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Tom Coward

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Tom Coward

Tom Coward | Page 3

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

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4.9

519 Reviews

Overview Reviews (519) Inventory (390)

4.9

519 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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519 Reviews of Tom Coward

April 25, 2026

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Employee Rating

Very pleasant, upbeat, and efficient staff I will definitely bring all my volvos to Smythe for maintenance. definitely bring all my volvos to Smythe for maintenance. More

by samaadrobinson1770

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 25, 2026 -

Smythe Volvo Cars responded

It is wonderful to know our team’s enthusiasm and efficiency made a positive impression. We are honored you’ll trust us with your Volvos for maintenance. Tom looks forward to assisting you in the future. Enjoy!

April 25, 2026

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Employee Rating

Awesome people. Great service. The service and repair time estimation is always spot on. The team keeps me in loop throughout the process. Great service. The service and repair time estimation is always spot on. The team keeps me in loop throughout the process. More

by harshilkaushik97

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 25, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting our accurate repair estimates and clear communication during your Volvo XC90 service. We’re glad our team kept you informed every step of the way. We look forward to supporting your future service needs. Enjoy!

April 25, 2026

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Employee Rating

Very expedient. Kept me updated Very professional Very pleased with service everyone was very polite, even those that were not directly involved with the service of Kept me updated Very professional Very pleased with service everyone was very polite, even those that were not directly involved with the service of my car More

by Yvonneemcleod

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 25, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your positive experience with your Volvo service. We’re glad our team kept you updated, worked efficiently, and remained professional throughout. It’s gratifying to know everyone you met was courteous and respectful. Enjoy!

April 25, 2026

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It was my first time leasing a car and Ricky made it so pleasant! He was patient and supportive as I navigated and narrowed down all my options. He spent his whole day working with me and ensuring I had al pleasant! He was patient and supportive as I navigated and narrowed down all my options. He spent his whole day working with me and ensuring I had all my questions answered. In the end, I got an incredible deal on our new car. The next day, Isaiah walked me through all the car’s features and helped me to set everything up. All in all our experience at Smythe Volvo was exceptional. I would also like to shout out Tom with the service department! More

by Apcoronel

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ricky Sukhram , Isaiah

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Apr 25, 2026 -

Smythe Volvo Cars responded

We’re thrilled Ricky made your first Volvo lease so pleasant and helped you explore all the options. Thank you for recognizing Tom’s assistance in our service department. We appreciate your feedback and look forward to seeing you again. Enjoy!

April 24, 2026

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Employee Rating

Service is always friendly, efficient, and successful. Thanks. There's no more to say. That's it. Thanks. There's no more to say. That's it. More

by LOUISA19831983

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 24, 2026 -

Smythe Volvo Cars responded

It’s fantastic to hear our team consistently provided friendly, efficient, and successful service on your Volvo. Tom is grateful for your kind feedback. We look forward to assisting you again. Enjoy!

April 24, 2026

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Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam , Doug MacAdam

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Apr 24, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 24, 2026

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Employee Rating

Fantastic, very professional and thorough No No No thank you. But everyone was great! No you. But everyone was great! No More

by acarnevale04

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 24, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re glad our team provided professional, thorough care for your Volvo. We look forward to assisting you again. Enjoy!

April 23, 2026

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Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 23, 2026 -

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 22, 2026

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Employee Rating

Completely professional. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. More

by Lamnj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 22, 2026 -

Smythe Volvo Cars responded

We appreciate your recognition of our professionalism. Tom and our service team are glad to have kept you informed about your Volvo V60 with clear updates. We look forward to supporting your future service needs. Enjoy!

April 22, 2026

Dealership Rating

Employee Rating

Always a good experience at SMYTHE Volvo. No No No No No No more sentences! No No No No No No more sentences! More

by Lamnj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 22, 2026 -

Smythe Volvo Cars responded

Thank you for sharing another positive service experience with your Volvo V60. We appreciate your continued trust and look forward to servicing you again soon. Enjoy!

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