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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 9

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

Write a Review

879 Reviews of Thomas Hackett

January 01, 2026

Dealership Rating
Employee Rating

Friendly,efficient and clean as well. Wonderful place. My car and I thank you for a stress free visit. More

by E.KNEUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jan 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re so glad you enjoyed a friendly, efficient, and stress-free visit. It means a lot to us that both you and your car had a great experience. We look forward to seeing you again!

January 01, 2026

Dealership Rating
Employee Rating

Service is good. But parts are very expensive. And its a long wait to get your car serviced. More

by JUDYANDRICHJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad to hear you found the service good, and we understand your concerns about parts pricing and wait times. Your comments are important to us and will be shared with our team as we continue working to improve the overall experience. We appreciate you taking the time to let us know.

December 31, 2025

Dealership Rating
Employee Rating

The best Tom and his team are the best in the business. They aim to please More

by POPS505
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re thrilled to hear that Tom and his team provided top-notch service. Your kind words mean a lot, and we look forward to serving you again!

December 31, 2025

Dealership Rating
Employee Rating

Very prompt and courteous! Tom was very polite! The waiting room was very comfortable. All went as quick As Tom had said. More

by DMTANDY
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We’re glad to hear your visit was prompt and pleasant, and that Tom provided courteous service and accurate timing. We appreciate your feedback and look forward to welcoming you back again!

December 31, 2025

Dealership Rating
Employee Rating

Amazing service my car was done is a fast and professional way looking fordward to my next service visit More

by TAVAREZNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear your service was fast and professional. We appreciate your trust and look forward to seeing you at your next visit!

December 30, 2025

Dealership Rating
Employee Rating

I brought my car in for the 5k mile care and for a recall Both were taken care of well and sooner than expected. More

by GRANDMAKAT.KM
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re happy to hear your 5,000-mile service and recall were completed smoothly and sooner than expected. We appreciate you choosing us for your service needs and look forward to seeing you again down the road!

December 26, 2025

Dealership Rating
Employee Rating

Great customer service and helped out alot. thank you to the team. Especially Josh, and Avi More

by HARNEET172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Michael Newsham, Ben Carlson, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Joshua Johns, Judy Deems, Lauren Fusaro

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re glad to hear that our team provided great service and were able to help. Josh and Avi will be thrilled to hear your kind words. We truly appreciate your trust and support!

December 23, 2025

Dealership Rating
Employee Rating

Job was done quickly thanks Good service and job was done quickly and finished ahead of time More

by ultratekk
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 24, 2025

DCH Wappingers Falls Toyota responded

Hi there, Thank you for your 5-star review and for being a Verified Customer! We’re glad to hear the job was completed quickly and ahead of schedule. We appreciate your kind words and look forward to assisting you again in the future!

December 23, 2025

Dealership Rating
Employee Rating

Fast and easy Done Go away, you are really Annoying really really Go away again. More

by amannga
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the process was fast and easy. We apologize if any follow-up communication felt intrusive, as that was not our intention. Your comments have been noted, and we appreciate you taking the time to share them.

December 21, 2025

Dealership Rating
Employee Rating

Great service for us seniors! ! Very accommodating. Most patience and understanding! Very efficient and timely with the service! More

by YING20YANG02
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re delighted to hear that our team provided patient, accommodating, and efficient service. It’s especially important to us that all our customers feel comfortable and well cared for. We truly appreciate your kind words and look forward to serving you again.

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