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Tom Coward

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Tom Coward

Tom Coward | Page 9

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

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4.9

533 Reviews

Overview Reviews (533) Inventory (320)

4.9

533 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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533 Reviews of Tom Coward

January 29, 2026

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Employee Rating

Very happy the service is excellent the people are knowledgeable and professional my stay was enjoyable the showroom is pleasant and so are the salespeople knowledgeable and professional my stay was enjoyable the showroom is pleasant and so are the salespeople More

by RONNIE22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson

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Jan 29, 2026 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 23, 2026

Dealership Rating

Employee Rating

The workers are great. The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Eve The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Every time the car needs an upgrade date, the check engine light comes up.The service department has to due the update which takes 2 hours. These are only two problems of many which have occurred. It is not the fault of the service dept. it is the car!! More

by Frances

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Scott Jackson, Regina Krauza

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Jan 28, 2026 -

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team here at Smythe Volvo Cars. If you would like to further discuss your visit, Frances, feel free to contact us at your convenience. Kevin Flanagan

January 20, 2026

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Employee Rating

Always grateful for their expertise and responsiveness. Everyone in have dealt with is friendly and we are always happy with our results. Everyone in have dealt with is friendly and we are always happy with our results. More

by 7mcaul

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jan 21, 2026 -

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo Cars. We look forward to having you as one of our valued customers for many more years to come! Enjoy!

January 20, 2026

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Employee Rating

I was there from 10:30 to 1 for a oil change. . not gd I was left in the waiting room from 10:30 to 1 for an oil change.. that's not good . not gd I was left in the waiting room from 10:30 to 1 for an oil change.. that's not good More

by TERENCEMILLER19

Verified Customer

Recommend Dealer

Other Employees Tagged: Tom Coward

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Jan 24, 2026 -

Smythe Volvo Cars responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Kevin Flanagan

January 20, 2026

Dealership Rating

Employee Rating

Excellent service. I was taken very good care of throughout the entire process. I am treating like family at Smythe! I was taken very good care of throughout the entire process. I am treating like family at Smythe! More

by HJUDNICK624

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jan 20, 2026 -

Smythe Volvo Cars responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Enjoy!

January 17, 2026

Dealership Rating

Employee Rating

Excellent dealership & service The staff value service and are customer centric - A+ all around. and are customer centric - A+ all around. More

by Santi

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jan 18, 2026 -

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 16, 2026

Dealership Rating

Employee Rating

They are great people and service from the initial call of setting up the appointment to the time I get back car back. of setting up the appointment to the time I get back car back. More

by JTamayo0105

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jan 17, 2026 -

Smythe Volvo Cars responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo Cars. Enjoy!

January 16, 2026

Dealership Rating

Employee Rating

Everything Par Excellence, as usual. Response time is exemplary. Getting an appointment was smooth and extremely courteous. Response time is exemplary. Getting an appointment was smooth and extremely courteous. More

by Shahbaz

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tina Dewald, Alon Katende, David Ferrence, Patrick Mclaughlin

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Jan 16, 2026 -

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

January 14, 2026

Dealership Rating

Employee Rating

Very friendly and accommodating Excellent service and informative Appreciate being able to communicate thru text informative Appreciate being able to communicate thru text More

by richardleskanic57

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jan 15, 2026 -

Smythe Volvo Cars responded

January 13, 2026

Dealership Rating

Employee Rating

Always efficient, polite, and respectful. The service area is kept very clean as is the waiting area. The service area is kept very clean as is the waiting area. More

by Adivad

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jan 14, 2026 -

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

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