Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward | Page 17

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
389 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

389 Reviews

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389 Reviews of Tom Coward

November 25, 2020

Dealership Rating
Employee Rating

This was a great experience for my first time at Smythe. I would have only liked if the interior of my car was cleaned also. More

by Nel
Recommend Dealer
Yes
Nov 30, 2020

Smythe Volvo responded

Thank you for the positive review and the feedback. We will address this with our cleaning crew. Please come back anytime and we will take care of the interior.

November 24, 2020

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Certainly the best buying experience I’ve had! Bob Cerza was thoroughly informed and informative. I had many questions, none too mundane. I’ve been a longtime Smythe Volvo customer, sales but ESPECIALLY ser More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Paul Leary, Regina Krauza, Dina Thomson, Bob Cerza , Dennis Jeffers, Michael Watson, Brandon Zimmerman

Nov 30, 2020

Smythe Volvo responded

"Certainly the best buying experience I’ve had! "....this is the experience we strive to provide every customer. Thank you for posting such a stellar review and for choosing Smythe Volvo.

November 24, 2020

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I had a great experience purchasing a certified used Volvo! The Sales and Finance teams were great to work with, to make the entire transaction wonderful More

by gmschlosberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza , Stephen Badian, Ernest Gomez, Emilia Paladino

Nov 30, 2020

Smythe Volvo responded

Every part of the process is important to us and it is our goal to provide all our customers the type of experience you received. Thank you for your business and for posting this review.

November 20, 2020

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Very kind, courteous, and professional. Both the sales and service department were as helpful as can be. Would definitely recommend to family and close friends. More

by Sampam94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Butfiloski

Nov 20, 2020

Smythe Volvo responded

This is a great review and thank you for taking the time to post it. We appreciate the recommendation and your business.

November 18, 2020

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Wonderful door to door service including pickup from our home. The service wS done within a few hours and our car was delivered back to us clean and sparkling. More

by DGF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2020

Smythe Volvo responded

Door to door service is one of the ways we have adjusted to meet our customers needs post Covid19. Thank you for taking the time to post this great review about Tom and our service department.

November 12, 2020

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Smythe is amazing! I bought a used 2013 XC90 there. So happy with the great Service Team. Reliable and knowledgeable! Hard to find these days! More

by Lucille Nodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Dina Thomson , Dennis Jeffers

Nov 16, 2020

Smythe Volvo responded

We hope you have many safe and happy miles in your X/C90. Our service team will continue to stay focused on providing the best service in the industry. Thank you for this review.

November 11, 2020

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I always take mine and my husbands car to Smythe. Regina and the whole team always take such wonderful care of us. They communicate any issues and always help to ensure a great experience More

by Ebritton713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza, Dina Thomson , Dennis Jeffers, Michael Watson, Brandon Zimmerman

Nov 16, 2020

Smythe Volvo responded

Thank you. We are fortunate to have such great customers like yourself. Communication is the name of the game and thank you for the compliment.

November 06, 2020

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I first dealt with Brian Gagliardi who was very helpful. I figured out what vehicle I wanted, Brian helped finalize the deal with Kevin the owner. Emilia Paladino was very knowledgeable extremely helpful i More

by bped99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Regina Krauza , Stephen Badian, Brian Gagliardi, Francine O'Donnell, Emilia Paladino

Nov 07, 2020

Smythe Volvo responded

We appreciate your loyalty and kind words. We hope you have many safe and happy miles in your new Smythe Volvo.

November 06, 2020

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Employee Rating

I have been sealing with Smythe Volvo since 1967 and have always been treated professionally for service and sales. My only complaint I have was being presented with too many options of warranties at the end More

by Jcm inscription
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Dina Thomson , Dennis Jeffers, Michael Watson, Brandon Zimmerman

Nov 07, 2020

Smythe Volvo responded

We are fortunate to have customers as loyal and great to deal with as you. We appreciate your comments and we'll discuss with our team. Thank you for choosing Smythe Volvo again.

October 16, 2020

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Employee Rating

For over 30 years Smythe Volvo has never ceased to delight me with their cars and provide me with excellent service. I've kept older Volvos going to college with my kids while I continue to drive new More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Smythe Volvo responded

Peter, We are fortunate to have customers like you. You make what we do enjoyable. Thank you for your many years of loyalty and for taking the time to share this review.

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