Sean Bradford | Page 33

Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, extremely friendly and has gone above and beyond on a few occasions. Mona is my contact there and she is exceptional in her customer service and very accommodating. They are one of the main reasons I would consider purchasing another car from Klaben, the security of good service Terri Woolf More

by TTWOOLF Verified Customer Verified Customer

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Intermittent problems are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several o are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several occasions to get the parts. More

by RGC3831 Verified Customer Verified Customer

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Fast and friendly Best experiences ever buying a car. Everyone was really nice and it didn’t even take that much time. All of our questions were answered and everyone Best experiences ever buying a car. Everyone was really nice and it didn’t even take that much time. All of our questions were answered and everyone was very professional. I will definitely tell my friends to buy a car at Klaben! More

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prompt and professional repair service My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called the service center for an appointment. The mechanic took me on a test drive and was very concerned about the vehicle alignment as well as the braking issue. They found that a bolt on the strut and sway bar had broken off and needed to be replaced. Due to this issue there was also excess wear and tear on the tires so they replaced all 4 tires and performed an alignment as well! And they completed all this work within 48 hours the week prior to Thanksgiving which allowed us to safely drive the vehicle to New York to visit family for the holiday. Thank you to the Service center staff! More

by Sue Verified Customer Verified Customer

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Extra Effort to Correct a Mishap My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a f My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a few hiccups with getting the repairs completed, but the staff at the dealership was very professional (and apologetic) and we were able to get things handled to my satisfaction, despite the initial issues. Sean and Brandon were super helpful in resolving the issue. I very much appreciate their efforts. More

by DyerC Verified Customer Verified Customer

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Simplicity Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. More

by KevinF49 Verified Customer Verified Customer

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Clean and Quick || Customer Service I truly appreciate the great customer service, the service in general, and meeting some of the employees of the Ford Service Center. Even though I liv I truly appreciate the great customer service, the service in general, and meeting some of the employees of the Ford Service Center. Even though I live a bit of a distance from the dealership, the experience and work that was made and done is completely worth the ride. Thank you very much for your Service! Shout out to Brandon and Sean. From Demetrius Jofferion :) More

by demetriusjofferion Verified Customer Verified Customer

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The perfect Experience Had a Ford Windstar in service to find out it was not worth putting more money into it. So I had to find a vehicle. My credit isn't the best, but they Had a Ford Windstar in service to find out it was not worth putting more money into it. So I had to find a vehicle. My credit isn't the best, but they went far and beyond my expectations to get me in one. With over 11 hours over the weekend, they pulled a home run. I got approved and drove off in my new ride. I have nothing but good to say about this business and there employee's. I highly recommend them, and I'll be doing business with them from here on out. Thank you guys so very much. More

by GABRIELMATTOCKS Verified Customer Verified Customer

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Service on my F-150 I have dealt with Klaben for years now as I have leased 3 trucks though them and since the service center is in the same city that I work in, it makes I have dealt with Klaben for years now as I have leased 3 trucks though them and since the service center is in the same city that I work in, it makes it easier to get things checked or fixed while I am at work. Though I have had my share of issues with my newest 2017 F-150, Sean & Kyle have worked to make them right. Sean, is a "Go above & beyond" kind of guy who works hard to make the customer happy and has a very good temperament. My one complaint (not really a complaint, more a joke) is that it seems that they always forget to was my truck when all is done, even after I have said yes to a wash. More

by DIVERSCOTTY911 Verified Customer Verified Customer

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The managers sean and mark are amazing! Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. More

by ash0990.AJ Verified Customer Verified Customer

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