Shelby Wiley
Shelby Wiley at Klaben Ford Lincoln
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Shelby Wiley | Page 8

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
88 Reviews

Dealership Experience

4 yrs, 8 mos

Languages Spoken

English English

5.0

88 Reviews

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88 Reviews of Shelby Wiley

March 29, 2023

Dealership Rating
Employee Rating

Needed both kids cars in for the works. Brought the first in Shelby and Kim statrted the paperwork Mike finished. They were able to get the first one done in record time swapped the cars Mi More

by firegav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold

March 10, 2023

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Employee Rating

I've experienced many dealerships over the years and Klaben Service was second to none. More

by tla819
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

March 02, 2023

Dealership Rating
Employee Rating

it was very easy to work with Klaben service department, estimate of time and cost were accurate. They communicated very well, I knew what they were doing and felt involved in the process. More

by CHUNTER5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

February 21, 2023

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Employee Rating

Had a great experience with Mario in the service department. Thanks so much for the 45k service. More

by THIBAULTJOE68
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

February 16, 2023

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Employee Rating

I, my family and many friends have had a tremendous amount of experiences with Klaben over the past decade. Klaben offers and provides the best customer care, quality product, service and workmanship. More

by Saxgod
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Sean Bradford , Dylan and Mike from mobile unit

February 14, 2023

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The service department was efficient in servicing my car. They called to update how the repairs were going which was appreciated. More

by mbryant5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

February 11, 2023

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Wonderful customer service and service in general. Everyone that I spoke to was polite and informative. Joe was the primary person I spoke with and he was wonderful. More

by Trparker331
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

February 10, 2023

Dealership Rating
Employee Rating

Shelby was great to deal with. I was updated on progress often, all issues with my truck were taken care of in a timely manner. More

by MATT.KRESS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

February 05, 2023

Dealership Rating
Employee Rating

So very impressed with customer service the process of purchase with Louis, Branden and Jennifer in finance was the easiest we have ever had, today we had a hiccup with our new car!! For some reason e More

by Jkdeitsch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen, Louis Polos , Our sales rep Brandon also sales rep Gilbert in warren

February 02, 2023

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Employee Rating

Best place to buy tires in the Kent area. Service Dept works hard to make getting vehicle taken care of easy! More

by Sandy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn , Mario Palomba

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