals fixed on a part associated with the turbo. So far, so good! More
by Dan G
Other Employees Tagged: Brandon Pritchett
February 14, 2019
Finding the problem I went in for an oil change and a "noise". The service department quickly diagnosed the problem, and Brandon very efficiently got me into a rental, al I went in for an oil change and a "noise". The service department quickly diagnosed the problem, and Brandon very efficiently got me into a rental, all covered by my Ford power train warranty. Brandon and Sean kept me up to date on progress and Sean followed up with me after I picked up my repaired car. Everything went very smoothly and I'm very happy with the quality of the work. More
by Darla11
Other Employees Tagged: Brandon Pritchett
February 08, 2019
Staff is accomadattinf and nice, issues atill happening. The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for th The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for the same thing. It’s very stressful and inconvient due to the fact that I have a toddler with me all day everyday and I live 45 minutes away. I honestly think my car was built and rushed on a Friday and many things have gone wrong numerous of times. I have brought it in for service way more than I should buying brand new.. wish there was a better solution to my many problems. More
by Hboyd6
Other Employees Tagged: Mona Crooks, Tom Alcorn
January 29, 2019
Awesome as typical of Klaben Ford! it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for Kim, and Sean Bradford as well! The car ultimately needed the Serpentine belt and right front and lower controls arms. Best part, they found me a car to drive home (which is 50 miles away)! That's right...I moved 50 miles away and STILL remain loyal to Klaben Ford at Kent, as they are always willing to "go the extra mile" for me! Kim, Sean, Loretta...THANK YOU ALL! to the mechanics that work on my car....THANK YOU! Keep me and my Fusion running a few more thousands of miles and I'll be back in with my next ford! You are all appreciated equally! Kindly, Patty More
by patty111
Other Employees Tagged: Kim Wolfram
January 28, 2019
Battery replacement I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I di I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I did have to pay $50 for a new one since it was still pro rated. The service advisor (Kim Wolfram) advised me the positive battery cable needed replaced as well because acid had eaten through it. I took it to another dealership I had an extended warranty through thinking that may be covered (unfortunately it wasn’t). That dealer told me the cable did not need replaced. When I called Kim to tell her the conflicting diagnoses, her manager (Sean Bradford) called me back. I took my car back to Klaben and Sean had the mechanic come out to the check in area. He showed me the back of the cable where there was barely any metal left. Klaben replaced the cable at a great price. They bent over backwards to make sure my car was right. I would highly recommend their service dept. Their employees are very polite and top notch. More
by m10murf
Other Employees Tagged: Kim Wolfram
January 20, 2019
had a set back but they made it right. had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was r had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was raining. More
by kenny
Other Employees Tagged: Mona Crooks
January 18, 2019
Exceptional service from exceptional people! Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. M Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. My recent repair was totally unexpected, pricey, and disappointing. But at the end of it all, Brandon and his manager made it all work out for me, they actually cared enough to communicate with me through the entire ordeal. No one has any idea what this meant to me. I drive 120/day back and forth to work so having a car is a BIG deal, well when I needed Klaben Service Department they were right there. It was a BIG deal to them too. More
by Mzrbyrd0
Other Employees Tagged: Brandon Pritchett
January 09, 2019
Great Experience - Very Professional This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcor This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcorn Top Notch at Klaben..... THANK YOU SO MUCH More
by DISCMANJEFF
Other Employees Tagged: Tom Alcorn , Carli Ramage
December 23, 2018
Luv my Explorer Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendlin Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendliness of the entire team. A special thanks to Dave M, Sean B, Kim W, Loretta, and Rich Klaben of course. Thanks so much for being my dealer for over 12 years! More
by MMSt
Other Employees Tagged: Kim Wolfram, Richard Klaben, Jennifer Bowen , Dave Mott
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