Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 3

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
536 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

536 Reviews

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536 Reviews of Tom Coward

May 14, 2026

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Employee Rating

This dealer is always very friendly; clean, and accessible. They are the closest dealer to me and won’t go anywhere else More

by SCHIFFEROLIVIA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Mark Terry

May 14, 2026

Smythe Volvo Cars responded

We’re delighted to hear our team’s friendly service, clean facility, and convenient location keep you coming back. Thank you for trusting us with your Volvo service, and we look forward to your next visit. Enjoy!

May 13, 2026

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Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 09, 2026

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Employee Rating

Treats customers with respect and kindness. Service excellent Very efficient with service Good night. Thank you!! More

by JJHA.1350
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 09, 2026

Smythe Volvo Cars responded

We appreciate your compliments on our respectful and kind approach during your Volvo XC40 service. It’s rewarding to know you found our team’s work efficient and excellent. Tom will be pleased to hear this feedback; feel free to let us know if you need anything else. Enjoy!

May 08, 2026

Dealership Rating
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Service representatives were knowledgeable and helpful. We will be back to the Smyth. Volvo service department. More

by Matt Brauner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson

May 08, 2026

Smythe Volvo Cars responded

Thank you for recognizing our service team’s expertise and helpfulness during your Volvo S70 maintenance. We’re pleased to hear the experience met your expectations. We appreciate your trust and look forward to assisting you again. Enjoy!

May 08, 2026

Dealership Rating
Employee Rating

On time, clear options and recommendations, fair costs. Very reliable organization with which to work. More

by Richard
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 08, 2026

Smythe Volvo Cars responded

We’re glad our team provided clear recommendations and fair pricing for your Volvo V60. Tom and our technicians appreciate your trust. We look forward to helping you down the road. Enjoy!

May 05, 2026

Dealership Rating
Employee Rating

Resolved my problems as expected and we're good at communicating Overall a very good experience when we need service More

by THE.ODONNELLS422
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 05, 2026

Smythe Volvo Cars responded

We’re glad we could resolve your Volvo XC90 issues and kept you informed throughout. Tom and our service team appreciate your positive feedback. We look forward to assisting you with any future service needs. Enjoy!

May 05, 2026

Dealership Rating
Employee Rating

It was a pleasure as always purchasing a Volvo at Smythe. Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transactio More

by Patrick M.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

Your family’s loyalty across 12 vehicles in over 20 years means the world to us, and we’re thrilled that your used Volvo XC60 was a pleasure to purchase again. We’re glad Kyle made the process seamless. We look forward to your next visit. Enjoy!

May 04, 2026

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Employee Rating

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

It's a pleasure dealing with them. They are friendly. They explained all my options Helpful More

by Craigpabs66
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 04, 2026

Smythe Volvo Cars responded

Thank you for entrusting your Volvo XC60 to our service department. Tom and the rest of the team are delighted to hear you felt supported and well informed about your service options. We appreciate your feedback. Enjoy!

May 01, 2026

Dealership Rating
Employee Rating

Wonderful! Excellent level of service and care as always The service team addressed my issues promptly and accommodated me fully when the issue continued post r More

by Vanessarose.watts
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 02, 2026

Smythe Volvo Cars responded

Hello there, thank you for sharing your experience with your Volvo XC90 maintenance. We’re pleased our service team could address your concerns promptly and support you even after the initial repairs. Please feel free to reach out whenever we can assist further. Enjoy!

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