Tom Alcorn | Page 23

I visited Klaben Ford Lincoln in order to test drive a Mustang Mach-E. I was assisted in this process by Robert Simon, who was very accommodating and scheduled me to come in immediately. I ordered a Mac Mustang Mach-E. I was assisted in this process by Robert Simon, who was very accommodating and scheduled me to come in immediately. I ordered a Mach-E through Klaben via Ford's web site, expecting delivery a few months later. Much to my surprise, the exact configuration I ordered showed up in Klaben's inventory. I contacted Robert to see if I could purchase that one instead, and I did! Buying the car from Klaben was a very smooth and satisfying experience. Robert made sure all the details were taken care of and everything was ready from the moment I walked into the dealer. There was no attempt to sell me additional products and they made it clear that customer satisfaction was a top priority. Denise Alcorn in financing also provided an effortless experience in setting up the new Ford Options purchase plan, at the price that was originally agreed to with no surprise fees. When I inspected the vehicle before purchase, I noticed a manufacturing defect. Tom Alcorn from the service department came right out and inspected the car and agreed that it was a defect and, after conferring with the manager (who also was out there looking at the car with us) that they would note that they would replace or repair if I so desired as part of the purchase agreement. Robert delivered the car to my house and I signed the paperwork at home. Until now, I have always walked into a car dealer prepared to fight for my rights, endure numerous sales pitches, and work hard to avoid being scammed. Klaben Ford Lincoln provided the exact opposite - they were friendly, up front, and fair in everything they did as part of my purchase. Robert has continued to follow up to ensure my satisfaction, and I honestly don't know how the purchase could have gone any better. More

Report | Print

Great Dealership! Great Dealership!!Great Dealership!! Great Dealership! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great D Great Dealership! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! Great Dealership!! More

by drizzo Verified Customer Verified Customer

Report | Print

Great group of people to work with! Always work with me to get things done properly. I am repeat customer. Will refer others to Klaben Ford Lincoln to get things done properly. I am repeat customer. Will refer others to Klaben Ford Lincoln More

Report | Print

The people of the Klaben Ford Servive are top notch in my book. Kind and friendly. Always taking care of things for you. Great all around service. Thank you for all you do. book. Kind and friendly. Always taking care of things for you. Great all around service. Thank you for all you do. More

by JERRY.SCHNEIDER12 Verified Customer Verified Customer

Report | Print

Everyone was very nice and had great communication in regards to the status of my car. Cleaned the exterior and the mats inside which was very nice. They definitely went the extra mile. regards to the status of my car. Cleaned the exterior and the mats inside which was very nice. They definitely went the extra mile. More

Report | Print

Outstanding service given:Arrived early and was Outstanding service given: Arrived early and was accommodated Given ride to and from eatery while waiting Given immediate attention to problem I w Outstanding service given: Arrived early and was accommodated Given ride to and from eatery while waiting Given immediate attention to problem I wanted addressed. Very friendly and considerate Would come again to get that kind of service More

by drstike Verified Customer Verified Customer

Report | Print

Tom the Service Manager and his staff were polite and listened to my concerns. They were able to fix the problem the first time and my vehicle has been performing well ever since. listened to my concerns. They were able to fix the problem the first time and my vehicle has been performing well ever since. More

by CMDRRAY Verified Customer Verified Customer

Report | Print

Customer service was excellent! Needed to replace my windshield along with an oil change. Couldn’t say enough about how easy & nice it was to get it all done in one day & all right at Klaben. windshield along with an oil change. Couldn’t say enough about how easy & nice it was to get it all done in one day & all right at Klaben. More

by Sandy Verified Customer Verified Customer

Report | Print

Top of the line work and professionalism! Very helpful and considerate. Was very grateful that they drove my car back to me when finished. 5 and considerate. Was very grateful that they drove my car back to me when finished. 5 More

by lushinthespirit Verified Customer Verified Customer

Report | Print

Tyler is always friendly and professional. He kept me informed of all recommended maintenance for my vehicle, and status of my most recent service today. informed of all recommended maintenance for my vehicle, and status of my most recent service today. More

Report | Print