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Sean Preston
Sean Preston at Toyota of Lancaster

Sean Preston

SERVICE DIRECTOR

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
494 Reviews

Dealership Experience

20 yrs, 6 mos

Industry Experience

31 yrs, 8 mos

Languages Spoken

English English

4.7

494 Reviews

Write a Review

494 Reviews of Sean Preston

January 20, 2026

Dealership Rating
Employee Rating

Lancaster Toyota always takes the best care of my car! Max is the best service representative. More

by KarenS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios , Max

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Jan 20, 2026

Toyota of Lancaster responded

Thank you for your amazing review! We’re so happy to hear that Max was able to make your experience special. They work hard to ensure every customer feels valued, and we’re thrilled that you noticed their dedication and care. We’ll be sure to share your kind words with him.

January 20, 2026

Dealership Rating
Employee Rating

The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Lester Diaz, Emma Haddad, Annie Vodegel, Gus Alatorre

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Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

January 07, 2026

Dealership Rating
Employee Rating

Awesome, friendly, efficient, knowledgeable. Thanks for a great experience. Will refer all my friends to Toyota of Lancaster . More

by Pmsbrat
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Jan 08, 2026

Toyota of Lancaster responded

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

December 10, 2025

Dealership Rating
Employee Rating

My issue was fixed, very happy with the service, fast, efficient and very professional staff More

by LUZFLORES2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Hernandez, Erick Bravo, Gus Alatorre

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December 10, 2025

Dealership Rating
Employee Rating

This dealer has the worst service department and the staff are rude never call you back and damage your car More

by DOLORESRAMONA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gabriel Gilbert

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Dec 10, 2025

Toyota of Lancaster responded

We are sorry to hear about your experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact us at (661) 952-2103 so that we can discuss your concerns in more detail.

December 04, 2025

Dealership Rating
Employee Rating

I highly recommend her services it was excellent she was very knowledgeable and helpful and I appreciated the concern and support she gave me More

by Abdulai bangura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel, Gus Alatorre , Chanin Yescas

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Dec 04, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

December 01, 2025

Dealership Rating
Employee Rating

Everyone at this location is friendly. I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me More

by Amparosemail95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raed Alzrigat, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre, Jeff Calero , Chanin Yescas

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Dec 03, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

November 19, 2025

Dealership Rating
Employee Rating

Toyota of Lancaster has been great! The employees are super courteous and explain things very well. More

by LABORDAYRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel, Gus Alatorre , Chanin Yescas

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Nov 24, 2025

Toyota of Lancaster responded

Thank you for recognizing our customer service team! We’ll be sure to pass on your kind words, as they mean a lot to us

November 15, 2025

Dealership Rating
Employee Rating

The actual buying process was good, but service department is horrible. The service department and the reaction of management when I complained was very very disappointing. Wish I would have never More

by GLYNNSCAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Marco Mejia, Kevin Carraway, Sonny Asaad, Joseph Boghos, Gladys Garcia, Jeff Calero

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Nov 17, 2025

Toyota of Lancaster responded

I'm sorry to hear that you weren't satisfied with our efforts in correcting your issues and concerns. I can tell you our team went above and beyond to make things right, from our General Manager to General Sales Manager and Service Director. They were all involved to make your experience better. We even gave you a refund to make up for any inconvenience these issues may have caused.

November 01, 2025

Dealership Rating
Employee Rating

I like that they are so nice and good worker friendly and kindest and clean More

by roxigarciapalacios13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel, Gus Alatorre , Chanin Yescas

Report | Print
Nov 04, 2025

Toyota of Lancaster responded

Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. If you have any thoughts or suggestions on how we can make your next visit even better, feel free to reach out. Your feedback means the world to us!

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