Teresa Smith
Teresa Smith at Shields Auto Center
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Teresa Smith | Page 18

Finance

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.9
332 Reviews

I've been in the car business for over 22 years. I love working with our customers and meeting new people. I am married for almost 19 years to my husband Butch who also works for the Shields family in Paxton. I have 3 children, all married to wonderful spouses and I've been blessed with 6 grandchildren. College age to junior high. One of my hobbies, other than grandchildren, is singing. Something many people don't know is I sing in church and occasionally with the Marvin Lee Band. If I can ever be of any assistance to you, please don't hesitate to call on me.

Dealership Experience

10 yrs

4.9

332 Reviews

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332 Reviews of Teresa Smith

April 22, 2021

Dealership Rating
Employee Rating

Andy and Teresa were so great to work with. They were both very professional, friendly, personable, and helpful. Overall we had a great experience and would highly recommend buying a vehicle from them! More

by CKHENNIGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ben Hall, Andrew Henson

Apr 22, 2021

Shields Auto Center responded

We are pleased to hear that you had a great experience. We appreciate you taking the time to let us know. Thank you for the recommendation!

April 22, 2021

Dealership Rating
Employee Rating

Kory was wonderful! Answered all of my questions and made us feel comfortable. Highly recommend going to see him! Thanks again to him and everyone along the way! More

by MISSNATALEEROSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller , Ben Hall

Apr 22, 2021

Shields Auto Center responded

Awesome! Our goal is to attain 100% customer satisfaction, and we are so glad that Kory and the rest of the staff accomplished this. Thank you for taking the time to let us know and congratulations on your new vehicle!

April 20, 2021

Dealership Rating
Employee Rating

I can rely on the Service Department of Shield's Auto Center to provide the highest quality of maintenance on my vehicle and believe others can too. More

by geometrics100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

April 17, 2021

Dealership Rating
Employee Rating

I am pleased with my purchase and the staff were helpful. My only disappointment was when the vehicle was cleaned up for delivery, in could have been done better. More

by spidie66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Cassout , Andrew Henson

Apr 22, 2021

Shields Auto Center responded

Thank you for taking the time to leave a review. We really appreciate your honesty and we will address this with our detail department. We would like the opportunity to make this right, please contact us at your convenience. Thank you for choosing Shields Auto Center and congratulations on your new vehicle!

April 15, 2021

Dealership Rating
Employee Rating

I was dreading buying another car, but David made it a pleasant experience. Thank you, David. He was helpful and very courteous. He explained everything and was not pushy. More

by RICHETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Cassout , Ben Hall

Apr 20, 2021

Shields Auto Center responded

We are so happy to hear this! Reviews like yours provide encouraging feedback. Thank you for taking the time to let us know and congratulations on your new vehicle!

April 10, 2021

Dealership Rating
Employee Rating

Kyle is an excellent salesman. As a woman buyer, he treated me as the customer instead of zeroing in on my husband as so many often do. He was very knowledgeable which is impressive given all the cars More

by sherryfarris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Shields, Kyle Johnson

Apr 22, 2021

Shields Auto Center responded

Thank you so much, Sherry! Reviews like yours really provide encouraging feedback. Thank you for taking the time to notice Kyle's efforts. We appreciate you giving us the opportunity to earn your business and enjoy your new vehicle!

April 07, 2021

Dealership Rating
Employee Rating

We traveled to Rantoul to look at a 2019 Jeep Grand Cherokee. We worked with Andy and Teresa and they went above and beyond to accommodate our late arrival. They stayed more than an hour after closing More

by Autumn Boliard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrew Henson

Apr 08, 2021

Shields Auto Center responded

Thank you for the recommendation, Autumn! We are dedicated to providing our customers top-notch customer service. We appreciate you giving us the opportunity to earn your business. Congratulations on your new Jeep!

March 27, 2021

Dealership Rating
Employee Rating

the staff at shields were so friendly and helpful! andrew was super enthusiastic and a pleasure to meet. he answered all my questions and made getting the car of my dreams so easy!! i am super happy with my More

by dharmawilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrew Henson

Mar 31, 2021

Shields Auto Center responded

Thank you, Dharma! We appreciate your kind words and congratulations on your new vehicle!

March 25, 2021

Dealership Rating
Employee Rating

Drove 5 hours to buy the vehicle we wanted and it was well worth it! The van was just as promised and the transaction went super smooth. Our salesman was very professional, personable and helpful. The w More

by Leanneggoodin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Cassout

Mar 31, 2021

Shields Auto Center responded

Thank you, Leanne! It is great to read such wonderful comments about your recent experience. We appreciate you taking the time to let us know!

March 18, 2021

Dealership Rating
Employee Rating

Andrew our salesman was awesome helped in anyway answered all questions this is the second suv we have bought from him and would defimitly return again. More

by WITTMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Lackey , Ben Hall, Andrew Henson

Mar 23, 2021

Shields Auto Center responded

We are pleased to hear that you have had great experiences with Andrew. Repeat business is the best compliment! We appreciate your business and we look forward to serving you in the future!

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