Steven Heard

I’m not a fan of surveys, so I rarely take them and never provide a written review. I believe that time tells and it’s easy write praise when you’re in the feel good phase. However, I will say that I provide a written review. I believe that time tells and it’s easy write praise when you’re in the feel good phase. However, I will say that I was impressed with the entire team, and most importantly the culture of the dealership. The leadership clearly focuses on the client which makes the client feel comfortable and that makes the business part of the transaction work for everyone. This group hit all the big topics 1.professional 2.knowledgeable 3.no pressure sales at any point (the rarest of all) 3 fair- my car was special order with specific options. there’s no negotiation… I didn’t have to, Kyle gave me his best price, explained how he was able to do it and that was that. Could not be happier with him 4 Steven walked through the closeout process - I elected to forgo the optional warranties, zero pressure and kept a smile on his face. 5 Devonte- he showed as much excitement as we did and it’s genuine. He gave 100% attention to getting the deal done , vehicle ready, and the tutorial to my daughter. (He has a good future ahead of him) I interact with a lot of people and he possesses solid core values, the ones that aren’t taught. you have them or you don’t. More

by stevel Verified Customer Verified Customer

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Thank you all at Jerry Ulm you really went above and beyond to get me in the truck I wanted! beyond to get me in the truck I wanted! More

by Drum0054 Verified Customer Verified Customer

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Awesome ! ! . I came in with a realistic goal in mind and they worked with me from start to finish. One of my best truck buying experiences yet. Will be sending ! . I came in with a realistic goal in mind and they worked with me from start to finish. One of my best truck buying experiences yet. Will be sending anyone that asks for a recommendation their way. More

by c50andy.ag Verified Customer Verified Customer

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Nate Donlin and Steve heard delivered outstanding service from start to finish. The team made us feel welcome and comfortable, even during a busy holiday weekend. Looking forward to my next purchase here! from start to finish. The team made us feel welcome and comfortable, even during a busy holiday weekend. Looking forward to my next purchase here! More

by chandlerluger Verified Customer Verified Customer

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Good selection, good pricing, not the best communication with loan agreements, talk more numbers please with loan agreements, talk more numbers please More

by hcole30313031 Verified Customer Verified Customer

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Rondehl was an amazing sales associate and Steve in finance did everything he could to make sure I was taken care of got the best deal possible. finance did everything he could to make sure I was taken care of got the best deal possible. More

by Josh Verified Customer Verified Customer

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My car was missing the letters titanium on the back. I brought it to the attention of my salesman. He gave me a long song and dance about how it was a used car, only two years old. And that they could n I brought it to the attention of my salesman. He gave me a long song and dance about how it was a used car, only two years old. And that they could not fix this problem. I tried several times through sales managers, finance managers, etc. to get them to fix the problem and they refuse to do so. I went to Ford and got the lettering myself. It cost me $33 and change. This dealership wanted to make every penny and was not willing to spend such a small amount of money to make a customer happy and build Goodwill. I will never purchase anything else from this dealership And I have posted on all my social media sites about my experience there in addition I have yet to receive my paperwork in the mail, which they promised me and a Zip drive, To no avail, I have never had such an experience in my life of buying cars over the last 40 years More

by mskadams60 Verified Customer Verified Customer

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Fabulous customer service that Kobe and Charles are so patient with me deciding on new vehicle, and manager Mike was epic also patient with me deciding on new vehicle, and manager Mike was epic also More

by Eddie Sanchez Verified Customer Verified Customer

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Un servicio profesional, todo muy fácil y eficiente, pude conseguir el carro de mis sueños...los recomiendo,excelente trabajo !!! pude conseguir el carro de mis sueños...los recomiendo,excelente trabajo !!! More

by ilonnysfonseca Verified Customer Verified Customer

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The man who assisted me was very patient and knowledgeable. They had all 3 trucks I wanted to test drive in their inventory.the finance department made my purchase fast and easy. Highly recommen knowledgeable. They had all 3 trucks I wanted to test drive in their inventory.the finance department made my purchase fast and easy. Highly recommend Jerry Ulm. More

by mahermichael45 Verified Customer Verified Customer

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