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Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln

Tom Alcorn | Page 23

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
433 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

38 yrs, 10 mos

Industry Experience

38 yrs, 10 mos

Specialties & Trainings

Master Service Manager and Master Technician

5.0

433 Reviews

Write a Review

433 Reviews of Tom Alcorn

January 14, 2021

Dealership Rating
Employee Rating

Tyler is always friendly and professional. He kept me informed of all recommended maintenance for my vehicle, and status of my most recent service today. More

by Ruth P 2016 Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

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Feb 13, 2021

Klaben Ford Lincoln responded

We are happy Tyler was able to make your experience a positive one! We hope to be of service to you again! Take care!

January 13, 2021

Dealership Rating
Employee Rating

Klaben is an awesome dealer with no funny game. The service department is managed by top notch people. The company takes an all in team approach. More

by MIKE@AXIOMAV.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Richard Klaben, Sean Bradford

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Feb 12, 2021

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

January 03, 2021

Dealership Rating
Employee Rating

Anyone looking for a Car, SUV, Truck, or in need of Service or Repairs on their vehicles, Klaben is outstanding. Stress Free Car buying Experience and Quality service and repairs. One stop for all your More

by jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Kim Wolfram, Richard Klaben, Jennifer Bowen , Matt Moyers

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Feb 10, 2021

Klaben Ford Lincoln responded

Jackie, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jan 03, 2021

Klaben Ford Lincoln responded

Thank you Jackie ??

December 24, 2020

Dealership Rating
Employee Rating

Klaben is my preferred dealer in north east Ohio! over the years I have bought numerous units form Klaben and i also send my friends and family there! OUTSTANDING DEALERSHIP!!!!!!!!! More

by COKE49ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold, Joe French, Kim Wolfram, Christine Klaben , Andy Bellian, Denise Miller

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Feb 12, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 09, 2020

Dealership Rating
Employee Rating

Mona did a great job getting the service done on my Explorer. I have been dealing with Klaben service and sales for many years and they always do their best. More

by BILL44224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Sean Bradford

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Feb 11, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy Mona was able to help you out!

December 01, 2020

Dealership Rating
Employee Rating

The techs are terrible, take way too long to work on a fix and the quality of work is very poor! Sorry to say this but it is what it is. More

by DRJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mona Crooks

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Dec 07, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback through a few of the multiple venue requests we send out. First off, thank you for the 4 stars given to 2 of our team members, Mona and Tom. They are both long term team members that truly care about what they do. My focus naturally turns to your other comments regarding our technicians and work quality. It is mortifying that we would put you, or any customer for that matter, in a position to have that perception. That was not our intention and I truly apologize for doing so. No excuses. We try hard every day to separate ourselves from the competition, in a good way, that leads to customers for life. We failed miserably in your case. I hope that our numerous attempts to contact you were not a nuisance as we were simply trying to engage in any way that might be of assistance in rectifying the situation. It is my responsibility, along with the other members of the leadership team, to use your feedback and share with those involved, as an awakening to what the end results of our actions can be. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Again, I thank you for your feedback and apologize for not delivering the type of experience that you should expect and deserve. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

Dec 03, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback through a few of the multiple venue requests we send out. First off, thank you for the 4 stars given to 2 of our team members, Mona and Tom. They are both long term team members that truly care about what they do. My focus naturally turns to your other comments regarding our technicians and work quality. It is mortifying that we would put you, or any customer for that matter, in a position to have that perception. That was not our intention and I truly apologize for doing so. No excuses. We try hard every day to separate ourselves from the competition, in a good way, that leads to customers for life. We failed miserably in your case. It is my responsibility, along with the other members of the leadership team, to use your feedback and share with those involved, as an awakening to what the end results of our actions can be. All of that being said, if there is anything that I can try and do for you at this point, please let me know. The easy thing for us to do would be to just ignore your feedback, and we try hard to never take the easy way. Well, I can hear myself and you can see me starting to ramble, so I will end and simply say we remain at your service, if you so choose. Thank you again and we truly appreciate your time in sharing your comments. Mike VanHoose, mvanhoose@klaben.com.

October 25, 2020

Dealership Rating
Employee Rating

Outreach, personality, thoughtfulness of Tom, Tyler & staff is superb. Sadly, the efficacy of diagnostics, and inspection/vetting of work preformed needs help and follow ups. Thank you More

by joe@joegadd.org
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French , Tyler Schultz

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October 13, 2020

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Employee Rating

There are never enough words to describe the Klaben experience! Louis and Richard go above and beyond every time! Thank you for doing what you do best and getting me into my new vehicle! More

by _denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Louis Polos , Denise Miller

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October 06, 2020

Dealership Rating
Employee Rating

Always friendly, never pushy, cares about his reputation, great representative of Klaben dealership. Tom goes out of his way to cover any mishaps and always goes over the top to make things right... More

by Lisa's Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Kim Wolfram, Artie Gissinger, Richard Klaben, Christine Klaben , Nate Bryant, Mario Palomba

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October 01, 2020

Dealership Rating
Employee Rating

I had a problem with my power steering going out. I took my car in for the third time and the service manager Tom Alcon got involved. He took my car home to see what was happening and the power steering wen More

by Stephtodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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