Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 22

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

June 05, 2022

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Employee Rating

Kyle in sales was great when we purchased our 2 Volvos, a real professional! A few weeks ago he and Doug in service helped me with a minor issue and saved me time and an unnecessary service visit! Polite, co More

by JJames22
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Kyle Jackson , Dina Thomson

Jun 12, 2022

Smythe Volvo Cars responded

I must agree with you Kyle and Doug are real pros. It is rewarding for them and our team to read your review. Thank you for taking the time to post.

May 27, 2022

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Honest, friendly, professional. That’s Doug MacAdam. Doug has always given the best advice on caring for our cars at Smythe Volvo. Honest, friendly and professional also best More

by rcobleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Smythe Volvo Cars responded

We are fortunate to have customers like you. Thank you for this awesome five star review and these kind words about Doug and our service team.

May 18, 2022

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Employee Rating

Experienced and professional, Kyle is awesome and very knowledgable about the industry. Thank you for a trouble free and delightful experience! More

by MikeyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 19, 2022

Smythe Volvo Cars responded

On behalf of Kyle and our team I’d like to say it is our pleasure. Thank you for taking the time out of your day to share these kind words about Kyle and Smythe Volvo.

May 04, 2022

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Always a great experience at Smythe Volvo- customer service is second to none!! We are on our third Volvo from Smythe… More

by NJDawgs
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hayes , Andre Vasquez

May 11, 2022

Smythe Volvo Cars responded

It is rewarding for our service foreman to read these reviews and thank you for taking the time for posting. We appreciate your business.

April 28, 2022

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Top notch. Best dealership on the planet. Kyle was a a pleasure to work with. Abood and Jeffrey M made the process so easy. Knowledgeable staff! More

by UTKJED'92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Smythe Volvo Cars responded

Short and sweet! This is one for our bulletin board. It is rewarding for all of us to read this awesome review. Thank you.

April 28, 2022

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Employee Rating

Terrible service department. They don't work to help you find the issue in your brand new car and come back saying that the feature isn't available in your car. After spending mo More

by AndreS
Recommend Dealer
No

Other Employees Tagged: Regina Krauza

May 09, 2022

Smythe Volvo Cars responded

We love to read all of the good reviews we receive - however sometimes the ones like this of a more critical nature are ones that actually help us get better - thank you for helping us.

April 16, 2022

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Smythe Is a Pleasant dealership to deal with. They are always professional and extremely helpful. Our sales agent Bob, made our lease purchase seamless and easy. We have been buying and servicing More

by GfromChatham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2022

Smythe Volvo Cars responded

15+ years! We are fortunate to have customers as loyal and kind as you. Thank you for coming back time after time. We hope you have many safe and happy miles in your new Volvo.

April 14, 2022

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Employee Rating

I would expect ion delivery of a certified used vehicle, filters replaced, and functional system features/applications. Service within 9K to have several system features addressed. Several days in shop res More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Vasquez

Apr 19, 2022

Smythe Volvo Cars responded

Thank you for this feedback. This is not our typical level of service but from time to time we make mistakes and try to learn from them. This is something we need to look into. Please reach out to Regina our service and parts director who will work with Tom to get this resolved in the manner it should be.

Apr 19, 2022

Steve responded

Let's be clear - I don't think "mistakes" were made as much as there didn't seem to be a clear explanation of why the components were not operating the way I expected them to. Specifically, Stop/Start I was told by another dealer does not function if the batteries are not operating at full capacity! Given my experience with the vehicle so far when on a trip it operates fine, however, in local driving it is hit or miss because the battery is at approximately 75% and has not had the time to fully charge. Offer to recharge the battery for 4-5 hours or $900. for new batteries - Wow! Secondly, the Park Assist "misses" more than it "hits" - and I re-read the manual and went by the instructions - not good!. Lastly, when using an iPhone it renders the radio volume control useless. I think the Tech report on the service order was plugged into a program and gave a "No-fault" or it's an Ok message when I brought it in... Let's try it again at our next oil change and see how we do. Again, Tom was outstanding and communicative and even offered to have the Tech explain what he found. It wasn't necessary - either it works or doesn't and, well it doesn't and I'm not impressed with Volvo's claims Vs performance on these issues. See ya next time...

April 12, 2022

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Jesus was wonderful! He answered all my questions and was very knowledgeable. It was a pleasure leasing our new Volvo with him! Everyone at the dealership is always frie More

by luciapia214
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Jesus Garcia , Francine O'Donnell

Apr 19, 2022

Smythe Volvo Cars responded

We appreciate this five star review and I must agree Jesus is awesome. Thank you for sharing your experience and thank you for choosing Smythe Volvo.

March 24, 2022

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Employee Rating

Alon and the owners of Smythe Volvo are very courteous, helpful and knowledgeable. We were very satisfied with the process of purchasing our new electric car from Smythe Volvo. We recommend them to anyon More

by Josephborke
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Scott Jackson, Regina Krauza, Alon Katende , Mike Mitchko, Francine O'Donnell

Apr 05, 2022

Smythe Volvo Cars responded

Joseph, Thank you for these kind words and thank you for your business. We are fortunate to have great customers like you.

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